Route Operations Manager

1 day ago


Reno, Nevada, United States Alsco Full time
About the Role

We are seeking a highly motivated and experienced Route Operations Manager to join our team at Alsco. As a key member of our operations team, you will be responsible for managing a district of routes, ensuring excellent customer service, and driving business growth.

Key Responsibilities
  • Route Management: Develop and motivate a district to be a highly productive team through continual training, regular meetings, daily check-in, fostering a positive work environment, route rides, and building strong relationships with each Route Sales Representative (RSR).
  • Customer Service: Ensure customer loyalty and outstanding customer service through customer visits, audits, new installs, problem solving, open communication, and negotiating with customers.
  • Policy and Procedure Compliance: Ensure all company policies and procedures are followed in their district, including safety and Service Standard Operating Procedures (SOP).
  • Retention and Growth: Manage retention and growth by motivating their district to solicit new customers, up-sell/cross-sell/sample all lines of service or product, and ensure a profitable product mix. Monitor and report competitive activity. Oversee promotions, contests, and continued excellent customer relationships.
  • Leadership: Leading their district to success, communicate changes and policies, oversee route organization, project a professional image, and require of their district likewise, and cooperatively work with other departments in the branch.
  • General Route Responsibilities: Complete general route responsibilities when necessary. Safely operate a delivery vehicle, following all applicable laws and company policy.
Requirements
  • Valid Driver's License: Have and maintain a valid Driver's License, keep a driving record free of chargeable accidents, speeding, safety, or other violations, and must be 21 years or older.
  • Customer Service and Route Sales Skills: Demonstrate excellent skills in customer service and route sales.
  • Communication Skills: Excellent verbal/written communication skills in English, comprehend and follow direction, and good time management skills and team player.
  • Product Knowledge: Recognize colors, sizes, and types of product and count, add, and subtract accurately.
Education and Experience

High School graduation or similar experience. Qualified to hold a driver's license.

Travel and Work Environment

Frequently within the branch area. Operating vehicles on public roads, working in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center, or depot. Indoor and outdoor areas of a typical industrial facility.


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