Infrastructure Management Team Lead
3 weeks ago
We are seeking an experienced Infrastructure Management Team Lead with 3+ years of experience in overseeing and managing IT infrastructure. This role involves leading a technical team, ensuring the optimal performance of systems, managing cloud migrations, and enhancing disaster recovery processes. The ideal candidate will possess strong leadership abilities, technical acumen, and most importantly, excellent soft skills to foster a positive team environment.
This is a direct hire opportunity and has a hybrid work model in Newark, DE.
Responsibilities:
- Team Leadership: Provide daily guidance, support, and prioritization for the team. Handle team schedules, including PTO and reviews. Lead the team in ensuring tasks are completed efficiently.
- System Performance & Monitoring: Ensure optimal performance of systems by establishing proper monitoring processes. Oversee day-to-day operations of all systems the team manages, including ensuring adherence to Standard Operating Procedures (SOPs).
- Infrastructure Oversight: Oversee the data center and cloud infrastructure, including Microsoft Azure. Lead the transition to cloud-based infrastructure over the next 12-24 months.
- Technical Support & Coordination: Support the team in resolving issues and managing workloads from multiple sources. Work closely with other departments to ensure smooth operations.
- Technology Expertise: Work with technologies such as Exchange, Citrix, M365, SharePoint, Proofpoint, and Commvault. Be able to discuss technical aspects of these systems effectively with team members and stakeholders.
- Roadmap Execution & Strategic Planning: Partner with leadership to execute roadmaps and strategic plans for the next 2-5 years. Participate in the planning of future infrastructure upgrades and transitions.
- Disaster Recovery (DR): Focus on refining and validating disaster recovery plans, including annual testing and updates to the DR model as the organization transitions to Azure.
- Asset Management & End-of-Life Planning: Identify and manage end-of-life equipment and technology, and build plans for replacement and upgrades.
- Continuous Improvement: Recommend new products and improvements to infrastructure processes to enhance system efficiency and reliability.
Requirements:
- 3+ years of experience in infrastructure management and team leadership.
- Strong technical background in data centers, cloud infrastructure (Azure), and technologies like Exchange, Citrix, M365, SharePoint, Proofpoint, and Commvault.
- Experience leading a team through daily priorities, handling scheduling, and providing guidance.
- Proven ability to execute strategic plans, particularly around cloud migration and disaster recovery.
- Strong understanding of system monitoring, SOP management, and ensuring system performance.
- Excellent communication and interpersonal skills with the ability to handle difficult conversations, motivate the team, and drive tasks to completion.
Schedule:
On-site Tuesdays and Wednesdays.
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