IT Infrastructure Manager

4 days ago

Austin, Texas, United States Disability Solutions Full time
Job Overview

We are seeking a seasoned IT professional to lead our Windows Server operations team at Disability Solutions. The successful candidate will oversee the daily management of our Windows Server environment, ensuring smooth and efficient operations.

About the Role
  • Lead a high-performance Tier 3 operations team, fostering high levels of performance, technical competence, and employee engagement.
  • Manage incident tickets, break/fix issues, and escalations, utilizing strong problem-solving skills and technical expertise.
  • Oversee the full lifecycle of Windows servers, from provisioning and configuration to decommissioning, ensuring compliance with organizational security standards.
  • Collaborate closely with cross-functional teams to drive operational excellence, system stability, and continuous improvement.
Key Responsibilities
  1. Team Leadership: Lead and mentor a Tier 3 operations team, ensuring high levels of performance, technical competence, and employee engagement.
  2. Incident Management: Oversee and manage the resolution of complex incident tickets, break/fix issues, and escalations.
  3. Server Lifecycle Management: Manage the full lifecycle of Windows servers, from provisioning and configuration to decommissioning.
  4. Compliance & Security: Ensure servers are in full compliance with organizational and regulatory security standards.
  5. Patch Management: Coordinate and oversee patching activities, ensuring timely updates and minimal system disruption.
  6. Continuous Improvement: Identify opportunities for automation, optimization, and process improvements within the operations team.
  7. Collaboration: Work closely with other IT and infrastructure teams to coordinate projects, share best practices, and ensure system integration.
  8. Documentation: Maintain clear and up-to-date documentation of processes, procedures, and configurations.
Required Skills and Qualifications
  • Proven experience in managing a Tier 3 or similar technical operations team.
  • Exceptional problem-solving skills, with the ability to assess complex problems, propose practical solutions, and manage incidents.
  • In-depth knowledge of Windows Server (2016, 2019, 2022).
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong communication and collaboration skills with the ability to explain technology in simple terms while managing technical experts.
  • Proficiency in architecting and deploying infrastructure technology solutions in large-scale environments.
  • Strong experience with Windows Group Policy, Active Directory, and Remote Desktop Services (RDS).
  • Experience deploying and maintaining virtual machines in a VMware vSphere environment.
  • Functional knowledge of core networking concepts including TCP/IP, DHCP, DNS, routers, switches, firewalls, load balancing, VLAN segmentation, etc.
  • Bachelor's degree and 8+ years of successful experience in Windows Server operations with at least 3 years' experience in a management or lead role, OR 12 years' experience with 8+ years of successful experience in Windows Server operations with at least 3 years' experience in a management or lead role.
Benefits

We offer a comprehensive benefits package, including health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. Regular employees scheduled to work 20+ hours per week also receive paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave.

Estimated Salary Range:

$115,100 - $195,700

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