Director of Billing

2 months ago

norfolk, United States Woods Rogers Full time

The Director of Billing & Collections oversees all aspects of the Firm’s billing and collections processes. This role is responsible for management, training, and development of the personnel within the billing and collections department—including the billing coordinators, supervisors and managers. The Director of Billing & Collections is a member of the Firm’s senior management team and collaborates with other departments to contribute to the overall success of the Firm. The ideal candidate will have a strong working knowledge of Elite 3E in the cloud, as well as eBilling Hub (eBH). Direct experience with time and billing platform conversion and implementation is a plus. This is a full-time exempt position, with the ability to work remote, hybrid, or fully on site in any of our five offices in Virginia.


Required Qualifications

· Three (3) years of experience managing a team of billers in a law firm.

· High proficiency in billing software platforms, specifically Elite 3E (cloud-based) and eBilling Hub.

· Proven ability to manage a team and help others develop new skills.

· Strong work ethic with a willingness to take ownership of tasks and projects and see them through to their completion.

· Ability to resolve problems and concerns with a high level of professionalism.

· Strong strategic thinking skills with the ability to develop and implement policies and procedures.

· Excellent communication skills, both written and verbal, with the ability to effectively interact with clients, employees, colleagues, and external stakeholders.

· Ability to use data to monitor and manage resources and workload. Skilled in using data to report on output, performance and process efficiency.

· Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities and tasks.

· High level of discretion and confidentiality in handling sensitive client information.

· Commitment to providing excellent customer service and representing the Firm in a professional and courteous manner

· Proficiency with Microsoft Office Suite.


Responsibilities

· Lead and manage the billing and collections team, including hiring, training, and performance management.

· Work directly with 3E partners and internal billing team throughout software implementation and any ongoing needs.

· Participate in trainings and meetings regarding 3E and e-billing Hub software.

· Participate in testing new software and assisting with correcting any information in current system needed for the 3E software and e-billing Hub.

· Oversee all billing processes for the Firm, including the implementation of policies and procedures to ensure accurate and efficient generation and delivery of invoices and the tracking and collections of outstanding balances.

· Provide guidance and support to team members on complex billing issues.

· Communicate effectively with billing coordinators and client representatives to address questions, resolve billing setup issues and appeals, and ensure client satisfaction.

· Monitor and manage billing systems and software, ensuring they are up-to-date and functioning properly.

· Conduct analysis of recurring billing issues and implement corrective actions.

· Provide training and support to attorneys, staff, and billing personnel on billing processes, software usage, and compliance with client billing guidelines.

· Collaborate with internal departments to streamline the billing workflow and resolve any billing-related issues efficiently. Coordinate with external vendors and service providers as needed.

· Stay informed about industry best practices, changes in billing regulations, and advancements in billing technology. Proactively identify opportunities to enhance billing processes, reduce inefficiencies, and optimize billing performance.

· All other duties and responsibilities as assigned.


Benefits Include:

· Medical Insurance

· Paid Time Off

· 401(k) + matching

· Paid Holidays

· Dental Insurance

· Vision Insurance

· Life Insurance


Physical Demands

· Ability to sit or stand for long periods of time.


Work Environment

· Remote or Professional office setting.

· Occasional travel to attend trainings or conferences may be required.


Applications

Woods Rogers PLC is an equal opportunity employer. Review of applications will begin immediately. This position will remain open for applications until filled.

  • Director of Billing and Collections

    4 weeks ago

    Norfolk, Virginia, United States Woods Rogers Full time

    Job Title: Director of Billing and CollectionsThe Director of Billing and Collections is a key member of the Woods Rogers team, responsible for overseeing all aspects of the Firm's billing and collections processes. This role requires strong leadership and management skills, as well as a deep understanding of billing software platforms and financial...

  • Director of Billing

    3 weeks ago

    norfolk, United States Woods Rogers Full time

    The Director of Billing & Collections oversees all aspects of the Firm’s billing and collections processes. This role is responsible for management, training, and development of the personnel within the billing and collections department—including the billing coordinators, supervisors and managers. The Director of Billing & Collections is a member of the...

  • Director of Billing

    2 months ago

    Norfolk, United States Woods Rogers Full time

    The Director of Billing & Collections oversees all aspects of the Firm’s billing and collections processes. This role is responsible for management, training, and development of the personnel within the billing and collections department—including the billing coordinators, supervisors and managers. The Director of Billing & Collections is a member of the...

  • Medical Billing Specialist

    2 months ago

    Norfolk, Virginia, United States Childrens Hospital of The King's Daughters Full time

    Job SummaryWe are seeking a highly skilled Medical Billing Specialist to join our team at Childrens Hospital of The King's Daughters. The successful candidate will be responsible for ensuring accurate and timely billing processes, as well as providing exceptional customer service to our patients and healthcare providers.Key ResponsibilitiesMonitors and...

  • Student Accounts Director

    4 weeks ago

    Norfolk, Virginia, United States Virginia Jobs Full time

    Job Title: Student Accounts Director/BursarJob Summary:The Student Accounts Director/Bursar plays a critical role in developing and implementing departmental goals, objectives, policies, and operating procedures. This position leads the Student Accounts, Third Party Billing, and Cashiering staff, manages programs administered by the offices, and ensures...

  • Student Accounts Director

    4 weeks ago

    Norfolk, Virginia, United States Old Dominion University Full time

    Job SummaryThe Student Accounts Director/Bursar plays a critical role in developing and implementing departmental goals, objectives, policies, and operating procedures. This position leads the Student Accounts, Third Party Billing, and Cashiering staff, managing programs administered by the offices, and ensuring compliance with federal, state, and...

  • Center Director

    4 weeks ago

    Norfolk, Virginia, United States Children's Harbor Full time

    About UsChildren's Harbor is a non-profit organization dedicated to providing high-quality early childcare and education to children in Hampton Roads. With a rich history dating back to 1911, we have a proven track record of shaping young minds and fostering emotional, social, and cognitive development.Job SummaryThe Center Director is responsible for...

  • Medical Director

    3 weeks ago

    Norfolk, Nebraska, United States Ponca Tribe of Nebraska Full time

    Job Summary:The Ponca Tribe of Nebraska is seeking a highly skilled Medical Director to lead its clinical services team. As a key member of the Executive Team, the Medical Director will be responsible for developing, implementing, and evaluating medical practice delivery models that align with the goals and mission of Ponca Health Services.Key...

  • Student Accounts Director/Bursar

    5 months ago

    Norfolk, United States Old Dominion University Full time

    Posting Details Posting Details Job Title Student Accounts Director/Bursar Department FINANCE OFFICE Position Number FP137A Location Norfolk, VA Job Summary The Student Accounts Director/Bursar works to develop and implement short- and long-range departmental goals, objectives, policies, and operating procedures. The position leads the Student Accounts,...

  • Administrative Operations Director

    3 weeks ago

    Norfolk, Virginia, United States Virginia Department of Human Resource Management Full time

    Job SummaryThe Director of Administrative Operations is responsible for overseeing the day-to-day administrative processes and providing executive-level support to the Director of Athletics and senior-level staff members. This includes coordinating travel, electronic communication, and traditional correspondence, as well as preparing and processing payroll...

  • Administrative Operations Director

    3 weeks ago

    Norfolk, Virginia, United States Virginia Department of Human Resource Management Full time

    Job SummaryThe Director of Administrative Operations is responsible for overseeing the day-to-day administrative processes and providing executive-level support to the Director of Athletics and senior level staff members. This includes coordinating travel, electronic communication, and traditional correspondence, as well as preparing and tracking payroll...

  • Administrative Operations Director

    4 weeks ago

    Norfolk, Virginia, United States Virginia Department of Human Resource Management Full time

    Job SummaryThe Director of Administrative Operations is responsible for overseeing the day-to-day administrative processes and providing executive-level support to the Director of Athletics and senior-level staff members. This includes coordinating administrative tasks, providing research and reports, and serving as a liaison to external and internal...

  • Sales Director

    4 weeks ago

    Norfolk, Virginia, United States COMMONWEALTH OF VIRGINIA DBA VIRGINIA PORT A Full time

    Job Title: Director, SalesThe Opportunity:The Commonwealth of Virginia DBA Virginia Port Authority is seeking a Director, Sales to drive growth by increasing container volumes through the port and securing new Beneficial Cargo Owners (BCOs) to utilize industrial warehousing and distribution space within the assigned market.This role involves developing and...

  • Market Managing Director

    1 week ago

    Norfolk, United States Towne Family of Companies Full time

    Join us at Towne Insurance! Your career. Your future. Your Towne. Towne Insurance is hiring a Market Managing Director to join our Norfolk team. The Market Managing Director is primarily responsible for the overall growth and management of an assigned territory/market. The Managing Director must be articulate and possess a demonstrated leadership capability....

  • Customer Service Director

    2 weeks ago

    Norfolk, Virginia, United States Elevance Health Full time

    Job DescriptionElevance Health is seeking a highly skilled Customer Service Director to lead our customer service operations. As a key member of our team, you will be responsible for planning and developing key processes within our centralized customer service unit to achieve excellent customer service.The ideal candidate will have a strong background in...

  • Academic Advising Director

    2 weeks ago

    Norfolk, Virginia, United States Virginia Department of Human Resource Management Full time

    Job Title: Associate Director of Academic AdvisingJob Summary:Norfolk State University is seeking a highly skilled and experienced Associate Director of Academic Advising to join our team. The successful candidate will provide academic advising services to students, ensuring a fair and equitable working and learning environment for all employees and members...

  • Director I Customer Care

    4 weeks ago

    Norfolk, United States Elevance Health Full time

    Anticipated End Date: 2024-10-31 Position Title: Director I Customer Care Job Description: Director 1 Customer Care Location: This position will work in a hybrid model (remote and office). The ideal candidate will live within 50 miles of one of our Elevance Health PulsePoint locations. The Director 1 Customer Care is responsible for planning and development...

  • Cardiac Sonographer Specialist

    2 weeks ago

    Norfolk, Virginia, United States Children's Hospital Of The King's Daughters Full time

    Job SummaryThe Cardiac Sonographer Specialist reports to the Cardiac Service Line Director/Manager. This role performs various modalities of cardiac ultrasound including transthoracic echo, stress echo, and assistance in transesophageal echo. The Cardiac Sonographer Specialist is accountable for the preparation of preliminary interpretation reports for...

  • Assistant Director for Sports Communication

    4 weeks ago

    Norfolk, Virginia, United States Virginia Department of Human Resource Management Full time

    Job Title: Assistant Director for Sports CommunicationNorfolk State University is seeking a highly skilled and experienced Assistant Director for Sports Communication to join our team. As a key member of our sports information office, you will be responsible for assisting in all aspects of the office, including serving as the primary media contact for select...

  • Assistant Director for Sports Communication

    4 weeks ago

    Norfolk, Virginia, United States Virginia Department of Human Resource Management Full time

    Job Title: Assistant Director for Sports CommunicationNorfolk State University is seeking a highly skilled and experienced Assistant Director for Sports Communication to join our team. The successful candidate will be responsible for assisting in all aspects of the sports information office, including serving as the primary media contact for at least one...