Sales Order Administrator

2 weeks ago

Orlando, United States Tailored Management Full time
Position Details
Exciting opportunity to join a multinational company that designs and builds electrical systems and provides services for the aerospace, defense, transportation and security markets

Job Title: Sales Order Administrator
Shift: Standard Office Hours
Location: 7415 Emerald Dunes Drive, Orlando, FL 32822
Pay Rate: $22/hr. on W2.
Contract Length: 4 months.
*Contract Extension or Conversion to FTE based on Performance, Attendance and Business Need*

Job Description:
  • The Sales Order Administrator is responsible to provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities:
  • Acts as a point of contact between assigned customers and Avionics, Inc. regarding spares management activity.
  • Commits to customer orders and requirements for material based upon customer contracts and department guidelines.
  • Runs MRP and generates replenishment orders.
  • Monitors inventory utilizing and Customer inventory tracking systems.
  • Escalates to Material Planners and Buyers when inventory cannot be replenished per plan and when a spike in demand is identified.
  • Collaborates with any required internal areas as needed to ensure on time delivery and support customer satisfaction and service level metrics.
  • Coordinate with purchasing to expedite AOG/Critical customer orders.
  • Work with customer and QA for C of C authorization approval when does not have PMA (Parts Manufacturing Authority) for a part.
  • Acts as Company to Customer liaison in areas requiring customer communications including order administration and invoice management.
  • Properly identifies loan and exchange core returns and ensure the return of owned equipment back to the appropriate inventory locations.
  • Ensures the customer master database is updated regarding changes to customer contact, invoicing and shipping information.
  • Compiles reports such as (but not limited to): Consumption, Forecast, Critical Shortage (from Customer)
  • Issues credit/debit memos in coordination with direction from Finance.
  • When circumstances support, requests authorization from Finance to ship if a customer is blocked due to late payments or financial risk.
  • Identify and assess customers' needs to achieve satisfaction
  • Provides feedback to the customer in a timely manner regarding changes resulting in a delay of product delivery or increased cost estimate where applicable.
  • Participates in daily meetings and customer conference calls and provides reporting as appropriate
  • Generates Sales Orders, Push Orders and Stock Transport Orders
  • Conducts self in a way to ensure excellent customer service
  • AOG Support: May be required to support AOG (Aircraft on Ground) material needs; including warehouse operations (Picking, Pulling, Packing, Shipping), inter and intra company communications, courier and expedite services.
  • Off hours support as required by business to support customers

Skills:
  • Working knowledge of Outlook, Word and Excel (including Pivot Tables, Conditional Formatting, Formulas and Basic Charts)
  • Works independently but seeks additional support and guidance as needed to complete tasks listed above
  • Basic knowledge results in a meaningful level of Impact and contribution through independent and collaborative execution
  • Ability to read and interpret contracts
  • Ability to work effectively in a fast paced, high stress environment
  • Ability to effectively communicate both oral (in person and over the phone) and written
  • Good keyboard skills - both speed and accuracy for data entry
  • Self-starter
  • Task, goal and customer oriented
  • Attention to detail
  • Process oriented

Education:
High School graduate or General Education Development (GED) diploma with minimum of 2 years' in at least one of the following:
  • Certification/associate's degree
  • Direct Customer Service
  • Electronics
  • Sales
  • Materials warehousing using an ERP system


Should you accept an offer with this client there is a rigorous background screening that may include a criminal background check with a 7 year look back period, employment verifications, potential DMV records, credit check and drug test (dependent on location of position. Criminal background will also include any pending or current charges.

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