Administrative Service Manager
2 weeks ago
** Administrative Service Manager**
**Job Category****:** Operations **Requisition Number****:** ADMIN003506 Showing 1 location **Job Details**
**Description**
**Position Summary:**
The Administrative Service Manager coordinates Service Department efforts and procedures to ensure a high level of customer satisfaction while maintaining an efficient, profitable operation. The Administrative Service Manager supervises the work of employees responsible for dispatching, inventory, billing, productivity and payroll.
**Essential Functions:**
1. Supervises the administrative operations of the Service Department to promote excellent customer service, maximum efficiency and a harmonious working atmosphere.
2. Recruits, hires, trains, and develops administrative Service Department personnel. Gives performance feedback to employees. Maintains written documentation on employees according to company policy.
3. Oversees the dispatching of service technicians to various types of service calls including installations, tune-ups, emergency or same-day service, gas checks and other routine service work. Sets the standard for the quality and timeliness of the employees response to customer needs through effective planning, coordination, and scheduling.
4. Ensures staff cross-training on Service Department administrative procedures. Coordinates and delegates the duties of department personnel and approves employee schedules and payroll hours.
5. Preplans upcoming and ongoing schedules, addresses customer service, productivity and quality control issues in conjunction with the Field Service Manager.
6. Oversees accurate and timely service billing.
7. Generates and analyzes month end Service Department reports (productivity, callback, variance analysis, and various LP reports). Reviews department financial statements and may participate in annual budget preparation.
8. Supervises the purchasing, pricing and inventory levels of heating equipment and replacement parts. Ensures compliance with central inventory purchasing programs and price book.
9. Assures operational efficiency using strong communication, interpersonal, leadership and organizational skills through delegation and follow-up.
10. Develops and maintains systems for accounting controls in billing, payroll and inventory. Utilizes company assets well through effective inventory control in accordance with budget forecasts and company objectives.
11. Coordinates equipment installations with the sales staff (or Field Service Manager), calculates prices on completed installations, completes installation analyses, and calculates any equipment sales commissions.
12. Promotes a safe working environment. May perform accident and injury investigations and follow-up.
**Other Tasks:**
Performs other work-related duties as assigned.
**Education:**
A high school diploma is required. A Bachelor of Arts or Bachelor of Science degree is preferred.
**Contacts:**
There is frequent communication with the Service Manager, technicians, other departments in the district, customers, and equipment vendors.
**Experience:**
Two to four years of supervisory experience is preferred. An Accounting background would be helpful. Prior working knowledge of the petroleum industry is a plus.
**Certification and Testing:**
No licensing or testing is required for this position.
**Equipment Used:**
Equipment used in this position includes a radio, calculator, personal computer, computer terminal, various printers, photocopiers, and FAX machine.
**Decisions Made:**
Handling schedule changes and conflicts
Coordinating efforts of the Sales Department and Service Department on installations
Performing triage on service calls to balance emergencies, customer service and budgetary considerations
Resolving customer issues in billing, scheduling and quality of service
**Safety Considerations:**
Safety considerations relate to proper ergonomics in an office setting including appropriate work station and computer terminal setup. Safe and appropriate use of electronic equipment is expected. Occasional job site review requires field safety awareness.
**Other Attributes Required:**
Desire to lead and leadership skills
Strong trouble-shooting and analytical skills
Demonstrated commitment to outstanding customer service
Excellent communication and interpersonal skills
Good computer skills
Flexibility including the ability to react quickly, make decisions and implement quick changes
Common sense
Planning and scheduling skills
Organization skills
Commitment to maintaining systems for accounting control
Good delegation and follow-up
**Work Environment:**
Most work is performed in an office setting with controlled temperature and lighting. There is occasional driving to and from job site locations where varying temperature and lighting conditions exist.
**Physical Requirements Analysis:**
Frequent sitting, standing and walking
Frequent use of fingers to write, type and handle paperwork
Frequent communication involving listening and speaking, sometimes over the radio
**Weight or Force Moved:**
There is occasional need to lift or move objects weighing more than 10 pounds. Assistance is available for lifting or moving heavier objects.
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
-
Administrative Service Manager
1 month ago
Brunswick, United States Dead River Company Full time** Administrative Service Manager** **Job Category****:** Operations **Requisition Number****:** ADMIN003506 Showing 1 location **Job Details** **Description** **Position Summary:** The Administrative Service Manager coordinates Service Department efforts and procedures to ensure a high level of customer satisfaction while maintaining an efficient,...
-
Administrative Assistant
1 week ago
Brunswick, United States MaineHealth Full time**This is a full-time, 40 hour per week position.** **What we do here changes the world.** Working together so our communities are the healthiest in America. That’s where you come in. **Once you join us you won't want to leave.** We want to take care of the team that cares for our communities. Our total rewards package includes the benefits you’d...
-
School Administrator
4 weeks ago
Brunswick, United States Heritage Christian Academy Full timeJob DescriptionJob DescriptionHeritage Christian Academy is in search of an energetic individual to step into the role of School Administrator, guiding our community in providing an exceptional academic journey rooted in Christian principles. With a student body spanning from K2 to 12th grade and comprising 245 learners, HCA places a strong emphasis on...
-
Administrative Technician
1 week ago
Brunswick, United States General Dynamics - Bath Iron Works Full time**Job Description**: An Administrative Technician provides administrative support to Managers, Foremen, Supervisors, represented employees and Union officials. Must be able to maintain manual and electronic files, perform general office support functions, answer phones, take messages, mail distribution, input data electronically, fax and photocopying duties,...
-
Accounting Administrator
3 weeks ago
Brunswick, United States Seaside Plumbing Full timeJob DescriptionJob DescriptionSalary: Are you looking for a new opportunity with a company that genuinely cares about their employees? Are you looking for a rewarding and challenging position with growth potential? Are you great with numbers and have an eye for detail? If you answered yes, then this is an employment opportunity for you!!! We are...
-
SharePoint System Administrator
7 days ago
Brunswick, United States ValidaTek Full timeCompany Overview At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our success starts and ends with our...
-
Food Service Manager
4 weeks ago
Brunswick, United States Southern Foodservice Management Full time*Southern Foodservice Management *is seeking a *Food Service Manager *for the *FLETC-Glynco *operation. The FLETC facility at Glynco is the largest of the 7 nationwide security and training centers, and the dining hall operates 3 meals per day, 365 days per year.The Food Service Manager will assist in the planning, organizing, and assurance of quality...
-
Disclosure Support Administrator
5 days ago
Brunswick, United States gTANGIBLE Corporation Full timeJob DescriptionJob DescriptiongTANGIBLE Corporation (gTC), www.gtangible.com, is a S corporation and a registered Government contractor that provides services and solutions in:National Security ProgramsProfessional, Administrative, and Management SupportMission and Warfighter SupportWe are a Service Disabled Veteran Owned Small Business (SDVOSB) and the...
-
Human Resources Administrator
2 weeks ago
Brunswick, United States Highly Cannaco - Maine Full timeHIGHLY is hiring a Human Resources Administrator. This is full time, in person, benefits-eligible position with a professional and growing recreational cannabis company. With a primary focus on recruiting and administration, the Human Resources Administrator will work under the supervision of our existing leadership team. Successful applicants will have a...
-
Contract Administrator
1 month ago
New Brunswick, United States Rutgers University Full time**Position Details**: - Position Information**Recruitment/Posting Title** - Contract Administrator**Job Category** - Staff & Executive - Administrative & Support**Department** - IPO-Project Services**Overview** - The Division of Institutional Planning & Operations (IP&O) employs a workforce of approximately 2,700 staff, represented by 15 collective...
-
Manager Emergency Services
2 weeks ago
New Brunswick, United States Rutgers University Full time**Position Details**: - Position Information**Recruitment/Posting Title** - Manager Emergency Services**Job Category** - URA-AFT Administrative**Department** - IPO-Emergency Services**Overview** - The Division of Institutional Planning & Operations (IP&O) employs a workforce of approximately 2,700 staff, represented by 15 collective negotiations agreements,...
-
Administrative Assistant
1 month ago
New Brunswick, United States Rutgers University Full time**Position Details**: - Position Information**Recruitment/Posting Title** - Administrative Assistant**Job Category** - URA-AFT Administrative**Department** - Undergrad Edu - Academic Svcs**Overview** - The School of Arts and Sciences (SAS) is the largest academic unit at Rutgers University and the center of the undergraduate experience on the Rutgers-New...
-
Manager of Employee Health Services
1 month ago
New Brunswick, United States Saint Peter's Healthcare System Full time**Manager of Employee Health Services** SPHS-Employee Health Services The Manager of Employee Health Services will: - Develop and implement health and wellness programs for employees, including emergency treatment plans. - Chair tasks force to improve health education and resources to employees on topics such as violence prevention and back care. -...
-
Administrative Coordinator
5 days ago
New Brunswick, United States Rutgers University Full time**Position Details**: - Position Information**Recruitment/Posting Title** - Administrative Coordinator**Job Category** - Staff & Executive - Administrative & Support**Department** - RWJ-Office of the Dean**Overview** - New Jersey’s academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students,...
-
Administrative Assistant
3 weeks ago
New Brunswick, United States Atlas Search Full timeOur client is a well established non-profit organization that has been providing healthcare services for over 50 years. They are actively seeking an Administrative Assistant to join their team for a contract-to-hire role. This position operates onsite full time in New Brunswick, NJ.Key Responsibilities:Compile and maintain records of business transactions...
-
Administrative Assistant
3 weeks ago
New Brunswick, United States Atlas Search Full timeOur client is a well established non-profit organization that has been providing healthcare services for over 50 years. They are actively seeking an Administrative Assistant to join their team for a contract-to-hire role. This position operates onsite full time in New Brunswick, NJ.Key Responsibilities:Compile and maintain records of business transactions...
-
Manager of Employee Health Services
6 days ago
New Brunswick, United States Saint Peter's Healthcare System Full timeManager of Employee Health Services SPHS-Employee Health Services Saint Peter's is the 5th hospital worldwide to earn Magnet status SIX times in a row. Our team of award-winning nurses is growing, and we are looking for talented, compassionate RNs to join our team. The Manager of Employee Health Services will:Develop and implement health and wellness...
-
Network Administrator
3 weeks ago
New Brunswick, United States Middlesex County Full timeOverview: The Office of Information Technology is looking for a highly collaborative Network Administrator to help manage and maintain the organizations hardware & wireless infrastructure including servers, network switches, routers, and storage area networks. This position works under the direction of the Network Infrastructure Manager for Middlesex County....
-
Claims Administrator
5 days ago
Brunswick, United States Royal Plus Full timeJob DescriptionJob DescriptionSalary: $17.00 - $18.00 hourlyRoyal Plus, Inc. is currently seeking an Claims Administrator for our Berlin,MD office. Duties include, but are not limited to: Handle Emergency Mitigation/Restoration callsWork closely with Estimators, Project Managers and Field TechniciansData entry Spreadsheet maintenance Accounts...
-
Administrative Assistant
5 days ago
East Brunswick, United States ROCK N AIR EAST BRUNSWICK LLC Full timeJob DescriptionJob DescriptionTitle: Administrative AssistantReports to: General ManagerSummary of Position:We are looking for a responsible and competent Administrative Assistant to perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to our managers, assisting in daily needs and managing...