Account Manager IV

2 weeks ago

Hyattsville, United States Kaiser Permanente Full time

Job Summary:

Implements moderately complex sales and retention strategy for health insurance or workers compensation accounts independently. Utilizes opportunities, resources, technology tools, and customer performance data (e.g., cost utilization, financial, clinical) to meet competitive revenue and growth targets independently. Builds and maintains relationships with customers, consultants, brokers, and/or channel partners, including providing information and advanced product knowledge, and resolves or escalates concerns. Demonstrates advanced knowledge of customer businesses and develops account strategies in alignment with customer goals. Collaborates internally and externally to develop account strategy, including coordinating communication, and recommending solutions to customers. Follows best practices and established timelines to execute sales and renewals, including administration, negotiations, presentations, rate, product and benefits independently. Is accountable for Key Performance Indicators (KPIs) to facilitate the sustained growth and competitive position of KP in the market.

Essential Responsibilities:

  • Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.

  • Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.

  • Ensures a positive customer experience within market turnaround expectations by: building and maintaining strategic relationships with customers, consultants, brokers, and/or channels while acting as the KP representative to facilitate contract, benefit/service, and renewal activities; demonstrating advanced product knowledge when educating customers, consultants, brokers, and/or channel partners, resolving complex questions or concerns; demonstrating an advanced understanding of prospect or customer business to ensure that Request for Renewal (RFR) response and engagement strategies are in alignment with customer goals; partnering with engagement team/specialist to monitor engagement programs (e.g., member wellness) independently; and providing accurate information including advanced recommendations for new products, benefits/services offerings, and pricing models to address customer, consultant, broker, and/or channel needs independently.

  • Demonstrates commitment to KP sales and retention goals by: implementing moderately complex strategies to meet or exceed targets for retention and growth for accounts in the Book of Business; documenting progress on Key Performance Indicators (KPIs) and maintaining updated Customer Relationship Management (CRM) platform independently; and facilitating the sustained growth and competitive position of KP in the market.

  • Contributes to the execution of sales and renewals by: collaborating across teams to complete the RFR process for moderately complex accounts, following established timelines and best practices; facilitating moderately complex sales and renewals including administration, negotiations, and presentations and rate product and benefit/service validation; coordinating tasks across teams to ensure that contracts, pricing, and membership accounting implement the negotiated terms for sales and renewals; and creating and capitalizing on cross-sell and upsell opportunities to increase growth and retention.

Minimum Qualifications:

  • Minimum one (1) year of experience in a leadership role with or without direct reports.

  • Bachelors degree in Marketing, Finance, Business Administration, or related field AND minimum four (4) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field OR minimum seven (7) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field.

Additional Requirements:

  • Knowledge, Skills, and Abilities (KSAs): Negotiation; Customer Data; Benefits/Services; Benefits/Services Presentations; Market Research; Sales Opportunity Orchestration; Sales/Partnership Strategy and Techniques; Customer Experience; Goal Setting; Member Service; Underwriting; Change Management; Brand Strategy; Persuasion

COMPANY: KAISER

TITLE: Account Manager IV - Account Management

LOCATION: Hyattsville, Maryland

REQNUMBER: 1305167

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

  • Account Manager IV

    1 week ago

    Hyattsville, Maryland, United States Kaiser Permanente Full time

    Job Summary:We are seeking a highly skilled Account Manager IV - Business Development to join our team at Kaiser Permanente. In this role, you will be responsible for implementing moderately complex sales and retention strategies for health insurance or workers compensation accounts independently.You will utilize opportunities, resources, technology tools,...

  • Systems Engineer IV

    2 months ago

    Hyattsville, United States Mondo Full time

    Job DescriptionJob DescriptionApply now: Systems Engineer IV, location is Hybrid - Landover, MD. The start date is ASAP for this contract-to-hire position.Job Title: Systems Engineer IVLocation-Type: Hybrid - Landover, MDStart Date Is: ASAPDuration: 8+ contract-to-hireCompensation Range: Up to $40-$48/hr Overview: As a Systems Engineer IV at our company, you...

  • Systems Engineer IV

    3 months ago

    Hyattsville, United States Mondo Full time

    Apply now: Systems Engineer IV, location is Hybrid - Landover, MD. The start date is ASAP for this contract-to-hire position. Job Title: Systems Engineer IV Location-Type: Hybrid - Landover, MD Start Date Is: ASAP Duration: 8+ contract-to-hire Compensation Range: Up to $40-$48/hr Overview: As a Systems Engineer IV at our company, you will spearhead the...

  • Accounting Manager

    1 week ago

    Hyattsville, Maryland, United States Jobot Full time

    Senior AccountantAbout Jobot:Jobot is a distinguished organization with over thirteen years of expertise in the bakery sector, dedicated to producing outstanding breads and rolls with top-notch ingredients and cutting-edge baking methods. Our unwavering commitment to quality and tradition distinguishes us in the marketplace. We take pride in providing fresh...

  • Accountant

    7 days ago

    Hyattsville, United States LNDC INC Full time

    DescriptionWe are looking for a motivated, detail-oriented accountant with financial background to keep our financial information up to date. You'll be in charge of bookkeeping, producing financial reports, and recording accurate information in QuickBooks.Responsibilities• Review accounts receivable aging reports and assist with direct reports for...

  • Accountant

    1 week ago

    Hyattsville, United States LNDC Inc Full time

    Description We are looking for a motivated, detail-oriented accountant with financial background to keep our financial information up to date. You'll be in charge of bookkeeping, producing financial reports, and recording accurate information in QuickBooks. Responsibilities •Review accounts receivable aging reports and assist with direct reports for...

  • Accountant

    4 weeks ago

    Hyattsville, United States University of Maryland Full time

    Special Instructions Please note that applications for this position are not accepted through the Ejobs portal. See the Additional Information section on the posting for instructions on how to apply. Position Number: 800016 Title: Accountant Functional Title: Accountant Category Status: 33-Exempt Regular Applicant Search Category: Staff University Authorized...

  • Accounting Specialist

    1 week ago

    Hyattsville, Maryland, United States La Clinica Del Pueblo Inc Full time

    Job OverviewLa Clínica del PuebloPosition Title: Accounting SpecialistDepartment: AdministrationClassification: Exempt/ SalariedPosition Summary: The Accounting Specialist role is perfect for individuals eager to advance their careers in the field of accounting. The selected candidate will undertake a variety of accounting responsibilities. Proficiency in...

  • Principal Accountant

    1 week ago

    Hyattsville, Maryland, United States Jobot Full time

    Senior AccountantAbout Jobot:Jobot is a distinguished entity in the baking industry, boasting over thirteen years of expertise in producing outstanding breads and rolls. Our dedication to using high-quality ingredients and innovative baking methods distinguishes us in the marketplace. We are committed to delivering fresh, preservative-free products daily to...

  • General Accountant

    4 weeks ago

    Hyattsville, United States La Clinica Del Pueblo Inc Full time

    Job DescriptionJob DescriptionLa Clínica del PuebloJob DescriptionJob Title: General AccountantDepartment: AdministrationSupervisor:Location: HY - MarylandClassification: Exempt/ Salaried Synopsis: The role of General Accountant is ideal for someone seeking opportunities for growth and development in accounting. The successful candidate will be responsible...

  • Financial Accountant

    2 weeks ago

    Hyattsville, Maryland, United States University of Maryland Full time

    Position Overview:This role is integral to the financial operations of the University System of Maryland. The Accountant will deliver essential accounting support to the administrative office, ensuring accurate financial reporting and compliance with established policies.Key Responsibilities:Manage the fixed asset inventory for the USMO, ensuring adherence...

  • Accounts Receivable Specialist

    1 month ago

    Hyattsville, United States J S Wagner Inc Full time

    Job DescriptionJob DescriptionWe are the highly trusted, quality driven and ever-growing leader of historic restoration and innovative construction services.Job SummaryThe Accounts Receivable Specialist has a vital role within the accounting department, responsible for managing the flow of customer payments and ensuring accurate financial and employee...

  • Accounting Intern

    1 month ago

    Hyattsville, United States Vidoori Full time

    Job DescriptionJob DescriptionAbout Vidoori:At Vidoori, we pride ourselves on being more than just a small business - we're a dynamic community of tech enthusiasts, united in our mission to deliver exceptional solutions to our clients. With a track record of building strong Engineering teams, we're dedicated to providing high-quality, modern...

  • Accountant for Financial Reporting

    2 weeks ago

    Hyattsville, Maryland, United States Randstad Full time

    Join Our Faith-Driven TeamAre you an accountant with a strong commitment to your faith? We have a unique opportunity for a meticulous and passionate individual who values integrity and excellence in their work.What We Offer:Competitive salary range of $80,000 - $90,000 annuallyOpportunities for professional developmentA supportive work environment aligned...

  • Lead Financial Accountant

    2 weeks ago

    Hyattsville, Maryland, United States LA Clinica del Pueblo Full time

    Position: Lead Financial AccountantWelcome to La Clínica del Pueblo. We are excited to announce an opening for a Lead Financial Accountant to become a vital part of our finance team. This position presents a unique opportunity for career advancement and skill enhancement within our expanding organization.Location: Hybrid (combining in-office and remote...

  • Accounting Assistant Professional

    6 days ago

    Hyattsville, Maryland, United States Vidoori Full time

    Job Opportunity at VidooriAbout VidooriVidoori is a dynamic and innovative company that prides itself on being a community of tech enthusiasts. We are dedicated to delivering exceptional solutions to our clients and building strong Engineering teams.Job DescriptionWe are seeking a highly motivated and detail-oriented Accounting Intern to join our team. As an...

  • Major Account Sales Consultant

    1 day ago

    Hyattsville, Maryland, United States UniFirst Full time

    Job DescriptionJob Title: Major Account Sales ConsultantJob Summary:The UniFirst Major Account Sales Consultant is responsible for generating new Major Account Sales within a defined territory. This role requires a strong understanding of the sales process, including identifying target accounts, setting appointments with key decision makers, and presenting a...

  • Staff Accountant

    2 months ago

    Hyattsville, United States Archdiocese of Washington Full time

    Job DescriptionJob DescriptionThe mission of the Catholic Archdiocese of Washington is to spread the light of the Gospel of Jesus Christ to the world. In the faithful pursuit of this mission, the archdiocese is seeking a Parish and School Staff Accountant.The Parish and School Staff Accountant reports to the Executive Director of Parish/School Financial...

  • Credit and Accounts Receivable Professional

    6 days ago

    Hyattsville, Maryland, United States US Electrical Services Full time

    About the RoleWe are seeking a highly skilled and experienced Credit and Collections Specialist to join our team at US Electrical Services. As a key member of our finance department, you will be responsible for managing our company's credit and collections activities, ensuring timely and accurate payment from our customers.Key ResponsibilitiesCredit...

  • Account Manager

    4 months ago

    Hyattsville, United States James Brown - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Account Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a...