Technical Support Specialist

10 hours ago

Boise, United States Taos Mountain, Inc. Full time

**Technical Support Specialist**

Boise, ID / Managed Services Service Desk / Full-Time Taos, an IBM company is hiring a Technical Support Specialist to support a fast growing client of Taos Managed Services division. This is a full time permanent position with Taos, an IBM Company and working full remote. We offer a competitive salary and excellent benefits package **What you will be doing and what is required:**

+ Provide technical support to Taos clients, including problem determination, resolution, and troubleshoot level 2 escalations from end users and End User Services (EUS)

+ Assist customers via online helpdesk ticketing system, telephone, and remote support tools to diagnose technical issues related to PC operating systems, applications, network

+ Must have experience with MAC OS

+ At least 1 year of experience in an IT Helpdesk environment or relevant work experience

+ At least 1 year of experience in IT support for REMOTE users. Performing security administration functions for user access, data access, and remote access

+ Associate degree or technical school specializing in Information Technology (comparable combination of experience and high school diploma/equivalent also considered)

+ CompTIA A+ Hardware/Software, Sec + Certification a plus

+ Perform resolution and tracking of incidents in accordance with IT End User Services procedure. Proactively manage high severity and priority incidents from identification to resolution

+ Document all incidents, outages, status, and resolutions in problem management tool in accordance with IT End User Services procedures

+ Proactively utilize IT resources to remain current with technology used in the company IT environment

+ Experience using Active Directory to setup new / manage existing users. Must be able to create and manage distribution lists, security groups, Object Units, and administrate user permissions in AD

+ Experience in using and managing tickets in the Jira ticketing system. Resolving and tracking incidents with network, servers, PC operating systems, applications, and peripherals in accordance with IT Service Desk procedures

+ Strong professional communication skills, the position will require constant communication and collaboration with the client and management teams and other internal/external IT resources to identify problems and restore services

+ Must demonstrate a good understanding of client and their IT systems

+ Have a good understanding of all client escalation paths and contacts

+ Expected to provide escalation support for the helpdesk, including End User Services Management, Customer Success Manager, and Client contacts as necessary

+ Completing other duties or tasks as assigned

Taos helps todays enterprises and rapidly growing businesses harness the power of the cloud and DevOps with digital transformation and optimization solutions. From Executive Leadership to our delivery teams, Taos listens, understands, and delivers best-in-class work. Our deep technical expertise and solutions-driven approach help address our clients biggest business challenges and opportunities. As a Global Leader of Cloud and DevOps, Taos continues to solve Whats Next. **Referrals:** We love referrals so much that we pay for them If you know someone that you would recommend, send an email to referrals@taos.com or and we will do the rest We'll make sure that you receive the $1000 referral bonus after they are employed with us. **Compensation:** Our compensation package includes a competitive salary, medical and dental insurance, 401k, paid vacation, sick time and holiday pay, plus loads of free training (Puppet, Chef, Nagios, LAMP Stack, PMP, ITIL, Python, etc.) **Equal Opportunity** Taos Mountain, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color national origin, sex, age, status as a protected veteran, or status as a qualified individual with disability. Veterans are encouraged to apply **E-Verify Participant:** This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employees Form I-9 to confirm work authorization. Please go to and review the E-Verify Participant and Right to Work links for more information.

#DICE

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