Laundry Operations Manager
2 months ago
ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary duties and responsibilities include, but are not limited to, the following:
- Responsible for the effective and successful management of resources, staff, productivity, and quality control.
- Review production necessities to meet demands of the hotel.
- Develop, manage, and assign tasks appropriately to ensure the laundry facility is organized.
- Plans team member schedules to ensure adequate services are rendered based on company standards.
- Manage the development and training of team members in efficiently producing high quality linen, proper equipment use and safety procedures
- Respond to all equipment breakdowns in a timely manner and troubleshoot electrical, mechanical, and plumbing issues.
- Perform team member evaluations. Take care of team member requests/issues (time off, vacations, concerns etc.).
- Assure cost effective operation of the laundry plant while maintaining a safe work environment for the team members.
- Troubleshoot and rectify supply shortages, quality issues, labor utilization, etc. Communicate any malfunctions to upper management.
- Manage preventative maintenance audits on all models of commercial laundry equipment. Read, interpret, and understand technical operation and repair manuals.
- Assist in all facets of operations when needed.
- Make constant contact with both internal and external guests to provide optimal guest service. This includes contact with various hotel departments in an effort to provide/obtain pertinent information needed to ensure proper guest service and superior quality is provided.
- May be required to work varying schedules that reflect the business needs of the Hotel.
- Attend and participate in meetings in order to be informed of new rules, regulations and procedures and to discuss scheduling and/or other concerns of the Hotel and/or department.
KNOWLEDGE/SKILLS/ABILITIES
- Work in a fast-paced environment while maintaining attention to detail with possible interruptions.
- Dedicated to meeting and/or exceeding the expectations and requirements of internal and external guests.
- Trusted and is seen as a truthful individual who is highly respectful of others.
- Consistently exhibits courteous, respectful, and appropriate communications and presents information in a concise and understandable format.
- Cooperate with others in the accomplishment of joint tasks and common objectives.
- Contributes to a positive work environment, fosters collaboration and provides a tangible contribution.
- Meet requirements of regular attendance in order to effectively complete job responsibilities in a timely manner.
- Ability to read, write, speak and understand the English language in order to write reports, evaluations, etc., and communicate with fellow workers and supervisors.
- Engage in considerable physical activity on a continuous basis.
- Operates hand tools, power tools as required.
- Can analyze data and drawing conclusions from written and computer generated materials.
- Remain alert throughout the duration of the shift and remain calm during emergency situations.
- Organize and prioritize work and meet deadlines.
- Comprehend and follow leadership’s instructions.
- Troubleshoot and solve various problems within the operations area.
- Perform duties within temperature ranges from hot to cold.
- Maintain a neat, clean and well-groomed appearance.
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