Infrastructure Client Success Manager
1 month ago
This is a hands on individual contributor role. Managing the relationship, not a team.
Job Title: Customer Relationship Manage
r
Location: Austin, United States or in driving distance of Austi
n.
Travel:
10%
Job descript
ion:The Customer Relationship Manager (CRM) serves as our primary customer support role, building a relationship with agencies and other state entities by providing project and operational assistance, demand forecasting, and satisfaction monitoring. Our team of CRMs collaborate to refine established processes and share best practices. They navigate ServiceNow records and dashboards every day, balancing weekly status reports with strategic technology plann
ing.
Key Responsibili
ties:• Confident developing effective relationships with a range of business and IT government staff, including C-level leader
ship;• A proven leader experienced with complex consulting engagem
ents;• Familiar with multi-tenant enterprise infrastructure design and implementa
tion;• Prepared to develop a deep understanding of each customer’s business and IT goals, portfolio of services, and future technology direc
tion;• Not afraid to pick up the phone or meet in person for increased connec
tion;• Comfortable coordinating, documenting, and leading recurring customer meet
ings;• Ready to serve as a primary point of contact, customer advocate, and liaison between customers and multiple service providers regarding service delivery issues
; and• Resilient in the face of a challenging task, large project, or frustrated customer—and sometimes all t
hree.
Required S
kills:• Bachelor’s degree, preferably in technology or business, or equivalent work expe
rience• 5+ years’ experience in a customer account/relationship/success manage
r role• ITIL certification and relevant recent expe
rience• Diverse IT background and breadth of understanding about shared/managed se
rvices• Familiarity with service level agreements and managing customer satisfaction according to contract of s
upport• Dynamic and flexible customer support skills, including the organizational, time management, and networking skills required to grow an in-depth understanding of evolving customer concerns and requir
ements• Experience promoting additional service opportunities to support growth in customer technology
needs
Life at Ca
pgeminiCapgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we
- offer:Flexib
- le workHealthcare including dental, vision, mental health, and well-being p
- rogramsFinancial well-being programs such as 401(k) and Employee Share Ownersh
- ip PlanPaid time off and paid h
- olidaysPaid parenta
- l leaveFamily building benefits like adoption assistance, surrogacy, and cryoprese
- rvationSocial well-being benefits like subsidized back-up child/elder care and t
- utoringMentoring, coaching and learning p
- rogramsEmployee Resource
- GroupsDisaster
-
Infrastructure Client Success Manager
1 month ago
Austin, United States Capgemini Full timeThis is a hands on individual contributor role. Managing the relationship, not a team. Job Title: Customer Relationship ManagerLocation: Austin, United States or in driving distance of Austin.Travel:10%Job description:The Customer Relationship Manager (CRM) serves as our primary customer support role, building a relationship with agencies and other state...
-
Infrastructure Client Success Manager
1 month ago
austin, United States Capgemini Full timeThis is a hands on individual contributor role. Managing the relationship, not a team. Job Title: Customer Relationship ManagerLocation: Austin, United States or in driving distance of Austin.Travel:10%Job description:The Customer Relationship Manager (CRM) serves as our primary customer support role, building a relationship with agencies and other state...
-
Client Success Manager
3 days ago
Austin, United States Edlink Full timeClient Success Manager (CSM) Who this role is perfect for:Miss being around someone other than your plants, pets and family every day? We're an in-office team only hiring in-office roles.Tired of selling something you don't believe in? Edlink is solving the hardest data problems in edtech and by doing so we make teachers and student's lives easier.Have a...
-
Edlink | Client Success Manager
3 days ago
austin, United States Edlink Full timeClient Success Manager (CSM) Who this role is perfect for:Miss being around someone other than your plants, pets and family every day? We're an in-office team only hiring in-office roles.Tired of selling something you don't believe in? Edlink is solving the hardest data problems in edtech and by doing so we make teachers and student's lives easier.Have a...
-
Client Success Specialist
3 days ago
Austin, Texas, United States Pacer Group Full timePacer Group is committed to delivering exceptional client success through our talented team of professionals. As a Client Success Specialist, you will be responsible for building and expanding relationships with client stakeholders, uncovering new hiring needs, and securing additional positions.Required Skills and Qualifications:Minimum of 3-5 years of...
-
IT Infrastructure Manager
2 weeks ago
Austin, Texas, United States Thermon, Inc. Full timeAt Thermon, Inc., we're seeking a highly skilled IT Infrastructure Manager to join our team. This is a full-time position based in Southwest Austin.The ideal candidate will be responsible for overseeing the management of our global network and server infrastructure, ensuring seamless operations and scalability to meet business growth.We're looking for an...
-
Cloud Infrastructure Lead
3 days ago
Austin, Texas, United States ONE Elite Staffing Full time**Job Title:** Cloud Infrastructure Lead**Estimated Salary:** $75,000 per yearWe are seeking an experienced Cloud Infrastructure Lead to join our team at ONE Elite Staffing. The successful candidate will be responsible for designing and implementing cloud infrastructure solutions for our clients.The ideal candidate will have a strong technical background,...
-
IT Infrastructure Manager
4 days ago
Austin, Texas, United States TexcelVision Inc. Full timeJob Title: IT Infrastructure ManagerWe are seeking an experienced IT Infrastructure Manager to join our team at TexcelVision Inc. This role will be responsible for overseeing the design, implementation, and maintenance of our computer systems and networks. The ideal candidate will have a strong background in system administration, network security, and...
-
Client Services Director
4 months ago
Austin, United States Unreal Gigs Full timeIntroduction:Are you a strategic leader with a passion for delivering exceptional service and building long-term client relationships? Do you have the expertise to oversee client accounts, ensure service excellence, and drive business growth? If you’re a client-focused professional who excels at aligning services with client needs while fostering team...
-
IT Infrastructure Manager
3 days ago
Austin, Texas, United States Disability Solutions Full timeJob OverviewWe are seeking a seasoned IT professional to lead our Windows Server operations team at Disability Solutions. The successful candidate will oversee the daily management of our Windows Server environment, ensuring smooth and efficient operations.About the RoleLead a high-performance Tier 3 operations team, fostering high levels of performance,...
-
Cloud Infrastructure Manager
3 weeks ago
Austin, Texas, United States Chasm Select Full timeJob SummaryAn exciting opportunity has arisen for a skilled Cloud Infrastructure Manager to join Chasm Select's rapidly growing team.About the RoleThe ideal candidate will possess extensive experience in designing and managing cloud infrastructure, with a strong focus on high availability and reliability. Reporting to the VP of IT Strategy and Security, you...
-
Sr. Infrastructure Project Manager
6 days ago
Austin, United States Robert Half Full timeJob DescriptionJob DescriptionWe are in search of a Sr. Infrastructure Project Manager to join our team in Austin, Texas. This role primarily revolves around the management and leadership of IT infrastructure projects from start to finish, ensuring alignment with the organization's objectives within the industry. This opportunity also involves...
-
Infrastructure Architect
2 weeks ago
Austin, Texas, United States The Denzel Group Full timeThe Denzel Group is proud to partner with an international company on their search for a skilled Infrastructure Architect. This full-time permanent position offers a competitive salary, annual bonus, excellent benefits, and opportunities for growth.This role requires managing and supporting VMware vSphere environment and Terraform enterprise environment....
-
Account Manager
3 weeks ago
Austin, Texas, United States Subsplash Full timeAbout the RoleAs a seasoned Client Success Team Lead, you will play a crucial part in driving business growth by building and maintaining strong relationships with our clients. With your exceptional communication skills and sales acumen, you will be responsible for informing clients of new products and features, developing innovative solutions tailored to...
-
IT Infrastructure Engineer
3 days ago
Austin, Texas, United States The University of Texas at Austin Full timeJob OverviewThe University of Texas at Austin is seeking a highly skilled Senior Epic Infrastructure Engineer to join its team. This individual will be responsible for managing and optimizing enterprise-level IT systems with a focus on healthcare technology, including Epic systems. The ideal candidate will possess advanced technical expertise, particularly...
-
IT Infrastructure Manager
3 weeks ago
Austin, Texas, United States Sigma Information Group Inc Full timeJob DescriptionAt Sigma Information Group Inc, we are seeking a highly skilled IT Consultant to join our team.The ideal candidate will have a strong background in managing technology infrastructures for multiple clients across various industries.Responsibilities:Maintain healthy working relationships with multiple customers, manage customer expectations, and...
-
Cloud Infrastructure Architect Leader
3 weeks ago
Austin, Texas, United States Unreal Gigs Full timeAt Unreal Gigs, we are looking for a skilled Cloud Infrastructure Architect Leader to join our team. As a key member of our infrastructure team, you will be responsible for designing and implementing scalable cloud solutions that meet the needs of our clients.About the RoleWe offer a competitive salary of $170,000 per year, plus benefits and opportunities...
-
Cloud Infrastructure Specialist
18 hours ago
Austin, Texas, United States IDR, Inc. Full timeCompany Overview: IDR, Inc. is a renowned industry leader with 25+ years of proven experience in four major markets.Estimated Salary: $120,000 - $180,000 per yearWe are seeking an experienced Cloud Engineer to join our team in Austin, TX. As a key member of our organization, you will play a crucial role in designing and implementing highly available,...
-
Network Infrastructure Specialist
2 weeks ago
Austin, Texas, United States Nerds in a Flash Full timeAbout Nerds in a FlashWe're a full-service managed IT services company headquartered in Austin, Texas. With over 19 years of experience, we've helped keep Austin and San Antonio businesses running smoothly by providing rapid-response support.Salary & BenefitsThe estimated salary for this position is $65,000 - $90,000 per year, depending on experience. We...
-
Owner Success Manager
3 weeks ago
Austin, United States Mainshares Full timeWe're currently in the midst of the largest wealth transfer in history - an estimated $11T of baby-boomer owned businesses are set to change hands this decade. Mainshares backs the next generation of operators transferring into the owners' seats. We work with them to identify business opportunities, connect them with SMB investors and help them manage their...