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Commercial Insurance Account Coordinator

3 months ago

GRAND RAPIDS, United States Alera Group Full time

 

Lighthouse Insurance group, an Alera Group Company is seeking an Account Coordinator to join our Commercial Insurance team.  

 

Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?

 

Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success?  

 

If that is what you’re looking for, this is your chance to be part of an amazing organization

 

About Lighthouse, An Alera Group Company

Established in 1995, Lighthouse is a full-service insurance firm serving communities throughout Michigan. We are proud, trusted insurance experts empowering our clients to live confidently knowing the Lighthouse Team is behind them. As an Alera Group company, our teams have access to a national pool of industry-leading resources while maintaining our unique local capabilities, relationships, and commitment to the communities we serve. We provide the best of both worlds: national scope and local service.

 

This position is responsible for supporting both Account Managers and Producers to deliver an exceptional experience to both clients and prospective client. A successful Account Coordinator will have the service skills needed to meet internal and external customer needs, aiding in the gain and retention of the Lighthouse Group client base. The ability to organize and prioritize work during high volume periods to meet deadlines and expectations is a critical component of this role. This position requires interaction with Lighthouse Group leadership, colleagues, clients, and carrier representatives.


  • Develop and maintain strong relationships with the Internal Services, Account Management and Producer teams
  • Adhere to agency best practices relative to workflow management and data integrity
  • Support the management of renewal and proposal processes
  • Prepare documents for client meetings
  • Assist Account Managers with client management and stewardship tasks; including, but not limited to, claims, reporting, motor vehicle reports, and certificates insurance
  • Assist in the maintenance of stewardship reporting for Account Management team
  • Research policy language and compare coverage options to support Account Manager decision-making
  • Master internal client management systems, including AMS 360 and ImageRight
  • Assist in training junior team members
  • Pursue a program for personal and professional development
  • Create and maintain a positive work environment – build trust, open communication, creative thinking & cohesive teamwork
  • Support Lighthouse Group culture through leading by example
  • Performs other duties and projects as needed.

  • Minimum of 2 years of customer service and or professional work experience
  • Possess or willing to obtain a Property & Casualty license
  • Exceptional organizational, and time management skills
  • Be a self-starter and be self-motivated with a high level of attention to detail
  • Possess strong verbal and written communication skills
  • Demonstrated ability to collaborate with diverse individuals
  • Strong proficient in Microsoft Office
  • Ability to read, analyze, interpret, and communicate insurance coverage
  • Thorough understanding of underwriting and insurance coverage
  • Ability to understand workflows and identify opportunities to streamline and improve established process
  • Ability to define problems, collect data, establish facts, and draw valid conclusions

COMPENSATION 

  • Competitive base salary

LOCATION 

  • Grand Rapids, MI.

 


We offer comprehensive benefits to employees, including medical, dental, STD, LTD and life insurance, 401k, paid time off and much more.

 

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

 

If you're a California resident, please read the California Consumer Privacy Act prior to applying.

 

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