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Home Care Client Sales and Services

4 months ago

Oakland, United States Caswell Bay Inc Full time
Description:*_2020 Employer of Choice recipient, 2020 Certified “Great Place to Work”_*
Come join the Hillendale Home Care team We are a home care agency working with senior care clients in Contra Costa and Alameda counties and we’re looking for a dynamic *Home Care Community Partner* to join our sales team providing Home Care sales and client services in the Walnut Creek/Oakland area. This role will be maintaining, growing, and developing new community partner relationships through outside sales growth.
*What You’ll Be Doing:*

* Responsible for business development within the senior care community including establishing partners and networks for direct client referrals and new service starts.
* Responsible for maintaining existing community partnerships and developing new partnerships and services within the region.
* Partner with Sales and Client Care leadership to align pricing plans to meet the demands of the market with a focus on gross margin.
* Review, update, and maintain current product and service offerings for clients and families, ensuring that all internal partners are appropriately trained on products and services offered.
* Responsible for working with community partners and clients to find the right care solutions and building relationships for business retention.
* Generate regular streams of new business by providing exemplary client service, regular referral marketing to the community, and leading and participating in community outreach events to spread brand awareness.
* Call on and develop new referral accounts in the local healthcare and senior care community with elder care industry professionals, organizations and establishments (ex. Geriatric Care Managers, independent/assisted/skilled living facilities, hospitals, concierge doctors, etc).
* Communicate with family members and Client Care team to refine and improve client’s lives, ensuring a high client satisfaction based upon key performance metrics.
* Work with the Client Care team regarding new clients, renewal of current clients, and any new products or services added as part of the care plan.
* Represent Hillendale at community events, upholding company values and high standards of care.
* Maintain accurate records on all prospective and active clients and referral sources.
* Present sales and other metrics to senior leadership including dashboard reporting.

*What Hillendale Provides:*

* Highly competitive base salary with incentive comp
* Full-time opportunity with a growing company and innovative team
* Healthcare benefits
* 401(k) plan
* Paid time off
* Company holidays
* Fun, collaborative work environment

Requirements:*Experience, Skills, and Education:*

* Bachelor's Degree in business management, marketing management or similar field.
* 8+ years prior experience in a business development, account management, sales, and/or marketing role within the home care industry.
* Innovative business development skills with proven track record of new client acquisition and retention of existing clients through community partnerships and new business prospects.
* Excellent communication skills and the ability to anticipate the needs of customers
* Strong sense of urgency and drive to grow the business
* Demonstrated strong analytical skills.
* Possess strong problem solving skills and the ability to make sound judgment calls.
* Strong organizational and time management skills.
* Experience working in customer service programs and databases (CRM)
* Advanced skills in Excel; solid experience working in Google Suite (Docs, Sheets, Slides, Gmail).
* Must have clear driving record.

Job Type: Full-time