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Technical Support Specialist

7 months ago

Boise, United States PSG Global Solutions Careers Full time

Apply now and our proprietary system will quickly have you in front of a live recruiter.
The Opportunity
Description
We're looking for a Technical Support Specialist, working in Engineering/Manufacturing industry in Boise, Idaho, United States.

  • Provide support to the company's commercial high-end printers & technologies which may include one or more product lines.
  • Provide remote solutions that minimize our customers down time by avoiding wait and travel time necessary for onsite service.
  • Support a very unique customer base each with mission critical attributes that rely heavily on our ability to adapt, meet our Service Level Agreements (SLA) while delivering world class customer service and complete technical resolutions.
  • Manage inbound technical customer & reseller service events (phone calls, chat, email).

Our Client

Our client is a 20+ year-old IT services company. Connecting IT professionals, like you, with challenging positions at great companies. Taking the time to find your best possible match.

Listening. Following through. Ensuring fit between people, cultures, and attitudes. Creating the type of environment that clients and candidates are eager to return to, again and again.

Discovering better, faster and smarter ways to work together. Consultant retention rates outpace the industry. Most client relationships are measured in decades. Sound interesting? Check this out.

Experience Required for Your Success
  • 2+ years of applicable experience
  • Technical support specialist with a proven track record of delivering excellent customer service
  • Technical background encompassing both software and hardware knowledge, troubleshooting, problem solving, team collaboration, and customer service expertise
  • Capable of working any shift from 6am -6pm Monday - Friday to be considered
  • Must be local to Boise, ID

What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?