Infrastructure Client Success Manager

1 month ago


austin, United States Capgemini Full time

This is a hands on individual contributor role. Managing the relationship, not a team.



Job Titl
e: Customer Relationship Manage


r
Locati
on: Austin, United States or in driving distance of Austi


n.
Tra
vel:


10%
Job descript

ion:The Customer Relationship Manager (CRM) serves as our primary customer support role, building a relationship with agencies and other state entities by providing project and operational assistance, demand forecasting, and satisfaction monitoring. Our team of CRMs collaborate to refine established processes and share best practices. They navigate ServiceNow records and dashboards every day, balancing weekly status reports with strategic technology plann


ing.
Key Responsibili

ties:• Confident developing effective relationships with a range of business and IT government staff, including C-level leader

ship;• A proven leader experienced with complex consulting engagem

ents;• Familiar with multi-tenant enterprise infrastructure design and implementa

tion;• Prepared to develop a deep understanding of each customer’s business and IT goals, portfolio of services, and future technology direc

tion;• Not afraid to pick up the phone or meet in person for increased connec

tion;• Comfortable coordinating, documenting, and leading recurring customer meet

ings;• Ready to serve as a primary point of contact, customer advocate, and liaison between customers and multiple service providers regarding service delivery issues

; and• Resilient in the face of a challenging task, large project, or frustrated customer—and sometimes all t


hree.
Required S

kills:• Bachelor’s degree, preferably in technology or business, or equivalent work expe

rience• 5+ years’ experience in a customer account/relationship/success manage

r role• ITIL certification and relevant recent expe

rience• Diverse IT background and breadth of understanding about shared/managed se

rvices• Familiarity with service level agreements and managing customer satisfaction according to contract of s

upport• Dynamic and flexible customer support skills, including the organizational, time management, and networking skills required to grow an in-depth understanding of evolving customer concerns and requir

ements• Experience promoting additional service opportunities to support growth in customer technology


needs
Life at Ca

pgeminiCapgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we

  • offer:Flexib
  • le workHealthcare including dental, vision, mental health, and well-being p
  • rogramsFinancial well-being programs such as 401(k) and Employee Share Ownersh
  • ip PlanPaid time off and paid h
  • olidaysPaid parenta
  • l leaveFamily building benefits like adoption assistance, surrogacy, and cryoprese
  • rvationSocial well-being benefits like subsidized back-up child/elder care and t
  • utoringMentoring, coaching and learning p
  • rogramsEmployee Resource
  • GroupsDisaster


Relief

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