Account Manager/BD Specialist
3 weeks ago
Job Description
The Business Development Specialist will be primary point of contact for key customers accounts to own and address their central business & logistics needs in close collaboration with sales and other key functions. In addition, this position will be a key part of the Sales Strategy & Execution team with adopting tools & making analysis to contribute to strategy creating and execution. This position will also work closely with other sales leaders, teams and reps as a central expert to aid & guide on solving business problems when it comes to key customer accounts.
Responsibilities
- Serve as the main point of contact for high-value customers, maintaining regular communications and building strong, trusted relationships with such customers.
- Develop knowledge of customer behaviors, goals and challenges to proactively offer solutions.
- Act as a customer advocate, ensuring customer needs are prioritized across functions including Sales, CX, Operations and product development.
- Assist with regular customer business reviews.
- Address and resolve complex customer issues with urgency and in an effective manner utilizing cross department coordination.
- Identify growth opportunities to expand existing relationships.
- Monitor and analyze customer account metrics while using data to assist with strategy and decision making.
- Prepare and present detailed reports on customer account status, feedback and metrics to management.
- Assist in creating and executing business plans to accelerate sales.
- Performs other duties as assigned by the direct manager.
Qualifications
- Bachelor’s degree in business administration, Marketing, or a related field.
- Minimum 3 years’ experience in customer account management, customer service or related field.
- Exceptional communication and interpersonal skills, with the ability to build rapport and trust with customers at all levels.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Demonstrate ability to learn business disciplines quickly and deliver results under pressure.
- Eagerness & openness for further development for both personal & professional growth while maintaining a positive attitude under pressure.
- Strong problem-solving abilities, with a proactive and solution-oriented approach.
- Excellent organizational and time management skills, with the ability to manage multiple accounts and priorities simultaneously.
- Ability to travel occasionally for key customers & sales meetings.
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