Industrial Service Manager
2 days ago
About the Job:
">Penske Truck Leasing/Transportation Solutions is a leading provider of transportation services, delivering innovative solutions to help companies and people move forward.
">We are seeking an experienced Customer Service Coordinator to join our team in San Diego, CA.
">This role plays a critical part in ensuring seamless service delivery to our customers. As a Customer Service Coordinator, you will be responsible for scheduling preventative maintenance requests, coordinating outside repairs, and managing the shop work plan.
">Responsibilities:
">- ">
- Develop daily and weekly workforce plans to maximize customer service and productivity; ">
- Communicate with customers regarding maintenance updates, including changes to schedule or work, billing concerns, or to resolve service issues; ">
- Assure that all Penske Rental units are maintained and prepared for customers; ">
- Ensure parts are available for scheduled work; ">
- Hold vendors accountable for quality and adherence to schedule for outside work; ">
- Provide exceptional customer service to ensure customer satisfaction and loyalty; ">
- Maintain shop productivity by optimizing the work plan; ">
Requirements:
">- ">
- 2 years of customer service experience; ">
- At least 1 year of hands-on mechanical experience; ">
- 2 years of supervisory experience (preferred); ">
- High School diploma or equivalent required; Associate Degree, Technical School Degree, or Bachelors Degree preferred; ">
- ASE certification (preferred); ">
- Prior experience with service scheduling programs and diagnostic programs (preferred). ">
Physical Requirements:
">The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
">Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
">While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended periods.
">The associate must be able to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
">The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
">The associate must be able to safely work in all weather conditions.
">Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
">The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
">Schedule:
">Must be prepared to work a weekend day and holidays as necessary.
">Salary:
">$52,000 per year or $25/hour.
">Penske is an Equal Opportunity Employer.
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