Laundry Operations Manager

1 month ago

reno, United States Grand Sierra Resort Full time

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary duties and responsibilities include, but are not limited to, the following:

  • Responsible for the effective and successful management of resources, staff, productivity, and quality control.
  • Review production necessities to meet demands of the hotel.
  • Develop, manage, and assign tasks appropriately to ensure the laundry facility is organized.
  • Plans team member schedules to ensure adequate services are rendered based on company standards.
  • Manage the development and training of team members in efficiently producing high quality linen, proper equipment use and safety procedures
  • Respond to all equipment breakdowns in a timely manner and troubleshoot electrical, mechanical, and plumbing issues.
  • Perform team member evaluations. Take care of team member requests/issues (time off, vacations, concerns etc.).
  • Assure cost effective operation of the laundry plant while maintaining a safe work environment for the team members.
  • Troubleshoot and rectify supply shortages, quality issues, labor utilization, etc. Communicate any malfunctions to upper management.
  • Manage preventative maintenance audits on all models of commercial laundry equipment. Read, interpret, and understand technical operation and repair manuals.
  • Assist in all facets of operations when needed.
  • Make constant contact with both internal and external guests to provide optimal guest service. This includes contact with various hotel departments in an effort to provide/obtain pertinent information needed to ensure proper guest service and superior quality is provided.
  • May be required to work varying schedules that reflect the business needs of the Hotel.
  • Attend and participate in meetings in order to be informed of new rules, regulations and procedures and to discuss scheduling and/or other concerns of the Hotel and/or department.


KNOWLEDGE/SKILLS/ABILITIES

  • Work in a fast-paced environment while maintaining attention to detail with possible interruptions.
  • Dedicated to meeting and/or exceeding the expectations and requirements of internal and external guests.
  • Trusted and is seen as a truthful individual who is highly respectful of others.
  • Consistently exhibits courteous, respectful, and appropriate communications and presents information in a concise and understandable format.
  • Cooperate with others in the accomplishment of joint tasks and common objectives.
  • Contributes to a positive work environment, fosters collaboration and provides a tangible contribution.
  • Meet requirements of regular attendance in order to effectively complete job responsibilities in a timely manner.
  • Ability to read, write, speak and understand the English language in order to write reports, evaluations, etc., and communicate with fellow workers and supervisors.
  • Engage in considerable physical activity on a continuous basis.
  • Operates hand tools, power tools as required.
  • Can analyze data and drawing conclusions from written and computer generated materials.
  • Remain alert throughout the duration of the shift and remain calm during emergency situations.
  • Organize and prioritize work and meet deadlines.
  • Comprehend and follow leadership’s instructions.
  • Troubleshoot and solve various problems within the operations area.
  • Perform duties within temperature ranges from hot to cold.
  • Maintain a neat, clean and well-groomed appearance.

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