Edlink | Client Success Manager

2 days ago

austin, United States Edlink Full time

Client Success Manager (CSM) 


Who this role is perfect for:


  • Miss being around someone other than your plants, pets and family every day? We're an in-office team only hiring in-office roles.
  • Tired of selling something you don't believe in? Edlink is solving the hardest data problems in edtech and by doing so we make teachers and student's lives easier.
  • Have a "non-traditional" background? Maybe you didn't go to college. Maybe you haven't worked in awhile. Maybe your most recent work experience doesn't translate well to a resume. We don't care. If you've got the skills and we believe you're on a good trajectory and just need a chance to run, you'll have a darn good shot at the role.


Who we are:


Launched in February 2020, Edlink takes on some of the toughest problems in educational technology. We help turn bad data into good data to make it fast and easy for learning platforms to integrate with school data systems. Today, we work behind the scenes to help close to 40 million people at 4,000+ school districts get into the apps they use and use those apps to their fullest potential.


We're a 19 person startup located in Austin, Texas. Given our size and stage, the ideal candidate will have the opportunity to contribute to the growth and direction of the organization as a whole.


What you'll do as a Client Success Manager at Edlink:


  • Own and manage a portfolio of clients to ensure success, expansion, and retention
  • Act as the critical relationship holder, consultant, trusted advisor, and primary point of contact to our clients for all onboarding and implementation matters while seeking opportunities to improve client satisfaction and performance
  • Participate in strategy and planning conversations with the client, and coordinate those expectations with the rest of the team
  • Develop a deep understanding of our client's business goals, objectives, and pain points and how it relates to our services and solutions
  • Promote continuous improvement both internally and with clients in the areas of process improvement, solution delivery, and time to value for clients
  • Collaborate with the rest of the team to create efficiencies for onboarding and implementation of the Edlink API, as well as provide a feedback loop for new product development
  • Contribute to the vision and mission of Edlink by helping where you can – we are a fast-growing technology company and job requirements are subject to frequent changes
  • Help your clients get the most they possibly can from working with us.
  • Develop and demonstrate thought leadership when advising clients on how to implement the Edlink API to best achieve their desired business outcomes


Who you are:


  • Proactive
  • Forward and long-term thinking
  • An excellent communicator, including a great first impression, great presentation skills, a writer, and a propensity for relationship building
  • Maybe you've previously worked in sales, account management or customer service but it's possible you've never worked in any of these, and you just have some other previous or personal experience developing skills you think you'd need to do well in this role
  • Great listener
  • Interested in learning
  • Nice to have: You've got experience working in a startup, or a startup-like environment
  • Nice to have: You've got first hand experience with a highly technical product or have a technical background of some sort.


What we offer:


Working at an early-stage startup is like getting an MBA. You'll get lots of attention, have lots of responsibility and also lots of autonomy.


  • In office camaraderie
  • Build something with measurable impact that you can talk about and be proud of
  • Base salary commensurate with experience ($60K - 80K + bonus based on performance)
  • Variable salary as 20% of overall OTE (80/20 split) 
  • OTE $75K - 115K
  • Stock options from day one
  • Downtown parking
  • Unlimited PTO
  • Paid parental leave
  • Health / Dental / Vision
  • Weekly team lunches
  • No bureaucracy
  • Uncapped bonus
  • Flexible working hours
  • Regular social events
  • Relocation assistance

  • Client Success Manager

    3 days ago

    Austin, United States Edlink Full time

    Client Success Manager (CSM) Who this role is perfect for:Miss being around someone other than your plants, pets and family every day? We're an in-office team only hiring in-office roles.Tired of selling something you don't believe in? Edlink is solving the hardest data problems in edtech and by doing so we make teachers and student's lives easier.Have a...

  • Client Success Specialist

    3 days ago

    Austin, Texas, United States Pacer Group Full time

    Pacer Group is committed to delivering exceptional client success through our talented team of professionals. As a Client Success Specialist, you will be responsible for building and expanding relationships with client stakeholders, uncovering new hiring needs, and securing additional positions.Required Skills and Qualifications:Minimum of 3-5 years of...

  • Client Services Director

    4 months ago

    Austin, United States Unreal Gigs Full time

    Introduction:Are you a strategic leader with a passion for delivering exceptional service and building long-term client relationships? Do you have the expertise to oversee client accounts, ensure service excellence, and drive business growth? If you’re a client-focused professional who excels at aligning services with client needs while fostering team...

  • Account Manager

    2 weeks ago

    Austin, Texas, United States Subsplash Full time

    About the RoleAs a seasoned Client Success Team Lead, you will play a crucial part in driving business growth by building and maintaining strong relationships with our clients. With your exceptional communication skills and sales acumen, you will be responsible for informing clients of new products and features, developing innovative solutions tailored to...

  • Real Estate Director of Client Success Management

    2 weeks ago

    Austin, Texas, United States Adam Hergenrother Companies Full time

    Are you a client-focused professional looking for a challenging leadership role in real estate?We are seeking a talented Director of Success Management to join our team at Adam Hergenrother Companies. In this position, you will have the opportunity to consult with and pour into our real estate teams on a regular basis, and eventually lead our Client Success...

  • Infrastructure Client Success Manager

    1 month ago

    austin, United States Capgemini Full time

    This is a hands on individual contributor role. Managing the relationship, not a team. Job Title: Customer Relationship ManagerLocation: Austin, United States or in driving distance of Austin.Travel:10%Job description:The Customer Relationship Manager (CRM) serves as our primary customer support role, building a relationship with agencies and other state...

  • Infrastructure Client Success Manager

    1 month ago

    austin, United States Capgemini Full time

    This is a hands on individual contributor role. Managing the relationship, not a team. Job Title: Customer Relationship ManagerLocation: Austin, United States or in driving distance of Austin.Travel:10%Job description:The Customer Relationship Manager (CRM) serves as our primary customer support role, building a relationship with agencies and other state...

  • Infrastructure Client Success Manager

    1 month ago

    Austin, United States Capgemini Full time

    This is a hands on individual contributor role. Managing the relationship, not a team. Job Title: Customer Relationship ManagerLocation: Austin, United States or in driving distance of Austin.Travel:10%Job description:The Customer Relationship Manager (CRM) serves as our primary customer support role, building a relationship with agencies and other state...

  • Customer Success Manager

    3 months ago

    Austin, United States Kastle Systems Full time

    Overview: Join the leader in providing smarter solutions for a safer world. The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial...

  • Customer Success Manager

    3 days ago

    Austin, United States TWELVE10 Full time

    Customer Success Manager OpportunityJoin a Mission-Driven, Well-Funded Medtech and Life Sciences Startup Arm of a Public CompanyAre you ready to use your healthcare expertise and customer success skills to make a real impact? This role offers the chance to work closely with healthcare providers, ensuring they gain the full value of cutting-edge...

  • Customer Success Manager

    2 weeks ago

    Austin, United States Acumera, Inc Full time

    Who We AreBased in Austin, Texas, Acumera is a leader in managed network security and automation services for multi-site businesses' payment systems and operations. Acumera provides software-as-a-service (SaaS) solutions for edge computing, secure edge networking, network operations, visualization, and security. Our clients focus on growing their companies...

  • Strategic Customer Success Manager

    4 weeks ago

    Austin, United States SailPoint Technologies Full time

    The Customer Success Manager is responsible for overall client satisfaction and referencability, building and managing long-term business relationships between SailPoint and assigned client accounts. This role serves as a customer advocate and busine Manager, Strategic, Customer, Business, Product Management, Client Success, Retail

  • Customer Success Manager

    2 weeks ago

    Austin, United States SailPoint Technologies Full time

    The Customer Success Manager is responsible for overall client satisfaction and referencability, building and managing long-term business relationships between SailPoint and SLED client accounts. This role serves as a customer advocate and business c Manager, Customer, Business, Product Management, Client Success, Retail, Skills

  • Customer Success Manager

    2 months ago

    Austin, United States Darktrace Limited Full time

    Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world's most complex threats, including ransomware, cloud, and SaaS attacks. Our roots lie deep in...

  • Customer Success Manager

    3 weeks ago

    Austin, United States Karbon Full time

    About Karbon Karbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 16 hours per week, per employee. We have customers in 34 countries and have grown into...

  • Customer Success Manager

    5 months ago

    Austin, United States Toolio Full time

    About Us At Toolio, we're on a mission to help retailers navigate the complex, competitive and ever-changing retail landscape so they can deliver what their customers want, when and where they want it. Merchandise planning is a key retail discipline that has been dominated by manual, error prone spreadsheets, and accurate inventory planning has never been...

  • Senior Customer Success Manager

    5 months ago

    Austin, United States DISCO Full time

    Your Impact The Senior Customer Success Manager oversees the onboarding process for your clients, providing strategic guidance on utilizing DISCO products and services to meet their specific goals, and serve as a primary point of contact.. They collaborate closely with our sales, services, and our product team to increase usage of DISCO within named...

  • TWELVE10 | Customer Success Manager

    2 days ago

    austin, United States TWELVE10 Full time

    Customer Success Manager OpportunityJoin a Mission-Driven, Well-Funded Medtech and Life Sciences Startup Arm of a Public CompanyAre you ready to use your healthcare expertise and customer success skills to make a real impact? This role offers the chance to work closely with healthcare providers, ensuring they gain the full value of cutting-edge...

  • Customer Success Manager

    3 months ago

    Austin, United States Closinglock Full time

    Company Overview Closinglock is modernizing the real estate world's way of transferring information and funds to eliminate wire fraud and provide a secure, easy-to-use platform for title companies, law firms, and other financial services to protect themselves and their clients from wire fraud. We act in the long-term best interests of our customers by...

  • Enterprise Customer Success Manager

    1 month ago

    austin, United States Interactive Resources - iR Full time

    We're seeking a passionate Customer Success Manager (CSM) to join our growing team! If you thrive in a dynamic environment, collaborating with bright minds to solve real problems and ensure client success,In this role, you'll become a trusted advisor, guiding clients to maximize the value of our software solutions. You'll partner closely with project...