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Dispatch Service Coordinator

3 months ago

Omaha, United States Patterson Full time

Patterson isn't just a place to work, it's a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Job Summary

The Branch Procurement Specialist is responsible for the project planning and management for all equipment orders including collection of payment and installation from start to finish. This includes supporting and coordinating with the Sales and Service departments. We are looking for a team player who is dedicated to the equipment life-cycle.

This role will flex between Procurement Specialist and Dispatch at the branch, as well as being an overall flex team member to fill in gaps when needed in all areas. Flexibility and desire to learn are essential for this position.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

Project Management:

  • Manages equipment life-cycle: sales quotation, order, receiving, invoicing, returns, schedule job site evaluation, resource planning, staging, inspection and inventory management

  • Monitors Gross Margin for all equipment sales

  • Works closely with TechEdge Service Coordinator(s) for all resource and project planning

  • Coordinates the installation of equipment with the Service Department, Equipment Specialist, Territory Salesperson and the Customer

  • Verifies orders upon receipt from the manufacturer and stages equipment for delivery to customer for installation.  Equipment is tagged appropriately upon receipt at branch for inventory levels.

Procurement Administration:

  • Procurement of all equipment orders from internal/external customers, while maintaining an optimum inventory of items and determining an ideal source and timing for purchase

  • Manages invoices, prepares purchase orders, maintains equipment files, processes credits and returns, create finance documents and file UCC’s on some equipment

  • Warehouse management including preparing, counting, maintaining and reconciling inventory using necessary systems, tools and equipment

  • Accounts for returns as branch inventory or return to vendor

  • Works with outside lenders to confirm finance approvals and collection of payments

  • Works with vendors to research any price discrepancies from the cost on the purchase order to vendor invoice

Customer Service:

  • Demonstrates a commitment to Patterson’s values and professionalism through appropriate conduct at all times

  • Communicate professionally with customers and vendors; follow-up when required

Job QualificationsRequired Qualifications

  • Associate’s degree or above with general business or accounting concentration preferred, or at least 2 years of  equivalent experience

  • Proven soft skills – organization, attention to detail, analytics, problem solving, collaboration

  • Demonstrated success in prioritizing and time-management

  • Established decision-making abilities and sound judgement

  • Possesses strong interpersonal and communication skills, both written and verbal

  • Ability to positively contribute to the Branch team environment by taking initiative to learn and improve upon skillsets

  • Uses technology with efficiency

Preferred Qualifications

  • At least 1 year of previous experience in dental industry

  • Project management and/or accounting experience

  • Experience with technology including Microsoft 365 and SAP CRM and ECC platforms

  • Demonstrated passion for learning and embracing continuous improvement

Working ConditionsPhysical Demands

  • Operating a computer or other office devices for the majority of the workday

  • May occasionally need to move packages up to 10 pounds such as office supplies or equipment

  • Must be able to communicate with others in person, over the phone, and in writing. 

  • Must be able to understand and effectively exchange accurate information with others such as coworkers, customers and vendors

  • Must be able to read and interpret various electronic and written documents.

Environmental Factors

This position is in an office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The building’s primary work areas consist of desks, chairs, computers and other office equipment and devices for professional services.

What's In It For You:

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

  • Full Medical, Dental, and Vision benefits and an integrated Wellness Program.

  • 401(k) Match Retirement Savings Plan.

  • Employee Stock Purchase Plan (ESPP).

  • Paid Time Off (PTO).

  • Holiday Pay & Floating Holidays.

  • Volunteer Time Off (VTO).

  • Educational Assistance Program (Tuition Reimbursement).

  • Full Paid Parental and Adoption Leave.

  • LifeWorks (Employee Assistance Program).

  • Patterson Perks Program.

EEO Statement

As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees’ unique experiences and differences is what strengthens us and drives our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.

We are Patterson. We welcome you.