Senior Customer Success

2 months ago

Herndon, United States Tyler Technologies Full time
Description

Our Senior Implementation Consultant must be curious about how organizations work and seek to understand why people do what they do to get their job done. Implementation Consultants take pleasure in finding creative solutions that increase the value of final products so that end-users and stakeholders are delighted with the results.

Implementation Consultants function as a combination of Business Analysts and Configuration Analysts and must be able to employ the latest techniques and time-tested analyst methodologies. They must be adept at elicitation practices such as interviews, document analysis, surveys, site visits, facilitated workgroups, and more. Additionally, they must be experts at requirements analysis and software lifecycle documentation, and able to craft business process descriptions to guide developers and satisfy end-user desires. Their abilities must extend to creating document findings in a format that ranges from use cases, user stories, scenarios, functional requirements, UML models, data models, and workflow analysis concisely so that our technical team can turn them into reality in our product framework. Implementation Consultants must be confident and able to interact with clients and senior team members from various organizations in the firm, industry, and government communities.

At Tyler Technologies we are looking for those who understand the challenges of translating business needs into technical reality. Potential team members with prior job titles ranging from business systems analysts, systems analysts, requirements engineers, process analysts, product managers, product owners, enterprise analysts, business architects, and management consultants may be challenged and rewarded in an Implementation Consultant position at Tyler Technologies.

Responsibilities
  • Proactively communicate and collaborate with external customers, and internal application engineers to analyze information needs and functional requirements, and deliver artifacts such as Requirements Documents and Spec
  • Act as the project expert regarding requirements elicitation, requirements analysis, and management, documenting requirements for iterative development, and the communication of business need
  • Understanding the current state of the client organization while at the same time, tracking the vision of where a client organization wants to be (As is/to be)
  • Develop that understanding to serve as a basis for the later identification of business needs and to define solutions that meet business needs, goals, or objectives
  • Successfully engage in multiple initiatives simultaneously
  • Work independently with end-users to define concepts, and under the direction of project managers
  • Serves as the conduit between the customer community, and the software development team to achieve successful project functionality and configuration of products
  • Represents Tyler Technologies in the most positive manner with prospective, former, and current clients, suppliers, and the community we serve
  • Interacts effectively with a diverse group of staff, clients, and other customers of our services learns and uses operating practices of the department and Tyler Technologies
Qualifications
  • 5-7 years (or more) experience as a Business or Systems Analyst
  • Strong understanding of the SDLC and Agile methodologies
  • Extensive experience documenting software requirements, and associated methodologies
  • Very strong analytical skills, including a thorough understanding of how to interpret customer business needs and translate them into the application and operational requirements
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse customer group including; executives, managers, and subject matter experts
  • Able to create swim-lane diagrams and other process documentation
  • Ability to manage multiple activities simultaneously
  • Must have the ability to interact with clients and senior staff members from various organizations in the firm, industry, and government communities
  • Experience with Case Management and Professional and Occupational licensure software solutions similar to Tyler Technologies, Application Platform/Regulatory Business Unit preferred
  • Knowledge of relational database terminology modeling and design technique
  • 5+ years of experience aligning the needs of business units with the capabilities delivered by information technology
  • Extensive experience facilitating formal JAD Sessions, or other Requirements Discovery/Elicitation and Design workgroups
  • Able to connect the project's objectives with the organization's strategic goals
  • Able to facilitate a large group of multidiscipline participants to agree on common objectives using advanced facilitation techniques to brainstorm, reduce conflicts, and identify solutions
  • Expert at eliciting the actual needs of stakeholders, not simply their expressed desires
  • Experience with professional and occupational licensing boards/commissions preferred.
  • Experience with Case Management and Professional and Occupational licensure software solutions similar to Tyler Technologies, Application Platform/Regulatory Business Unit preferred

  • Senior Customer Success Specialist

    2 weeks ago

    Herndon, United States Amazon.com Inc Full time

    AWS is one of Amazons fastest growing businesses, servicing millions of customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of glob Specialist, Customer Experience, Strategic Advisor, Business Development, Enterprise Sales, Senior

  • Customer Success Manager

    3 months ago

    Herndon, United States Exostar Full time

    Customer Success Manager Full-Time Location - Remote/Hybrid Job Details Description Position: Customer Success Manager Location: Herndon, or open to remote/hybrid VA, DC, MD NC, GA, TX, WA, PA, IL, FL, SC Job Overview: The Customer Success Manager (CSM) is a key member of the Exostar Go to Market team. The CSM is accountable for working closely with our...

  • Customer Success Manager

    4 weeks ago

    Herndon, Virginia, United States Exostar Full time

    Job Title: Customer Success ManagerExostar is seeking a highly motivated and experienced Customer Success Manager to join our Go to Market team. The successful candidate will be responsible for working closely with our customers to deliver world-class customer experiences, ensuring clients are realizing the value they expect from the Exostar platform, and...

  • Customer Success Manager

    3 weeks ago

    Herndon, Virginia, United States Deltek Full time

    Deltek Engagement Services RoleDeltek is seeking a skilled Customer Success Manager to join our team. As a key member of our Engagement Services team, you will play a vital role in helping our customers maximize the value of their Deltek solutions.Key Responsibilities:Manage a portfolio of existing Deltek Professional Services customers, focusing on customer...

  • Principal Customer Success Manager

    3 weeks ago

    Herndon, Virginia, United States Deltek Full time

    Deltek Customer Success Manager Job DescriptionDeltek is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing a portfolio of existing Deltek Professional Services customers, with a focus on customer retention and team achievement.Key Responsibilities:Customer Retention:...

  • Principal Customer Success Manager

    4 weeks ago

    Herndon, Virginia, United States Deltek Full time

    Job SummaryDeltek is seeking a highly skilled Principal Customer Success Manager to join our team. As a key member of our Engagement Services team, you will be responsible for managing a portfolio of existing Deltek Professional Services customers, with a focus on customer retention and team achievement.Key ResponsibilitiesInvestigate opportunities for...

  • Principal Customer Success Manager

    4 weeks ago

    Herndon, Virginia, United States Deltek Full time

    Job SummaryDeltek is seeking a Principal Customer Success Manager to join our Engagement Services team. As a key member of our team, you will be responsible for managing a portfolio of existing Deltek Professional Services customers, with a focus on customer retention and team achievement.Key ResponsibilitiesInvestigate opportunities for add-on offerings and...

  • Senior Customer Success Specialist

    2 weeks ago

    Herndon, United States Amazon Web Services, Inc. Full time

    Minimum Qualifications: 5+ years’ experience in enterprise sales, business development, and/or consulting with SaaS Contact Center and Customer Experience products. 5+ years of business development, partner development, sales or alliance management experience. 7+ years of experience driving technology initiatives. Experience with managing complex,...

  • Senior Customer Success Specialist

    2 weeks ago

    Herndon, United States Amazon.com Inc Full time

    AWS is one of Amazons fastest growing businesses, servicing millions of customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of glob Specialist, Customer Experience, Sales, Strategic Advisor, Business Development, Enterprise Sales

  • Senior Cloud Architect

    4 weeks ago

    Herndon, Virginia, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Senior Cloud Architect to join our National Security Solutions team. As a key member of our team, you will be responsible for designing and implementing cloud-based solutions for our government customers.As a Senior Cloud Architect, you will work closely with our sales team to develop and execute a sales strategy...

  • Senior Server Support Specialist

    3 weeks ago

    Herndon, Virginia, United States Worldwide TechServices Full time

    At Worldwide TechServices, we're seeking a skilled Senior Server Support Specialist to join our team of experts in delivering top-notch technology services and solutions to our clients worldwide.This senior position involves performing tasks related to the repair of a variety of client products, including desktops, laptops, and servers. As a Senior Server...

  • Senior Estimator

    3 weeks ago

    Herndon, Virginia, United States Gpac Full time

    Senior Estimator Job DescriptionThis reputable company is seeking a Senior Estimator to join their team, focusing on diverse ground-up commercial projects. With a strong commitment to quality and results, the ideal candidate will provide premier services that attract new and repeat clients.Key Responsibilities:Review and understand all project documents,...

  • Procurement Specialist Senior

    1 month ago

    Herndon, Virginia, United States FIBERTEK, INC. Full time

    Fibertek, Inc. is a leading developer of laser and electro-optic systems for the aerospace community, with key contributions to lasers for atmospheric sensing, laser communications, and lidar sensors for NASA, DoD, and commercial customers.Job SummaryWe are seeking an experienced Senior Buyer and Assistant Purchasing Manager to join our team. As a Senior...

  • Senior Account Manager

    4 weeks ago

    Herndon, Virginia, United States Amazon Full time

    About the RoleWe are seeking a highly experienced Senior Account Manager to join our team at Amazon Web Services. As a key member of our sales organization, you will be responsible for driving revenue growth and market share in the National Security sector.As a trusted partner to our customers, you will work closely with national security executives and...

  • Senior Support Services Analyst

    3 weeks ago

    Herndon, Virginia, United States Deltek Full time

    We are seeking a highly skilled Senior Support Services Analyst to join our team at Deltek. As a key member of our Customer Success team, you will be responsible for providing top-notch support to our clients using Deltek products.Key responsibilities include:Providing quality accounting software support to clientsWorking in a team environment to provide...

  • Senior Cloud Architect

    4 weeks ago

    Herndon, Virginia, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Senior Cloud Architect to join our team at Amazon. As a key member of our cloud solutions team, you will be responsible for designing and implementing cloud-based solutions for our customers.Key Responsibilities:Design and implement cloud-based solutions for customersCollaborate with cross-functional teams to...

  • Senior Data Scientist

    3 weeks ago

    Herndon, Virginia, United States Two Six Technologies Full time

    Job Title: Senior Data ScientistAbout the Role:We are seeking a highly skilled Senior Data Scientist to join our team at Two Six Technologies. As a Senior Data Scientist, you will be responsible for organizing and interpreting large volumes of data to inform Government decision-makers and drive successful operations.Key Responsibilities:Leverage open-source...

  • Senior Cloud Solutions Architect

    4 weeks ago

    Herndon, Virginia, United States Amazon Full time

    About the RoleAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.The Amazon Web Services (AWS) Solutions Architect team partners with customers to design and build some of the most...

  • Senior Systems Engineer

    4 weeks ago

    Herndon, Virginia, United States Parsons Company Full time

    Job Title: Senior Systems EngineerJob Summary:We are seeking a highly skilled Senior Systems Engineer to join our team at Parsons. The successful candidate will be responsible for the development of tactical hardware and communications solutions in the RF, EW, Wireless, and Digital Signal Processing realm.Key Responsibilities:Authors system designs,...

  • Senior Splunk Engineer

    3 weeks ago

    Herndon, Virginia, United States Optiv Full time

    A Senior Splunk Engineer is responsible for leading the delivery of an engagement with the sole intent of providing immense value for Optiv + ClearShark's customers.To be successful in this role, a Senior Splunk Engineer will be expected to not only maintain a mastery in a capability aligned with Optiv + ClearShark's service practices, but also developing...