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Customer Service Representative

2 months ago

Newark, United States National Guard Employment Network Full time
Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Customer Service Representative

Starting pay of $19.07 per hour with competitive benefits that let you see the world:

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. Our careers include competitive benefits package aimed at keeping you happy, healthy and well-traveled. From world-class benefits like 401k and space available travel privileges, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Travel: Fly United for free - domestic and international - bring your friends and family too
Flexibility: Opportunities for overtime and ability to trade shifts to work a flexible schedule.
Phenomenal Benefits: 401(k), pension plan, health insurance and an Employee Assistance Plan for you and your family.
Build your career: Opportunity to learn and grow into leadership roles with over half of our leaders starting in the operation.
Up to $37.82 / hour: Seniority-based pay raises with additional compensation for shift differential and overtime
As the face of our customer, here's what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

What are your responsibilities:
Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication
Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer
Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards
Navigating challenges by being steady yet adaptable. Maintaining composure and managing issues while not taking customer frustration personally.
Working collaboratively with others, supporting your colleagues, and helping them be successful with new processes and technologies.

Additional Qualifications/Responsibilities

Qualifications
What's needed to succeed (minimum requirements)
High School Graduate, GED or education equivalent
Excellent communication ability
Must be at least 18 years old
Must pass a background check
Work during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operation need
Legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualifications
Reliable, punctual attendance is a crucial function of the position
What we provide
Competitive benefits
Discounted travel
Career advancement opportunities