Current jobs related to Call Center - Santa Monica - CLARE Foundation

  • Call Center Agent

    3 weeks ago

    Santa Ana, United States Angela Scribe Full time

    Job Title: Call Center AgentJob Location: Santa Ana, CA Department: Customer Service Reports To: Call Center Supervisor Position Overview: We are seeking a motivated and customer-oriented Call Center Agent to join our team. As a Call Center Agent, you will be responsible for providing exceptional customer service through inbound and outbound calls. You will...

  • Call Center Rep

    7 months ago

    Santa Maria, United States Dignity Health Full time

    Overview Dignity Health's Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of...

  • Call Center Support Specialist

    4 days ago

    Santa Fe, New Mexico, United States State Employees Credit Union Full time

    **Job Description:** Call Center Support SpecialistAbout Us:State Employees Credit Union is a leading financial institution dedicated to serving our members with exceptional service and support.Role Summary:We are seeking a highly motivated and organized Call Center Support Specialist to join our team. As a Call Center Support Specialist, you will be...

  • Call Center Operator

    2 weeks ago

    Santa Maria, California, United States Dignity Health Full time

    About Us: Dignity Health's Pacific Central Coast Health Centers is a leading provider of healthcare services in the Central Coast region. We seek a skilled Phone Support Specialist to join our team and provide exceptional customer service to patients and staff.Job Summary: The Phone Support Specialist will be responsible for responding to phone calls,...

  • Senior Operations Manager

    4 weeks ago

    Santa Clara, California, United States Fountain-Fort Carson School District 8 Full time

    About WeDriveUWeDriveU is a leader in shared mobility solutions that connect communities, campuses, and workplaces. Our company operates private shuttle and public transit systems across the U.S, serving millions of passenger journeys a year. With over 4,000 team members operating 2,300 vehicles across 46 U.S locations, we provide safe, reliable, and...

  • Call Center Supervisor

    5 days ago

    Rancho Santa Margarita, California, United States Santa Margarita Plumbing & Air Inc Full time

    About the RoleSanta Margarita Plumbing & Air Inc is seeking a Call Center Supervisor to oversee our dispatch operations. As a key member of our team, you will be responsible for managing emergency and non-emergency calls, ensuring prompt responses and efficient workflows.Key ResponsibilitiesSupervise and coordinate with response units, prioritizing tasks and...

  • Registered Nurse

    2 weeks ago

    Santa Monica, United States Providence Saint John's Health Center Full time

    DetailsClient Name Providence Saint John's Health Center Job Type Travel Offering Nursing Profession RN Specialty Cath Lab Job ID 29768047 Job Title Registered Nurse - Cath Lab @ Providence Saint John's Health Center Weekly Pay $2910.5 Shift DetailsShift Day - 10x4 - 07AM Scheduled Hours 40 Job Order DetailsStart Date 01/20/2025 End Date 04/21/2025 Duration...

  • Experienced Cath Lab RN for Providence Saint John's Health Center

    3 weeks ago

    Santa Monica, California, United States Providence Saint John's Health Center Full time

    Job SummaryWe are seeking an experienced Cath Lab Registered Nurse to join our team at Providence Saint John's Health Center. As a key member of our healthcare team, you will be responsible for providing high-quality patient care and collaborating with colleagues to ensure excellent outcomes.Job DetailsType: Travel NursingLocation: [Providence Saint John's...

  • Call Center Representative

    2 months ago

    Santa Clarita, United States Ajilon Full time

    Ajilon - JobID: 1ECEFE06-FA5F-4C68-9D4D-605AF722CD07 [Call Center Representative] As a Call Center Representative at Ajilon, you'll: Receive high volume inbound calls (50-100 calls daily); Answer customer questions or direct them to the correct people; Perform light troubleshooting of mechanical or electrical products; Assist customers with payments over the...

  • Call Center Support Specialist

    2 weeks ago

    Santa Ana, California, United States Angela Scribe Full time

    About Angela ScribeWe are committed to providing exceptional customer service and creating a positive experience for our customers. As a Call Center Customer Service Assistant, you will play a critical role in achieving this goal.Job Description:This is an exciting opportunity to join our team as a Call Center Customer Service Assistant. In this role, you...

  • Call Center Support Specialist

    6 days ago

    Santa Ana, California, United States AnDek Staffing Services Full time

    About the RoleAnDek Staffing Services is looking for a Call Center Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer service and resolving technical issues. The ideal candidate will have excellent communication and problem-solving skills, as well as previous experience in customer service or...

  • Service Business Development Center Team Member

    1 week ago

    Santa Monica, California, United States LAcarGUY Full time

    About the OpportunityLAcarGUY is looking for a talented BDC Representative to join our Service Business Development Center Team. This is a unique opportunity to work in a dynamic and fast-paced environment where you can make a real impact on our customers' experiences.Key ResponsibilitiesYou will be responsible for communicating with customers via phone...

  • Seasonal Call Center Representative

    3 months ago

    Santa Fe Springs, United States Gelson's Markets Full time

    Welcome to Gelsons! For over 70 years, Gelsons has served Southern California shoppers with an enthusiasm for food of the highest quality. Our commitment to quality, selection and exceptional service sets us apart. We strive to exceed our customers e Call Center, Representative, Seasonal, Customer Service, Retail

  • Call Center Customer Service Representative

    3 weeks ago

    Santa Ana, United States Optima Tax Relief Full time

    The Customer Service Representative III for Optima Tax Relief, LLC ("Optima") is located in the Santa Ana, California office and reports to the Customer Service III Team Lead. The Customer Service Team aims to provide Optima clients with an excellent Customer Service, Customer Service Representative, Call Center, Customer Experience, Representative, Tax...

  • Call Center Support Agent

    2 weeks ago

    Santa Ana, California, United States AnDek Staffing Services Full time

    Job DescriptionWe are seeking a highly motivated Call Center Support Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients through various channels.About the PositionThe successful candidate will have previous experience in customer-facing roles and be able to...

  • Call Center Customer Service Assistant

    4 weeks ago

    Santa Ana, United States Angela Scribe Full time

    Job Title: Call Center Customer Service Assistant Location: Santa Ana, CA Reports To: Customer Service Manager Department: Customer Service Job Overview: We are looking for a dedicated and energetic Call Center Customer Service Assistant to join our team. This individual will be responsible for providing exceptional customer service by answering inquiries,...

  • MVD Call Center Representative

    3 weeks ago

    Santa Fe, United States ATA Services Inc Full time

    Job DescriptionJob DescriptionGREAT LONG-TERM JOB OPPORTUNITY IN THE SANTA FE, NM AREA!WE OFFER MEDICAL, DENTAL, AND VISION INSURANCE.ATA Services, Inc. is currently seeking full-time MVD Clerks to work in Santa Fe, NM.Start Date: ASAPPay: $16.15 per hour with weekly payschedule: Monday - Friday; 8:00am - 5:00pmThe position will be processing various...

  • MVD Call Center Representative

    4 weeks ago

    Santa Fe, United States ATA Services Inc Full time

    Job DescriptionJob DescriptionGREAT LONG-TERM JOB OPPORTUNITY IN THE SANTA FE, NM AREA!WE OFFER MEDICAL, DENTAL, AND VISION INSURANCE.ATA Services, Inc. is currently seeking full-time MVD Clerks to work in Santa Fe, NM.Start Date: ASAPPay: $16.15 per hour with weekly payschedule: Monday - Friday; 8:00am - 5:00pmThe position will be processing various...

  • MVD Call Center Representative

    4 weeks ago

    Santa Fe, United States ATA Services Inc Full time

    Job DescriptionJob DescriptionGREAT LONG-TERM JOB OPPORTUNITY IN THE SANTA FE, NM AREA!WE OFFER MEDICAL, DENTAL, AND VISION INSURANCE.ATA Services, Inc. is currently seeking full-time MVD Clerks to work in Santa Fe, NM.Start Date: ASAPPay: $16.15 per hour with weekly payschedule: Monday - Friday; 8:00am - 5:00pmThe position will be processing various...

  • Call Center Specialist

    1 week ago

    Rancho Santa Margarita, California, United States Santa Margarita Plumbing & Air Inc Full time

    ResponsibilitiesDispatching Services: Receive inbound emergency and non-emergency calls, transmit information to the appropriate person or department, and direct response units to the correct location.Communication Skills: Use radio, phone, or computer to send crews, vehicles, or other field units to the appropriate locations, monitor the route and status of...

Call Center

2 months ago

Santa Monica, United States CLARE Foundation Full time

Are you in search of a role that provides opportunity for growth, and encourages career advancement? Do you want to save lives and have a positive influence on the community? Look no further than CLARE|MATRIX

Whether you work within the clinical arena, or the administrative world. We all work toward our shared mission, and uphold the CLARE|MATRIX values of:

COMPASSION - TEAMWORK - INTEGRITY - EMPOWERMENT - ADAPTABILITY - EQUALITY.
If your values align with ours... JOIN US

Why CLARE|MATRIX?

CLARE|MATRIX is seeking bright and compassionate leaders to help save lives through recovery We are a nonprofit organization providing effective and compassionate treatment, recovery, and prevention services for alcoholism and substance abuse to individuals, families, and the community. We offer an engaging, mission-driven work environment with excellent benefits and compensation. Work with dedicated colleagues in a dynamic setting, utilizing innovative approaches to addiction recovery and mental health treatment.

We recognize our staff as the heart of our organization, and seek to provide a generous and competitive benefit package to support our employees' well-being. We offer the following:

  • Employer Paid Medical, Dental, Vision, Life/AD&D, and LTD insurance
  • Vacation and sick leave
  • 11 Paid Holidays (including a birthday holiday)
  • 403(b) Retirement Plan (may be eligible for employer matching up to 6% the 1st of the quarter after 90 days of service)
  • Flexible Spending Account (FSA)
  • Mentorship and formal training to help you grow
  • Performance-based culture and endless opportunities for growth
Job Title: Call Center/Admissions Representative

Reports To: Call Center Coordinator/Admissions Director

About CLARE|MATRIX: CLARE|MATRIX is a nonprofit organization providing effective and compassionate treatment, recovery, and prevention services for alcoholism and substance misuse to individuals, families, and the community.

Since 1970, CLARE|MATRIX has provided quality substance misuse and mental health treatment to men, women, and children in southern California.

Through programs run by a compassionate, committed, results-oriented team of counselors, therapists, and administrators, CLARE|MATRIX continues to build its reputation as a leader in Evidence-Based Treatment practices and continues to break new ground in the areas of positive outcomes, outreach, research, and community involvement.

Headquartered in Santa Monica, CA, CLARE|MATRIX maintains 7 facilities in the Southern California region; providing services to participants in a manner consistent with its Core Values: Compassion, Teamwork, Integrity, Empowerment, Adaptability, and Equality.

Summary:

The Call Center Representative is responsible for providing phone coverage and generating interest in CLARE|MATRIX treatment program offerings and working with potential clients and their families to facilitate admission. Our Call Center Representative answers all pre-admissions/general intake questions from potential clients, families, or their referral sources. They conduct over-the-phone screenings, schedule intakes, and assist clients with understanding their insurance benefits.

Specific Responsibilities:
  • Provide phone coverage during assigned shift
  • Ability to generate interest in our treatment program offerings
  • Ability to advise callers on the treatment process and move potential clients past their barriers to treatment
  • Document all client information and communication in Salesforce
  • Maintain knowledge of our treatment center's service offerings and current census
  • Timely follow-ups with qualified clients to ensure admission
  • Professional and positive attitude in the workplace and with all callers
  • Provide excellent customer service to potential clients and their family members
  • Ability to successfully prioritize in a fast-paced working environment
  • Communicate insurance verification results to potential clients
  • Discuss payment options with the client and/or family
  • Refer caller to appropriate facility outside of our network if they are not appropriate for one of our treatment centers
Knowledge, Experience & Skills:
  • The ideal candidate will have counseling experience in a substance misuse treatment center setting.
  • Bilingual
  • High School Diploma (Two-year degree or higher preferred).
  • Must have 2 years of experience within the chemical dependency field working over the phone or face to face with clients.
  • CAADAC or related certification is preferred.
  • Excellent computer-based and telephonic skills - Salesforce experience is a plus
  • Ability to prioritize and multitask
  • Excellent interpersonal and communication skills with a strong client focus


Medical History:

All employees whose functions require or necessitate contact with a client or food preparation shall complete a health screening report or a health questionnaire. A health screening report or health questionnaire will be provided upon hire. For all residential employees, a health screening report is completed and signed off by a medical practitioner signature for clearance. All outpatient employees will complete at minimum a self-report screening questionnaire.

TB tests are to be conducted under licensed medical supervision not more than 60 calendar days prior to or 7 calendar days after employment and renewed annually from the date of the last tuberculosis test. Staff with a known record of tuberculosis or record of positive testing shall not be required to obtain a tuberculosis skin test. Unless there is documentation that the staff completed at least 6 months of preventive therapy, the staff shall be required to obtain, within 45 calendar days of employment, a chest x-ray result and a physician's statement that the incumbent does not have communicable tuberculosis and has been under regular care and monitoring for tuberculosis. A chest x-ray within the prior 6 months is acceptable. The physician's statement shall be renewed annually.

Physical Demands:

While performing the responsibilities of the job, the employee is required to talk and hear. Employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.

Work Environment:

This job will be primarily located at the CLARE|MATRIX's offices in Santa Monica, CA. While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

Conclusion:

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.