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Account Executive

3 months ago

Oxnard, United States Alera Group Full time

 

The primary responsibility of an Employee Benefits (EB) Account Executive is the design, funding, compliance, and service of employee benefit plans. An Account Executive manages daily interactions with clients, insurance carriers, and other stakeholders to ensure proper expectations are set and communicated clearly and concisely. To succeed in this role, the EB Account Executive should thoroughly understand all types of medical and ancillary benefit plans offered, follow the firm's internal client service delivery and compliance timelines, have a baseline knowledge of human resources and employee benefits regulatory compliance, know the financial impact of medical/ancillary plans that are offered, and keep up to date on the healthcare reform changes.


 

  • Manage an assigned business book by fulfilling system builds, identifying opportunities to expand/enhance employee benefits program offerings, and building solid relationships with existing clients.
  • Respond to client requests promptly, effectively, and professionally. Acknowledge receipt of email or voicemail within 24 hours and set firm follow-up or completion dates.
  • Manage assigned new and renewal business marketing according to agency procedures, with support from the Marketing and Compliance Director.
  • Individually handle the administrative and technical functions of the assigned accounts according to agency procedures. This includes setting up an online enrollment system, updating agency management systems, completing all required compliance requirements, installing new coverage, terminating expiring coverage, and performing post-open enrollment audits.
  • Prepare and present policy renewals to the client.
  • Add and maintain client files on the computer according to agency procedures.
  • Perform functions on various carrier websites (adds, deletes, pulling renewals, and verifying coverage).
  • Meet client retention goal of 95%.
  • Uncover and pursue cross-sell opportunities within the assigned book of business.
  • Identify appropriate solutions for the client's risk/capital management needs.
  • Cultivate strong relationships with decision-makers in the client organization, as well as with day-to-day client representatives.
  • Maintain a high level of credibility and working relationships with insurance carriers.
  • Work closely and communicate with Producers to ensure all client service and support needs are met throughout the benefits lifecycle.
  • Meet the dates set in the renewal and compliance timelines.
  • Apply and maintain a solid knowledge of plan designs, industry trends, and benchmarking.
  • Utilize the Microsoft TEAES software (log in daily to communicate, use the task feature to track your work and assign work to other team members, and add information for coworkers to view).  
  • Develop specific goals and plans to prioritize, organize, and accomplish your work.
  • Perform miscellaneous projects at management's request.
  • Attend 90% of all training and meetings held by the agency.
  • Adhere to the agency's attendance policy.
  • Identify opportunities to add new coverage to existing accounts.
  • Participate during finalist presentations for large account prospects with Producers.

 


  • At least three years of experience in employee benefits client coordination or claims management.
  • Must have a thorough understanding of benefits and benefits processing, including medical, dental, vision, Long-Term Disability, Short-Term Disability, Life, Voluntary Worksite Products, Long-Term Care, Flexible Spending Account, Dependent Flexible Spending Account, Health Savings Account, Health Reimbursement Account, COBRA, Family Medical Leave Act (FMLA), and other related areas. 
  • Working knowledge of State and Federal Employee Benefit Compliance laws 
  • Travel at least 25% of the time for networking, prospecting, client locations, open enrollment meetings, and industry events. 
  • Working knowledge of Microsoft Windows applications and MS Office (Word, PowerPoint, Excel, Teams) 
  • AE must have strong organizational skills, attention to detail, and the ability to interact successfully at all company levels while maintaining high confidentiality. 
  • Excellent time management skills 
  • AE must have excellent verbal and written communication skills, including the ability to speak and present information effectively and comfortably in public.
  • Critical thinking and sound judgment to quickly determine and prioritize key service/renewal requests. 
  • Superior customer service and relationship management skills 
  • Consistently meet both internal and external deadlines.
  • Display a high level of maturity, integrity, and emotional intelligence. 
  • Able to work independently and as part of a team.

We value individual contributions, superior customer service, high performance standards, and a collaborative work style. We provide a great team environment and an opportunity for personal and professional growth. 

 

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

 

If you're a California resident, please read the California Consumer Privacy Act prior to applying.

 

 

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PandoLogic. Category:Healthcare, Keywords:Medical Account Executive, Location:Oxnard, CA-93031