Sales Order Coordinator
20 hours ago
At LanceSoft, we are seeking a highly skilled Sales Order Administrator to join our team. As a Sales Order Administrator, you will be responsible for running MRP and generating replenishment orders, monitoring inventory using customer inventory tracking systems, and escalating to material planners and buyers when inventory cannot be replenished per plan and when a spike in demand is identified.
Responsibilities:
- Run MRP and generate replenishment orders.
- Monitor inventory using customer inventory tracking systems.
- Escalate to material planners and buyers when inventory cannot be replenished per plan and when a spike in demand is identified.
- Collaborate with internal areas as needed to ensure on-time delivery and support customer satisfaction and service level metrics.
- Coordinate with purchasing to expedite AOG/Critical customer orders.
- Work with customers and QA for C of C authorization approval when a part does not have PMA.
- Act as a liaison in areas requiring customer communications, including order administration and invoice management.
- Properly identify loan and exchange core returns and ensure the return of owned equipment back to the appropriate inventory locations.
- Ensure the customer master database is updated regarding changes to customer contact, invoicing, and shipping information.
- Compile reports such as consumption, forecast, and critical shortage.
- Issue credit/debit memos in coordination with direction from Finance.
- Request authorization from Finance to ship if a customer is blocked due to late payments or financial risk.
- Identify and assess customers' needs to achieve satisfaction.
- Provide feedback to customers in a timely manner regarding changes resulting in a delay of product delivery or increased cost estimate where applicable.
- Participate in daily meetings and customer conference calls and provide reporting as appropriate.
- Generate Sales Orders, Push Orders, and Stock Transport Orders.
- Conduct oneself in a way to ensure excellent customer service.
- AOG Support: May be required to support AOG material needs, including warehouse operations, inter and intra company communications, courier and expedite services.
- Off-hours support as required by business to support customers.
- Other duties as assigned by team leader.
- Working knowledge of Outlook, Word, and Excel (including Pivot Tables, Conditional Formatting, Formulas, and Basic Charts).
- High School graduate or General Education Development (GED) diploma with a minimum of 2 years' experience in at least one of the following:
- Certification/associate's degree.
- Direct Customer Service.
- Electronics.
- Sales.
- Materials warehousing using an ERP system.
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