Service Manager

2 weeks ago

San Diego, United States Splash Full time

At Splash, we're revolutionizing the pool care industry by building the first national brand in pools. We're a team of experienced home services entrepreneurs with a track record of scaling national brands, and we're doing it again in the pool care market.

We're looking for a talented Service Manager to join our team in San Diego. If you have deep prior experience in both pools and leading service teams and are passionate about delivering exceptional customer experiences, we want to hear from you.

What we're looking for:

We're seeking an experienced Service Manager to oversee our pool cleaning operations and drive growth through exceptional service delivery. This role requires a unique blend of leadership skills, customer service expertise, and operational acumen. You'll be responsible for managing all aspects of our pool cleaning service, from team leadership to customer satisfaction and operational efficiency. Prior pool care experience is required.

What you'll be responsible for:

Team Leadership and Management

Oversee and manage a team of pool cleaning technicians, acting as their primary point of contact and field support.
Conduct regular team meetings to discuss performance, goals, and challenges.
Interview, hire, and onboard new pool technicians.
Provide mentorship, training, and support to help team members develop and grow their skills.

Customer Service

Delight our customers by addressing their concerns promptly and gracefully.
Manage customer expectations and ensure high levels of satisfaction.
Handle and resolve complex customer issues or escalations.
Develop and maintain strong relationships with key clients.

Sales

Answer sales calls and respond to leads.
Quote and close both residential and commercial pool service contracts.

Operations Management

Create and optimize routes and service schedules to maximize efficiency.
Implement and enforce safety protocols and procedures.
Oversee quality control measures for all pool cleaning services.
Jump in the field and fight fires when needed.

Performance Management

Set clear performance expectations for team members.
Conduct regular performance evaluations.
Implement performance improvement plans when necessary.
Recognize and reward high-performing team members.

Continuous Improvement

Regularly review and optimize service processes.
Solicit and act on feedback from customers and team members.
Stay informed about industry trends and innovations.
Implement new methods or technologies to improve service quality and efficiency.

Requirements

Minimum of 3-5 years of experience in service team management.
Deep pool care expertise. We're looking for someone who understands the ins and outs of pool care intimately.
Proven track record of leading high-performing service teams.
Strong customer service orientation with experience in handling complex customer interactions.
Excellent communication and interpersonal skills.
Ability to thrive in a fast-paced, dynamic environment.
Experience with route optimization and scheduling software is a plus.
You live in, or are willing to move to sunny San Diego, CA. (We can help with relocation.)

Benefits

Competitive salary with performance-based bonuses.
Opportunity to work with a small, smart, driven team to make a huge impact on a large, antiquated industry.
Career growth opportunities as we expand nationally.

If you're excited about the challenge of building a national brand in pool care and have a passion for leading service teams to excellence, we want to hear from you. Send us your resume and tell us why you're the perfect fit to lead our service operations at Splash.

Let's build something amazing together

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