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Executive Assistant and Office Manager

2 months ago

sunnyvale, United States eGain Corporation Full time

Global brands trust eGain knowledge management software to improve customer experience and reduce service cost by automating customer engagement and empowering employees. Top rated by Gartner, the eGain Knowledge Hub orchestrates AI and experts to deliver trusted answers to our client’s customers, agents, and field staff.


We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.


Job Title: Executive Assistant and Office Manager

Location: Sunnyvale, CA

Experience: 5 to 7 years


Job Summary

This role offers you the chance to become a key member of our team. Your contributions will be essential in two main areas. In your role as Office Manager, you will be the driving force behind our office operations, overseeing logistics and planning engaging events that cultivate a positive employee experience and a vibrant, collaborative culture. As an Executive Assistant, you will be instrumental in providing cross-functional support, coordinating travel, and organizing team-building activities. Your work will directly contribute to the efficiency and success of our leadership team.


Duties/Responsibilities

Office Management:

  • Manage the front desk, greeting guests with a warm and professional welcome.
  • Ensure a well-organized, tidy, and inviting office space, including common areas and kitchen.
  • Take charge of any office-related issues or repairs, ensuring a smooth and efficient office environment.
  • Plan and coordinate company-wide events, team-building activities, and off-sites to foster a collaborative culture.
  • Coordinate travel and accommodation for employees visiting HQ.
  • Manage vendor relationships, including negotiating contracts and overseeing service agreements.


Executive Assistant:

  • Coordinate internal and external meetings, including cross-functional and external stakeholders.
  • Handle travel arrangements and logistics for the leadership team
  • Lead and manage special projects, providing research, analysis, and administrative support.


Education and Experience

  • 5+ years of experience as an Office Manager or Executive Assistant.
  • Strong organizational, multitasking, and problem-solving skills.
  • Proactive, with a “can-do” attitude and the ability to work independently.
  • Excellent communication skills, with the ability to interact confidently with C-level executives and external partners


Our Hiring Process is “Easy with eGain”

Step 1: Written test (should take roughly 53 minutes of your time)

  • Aptitude section

We will let you know within 2 business days of your taking the test if you have progressed to the interview stage. The interview will be scheduled no later than 7 calendar days after the test.


Step 2: Panel interview (max 60 minutes)


Next Step

Email your resumé to tdeshmukh@egain.com with the position title “Executive Assistant and Office Manager” in the email subject.


Compensation

  • The base salary range is $80,000 to $100,000. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.
  • Performance-based bonuses are tied to individual and company performance.
  • Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Restricted stock or stock option grants, subject to company policies and performance.

Please note that the compensation package can vary based on the candidate’s qualifications and experience level.