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Membership Services Coordinator

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Arlington, United States Association of Fundraising Professionals Full time
Summary

Membership Services Coordinator promotes the Association of Fundraising Professionals’ (AFP) membership, fulfills member requests, answers member and non-member inquiries, processes memberships and provides high quality customer service and membership department support.

 

Major Responsibilities
  • Supports membership recruitment and retention implementation efforts
  • Serves as the first point of contact between AFP and the members and general
  • Serves as the Lead for the AFP membership mailbox
  • Responds to general AFP e-mail/voicemail
  • Responds to incoming phone calls and directs as appropriate
  • Identifies and rectifies issues that may arise
  • Supports the Membership department in delivering high quality customer service to member/non-members
  • Ensures membership data integrity
  • Updates information as needed
  • Manages requests for membership information
  • Forwards member and non-member requests to the appropriate staff member
  • Resolves member issues and troubleshoots solutions
  • Processes membership data
  • Provides information about membership fees, policies, processes, benefits, products, and services to current and prospective members
  • Actively listens to members and identifying their needs and helping solve their problem
  • Supports maintenance of the rejected/declined credit card file; contacts the customer for resolution
  • Supports the member installment payment program and other programs as assigned

 

  • Proficient in Windows and Microsoft Office
  • Self-motivated and demonstrated ability to work autonomously
  • Must demonstrate critical thinking skills
  • Excellent oral and written communication
  • Attention to detail, strong organization skills and ability to do careful and thorough work under pressure
  • Must be a team player
  • Service oriented with an ability to interact in a diplomatic and tactful way with members, public, and other staff
  • Ability to learn and utilize new software applications as required
PandoLogic. Category:Customer Service, Keywords:Membership Coordinator, Location:Arlington, VA-22203