Current jobs related to Customer Service Representative II - New York - Weill Cornell Medical College
-
Customer Service Representative II
2 weeks ago
New York, New York, United States Apex Systems Full time{"Job Title": "Customer Service Specialist II", "Job Description": "At Apex Systems, we are seeking a highly skilled Customer Service Specialist II to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients via telephone and/or internet.Your primary responsibilities will...
-
Customer Service Representative II
2 months ago
New York, New York, United States NYC Health Hospitals Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Representative II to join our team at NYC Health + Hospitals. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key...
-
Customer Service Representative II
3 weeks ago
New York, New York, United States Demo - Maximus Full timeAbout the PositionWe are seeking a highly motivated and detail-oriented Customer Service Representative II to join our team in Cattaraugus and Allegany Counties. As a key member of our outreach team, you will be responsible for conducting face-to-face and virtual outreach and enrollment services to New York Medicaid recipients.Key Responsibilities:Conduct...
-
Customer Service Representative
2 months ago
New York, New York, United States Caesars Entertainment Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Caesars Entertainment. As a Customer Service Representative - Casino Services II, you will be responsible for providing exceptional service to our guests, ensuring a positive and memorable experience at our casino.Key ResponsibilitiesProvide...
-
Customer Service Representative II
2 weeks ago
New Orleans, Louisiana, United States Cetechs Full timeJob OverviewCetechs, a Small Business, is seeking a skilled Customer Service Representative II to join our team of professionals under the leadership of our Program Manager.Key ResponsibilitiesManage site operations, ensuring adherence to established performance standardsProvide exceptional customer care activities, including quality biometrics and document...
-
Customer Service Representative
4 weeks ago
New York, New York, United States NYC Health Hospitals Full timeJob Title: Call Center Representative IIMetroPlusHealth is a leading healthcare provider in New York City, serving residents of the five boroughs through a comprehensive range of products and services. As a Call Center Representative II, you will play a critical role in delivering exceptional customer service to our members, ensuring their needs are met and...
-
Client Service Representative II
2 weeks ago
New York, New York, United States Canon Solutions America, Inc. Full timeAbout the RoleWe are seeking a highly skilled Client Service Representative II to join our team at Canon Solutions America, Inc. This is a customer-facing role that requires advanced proficiency in site operations and procedures, with the ability to assign tasks to colleagues and manage responsibilities within the team.Main ResponsibilitiesPromptly inform...
-
Customer Service Representative II
1 week ago
New York, New York, United States Ocean Casino Resort Full timeJob DescriptionAbout the RoleThe iGaming Customer Service Representative II is responsible for delivering exceptional customer experiences by providing timely and accurate assistance to customers via various communication channels. Key responsibilities include payment processing, reporting assistance, and escalating game-related issues to appropriate...
-
iGaming Customer Service Representative II
7 days ago
New York, New York, United States Ocean Casino Resort Full timeAbout the RoleThe iGaming Customer Service Representative II is a key member of our team, responsible for delivering exceptional customer experiences and ensuring the highest level of satisfaction for our players. This role involves providing timely and accurate assistance via various communication channels, including chat, phone, and email, to resolve any...
-
Customer Service Representative II
3 days ago
New Ulm, United States Patterson Company LLC Full timePatterson is a partner that cares about your success. This role is ideal for talented individuals who thrive in a people-first, always advancing, and results-driven culture. We value the diverse talents and experiences our employees bring to Patterson and believe they build a stronger and successful organization. Job Summary This position requires working in...
-
Customer Service Representative
2 weeks ago
New York, New York, United States NYC Health Hospitals Full timeJob Title: Call Center Representative IIMetroPlusHealth is a leading healthcare provider in New York City, serving residents of Bronx, Brooklyn, Manhattan, Queens, and Staten Island. As a wholly-owned subsidiary of NYC Health + Hospitals, we offer a comprehensive range of healthcare services, including Medicaid Managed Care, Medicare, and Child Health Plus....
-
Medicare Customer Services Representative II
3 days ago
New York, United States MetroPlusHealth Full timeEmpower. Unite. Care.MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.About NYC Health + HospitalsMetroPlusHealth provides the highest...
-
Medicare Customer Services Representative II
3 days ago
New York, United States MetroPlusHealth Full timeJob DescriptionJob DescriptionEmpower. Unite. Care.MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.About NYC Health +...
-
Customer Service Representative
2 weeks ago
New York, New York, United States Visiting Nurse Service of New York Full timeContact Center Customer Service RepresentativeVisiting Nurse Service of New York is seeking a skilled Contact Center Customer Service Representative to provide exceptional customer service to our clients and stakeholders. As a key member of our contact center team, you will be responsible for resolving customer inquiries and complaints in a timely and...
-
Field Service Representative II
2 weeks ago
New York, New York, United States City of Dover Full timeJob Summary:The Field Service Representative II position is responsible for completing work orders, disconnecting service, and reading and recording electricity and water meter readings. This role works under general supervision and is responsible for ensuring accurate meter readings and providing excellent customer service.Key Responsibilities:Disconnect...
-
Customer Service Representative
2 months ago
New York, New York, United States Demo - Maximus Full timeAbout MaximusMaximus is a global organization that partners with national, state, and local governments to provide critical health and human services. With decades of experience designing, developing and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we...
-
Medicare Customer Services Representative II
3 days ago
New York City, United States MetroPlusHealth Full timeEmpower. Unite. Care.MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.About NYC Health + HospitalsMetroPlusHealth provides the highest...
-
Customer Service Specialist II
2 months ago
New York, New York, United States NYC Health Hospitals Full timeAbout NYC Health + HospitalsNYC Health + Hospitals is dedicated to delivering exceptional healthcare services to the diverse communities of New York City. Our extensive network encompasses a wide range of health plans, including Medicaid Managed Care, Medicare, and more, ensuring that our members receive the care they need to lead healthy lives.Position...
-
Customer Service Representative
3 weeks ago
New York, New York, United States Metropolitan Transportation Authority Full timeJob Title: Transit Customer Service Specialist I & IIJoin the Metropolitan Transportation Authority as a Transit Customer Service Specialist I & II, providing exceptional customer service to the public through various communication channels.Job Summary:This role involves responding to customer inquiries, resolving issues, and providing information about MTA...
-
Claims Representative II
2 weeks ago
New York, New York, United States Solera, Inc. Full timeJob Title: Claims Representative IISolera, Inc. is seeking an experienced Claims Representative II to manage the claim process in support of our Managed Repair Program.Job Summary:We are looking for a skilled Claims Representative II who will ensure that each claim is handled accurately and in a timely manner, while providing excellent service to all...
Customer Service Representative II
2 months ago
Title: Customer Service Representative II Location: Upper East Side; Lower East Side; West Side Org Unit: Pain Medicine Clinical Operations Work Days: Monday-Friday Weekly Hours: 35.00 Exemption Status: Non-Exempt Salary Range: $25.27 - $28.24 *As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices Position Summary Under direct supervision and within a call center environment, is responsible for ensuring the efficient and accurate management of incoming communications and the scheduling of patient appointments, utilizing established protocols and procedures. This role also assists with training of junior staff. Job Responsibilities Manages inbound and outbound phone calls and inquiries. Routes calls and messages within the practice management system to appropriate staff. Responsible for triaging calls for various sub-specialties/modalities, requiring proficiency in each. Adheres to “scripts” and protocols for responding to requests and questions. Exercises some independent judgment when dealing with patients and unusual or special requests; escalates complex or difficult situations. Schedules and/or reschedules patient appointments within the practice management system(s). Collects new patient records as applicable. Obtains, reviews and updates patient demographic and insurance information within the practice management billing system. Maintains clinicians’ administrative and/or clinical/surgical schedules/calendars as needed. If applicable, ensures that patients provide any pre-visit documentation, pre- certifications or authorizations for medical services as needed, and/or a referral, if required. May provide coverage to other administrative patient-facing roles as needed. Manages patient chart process to ensure that information is inputted and scanned properly. Assists with special projects as assigned Assists with the training of new staff members as needed. Education High School Diploma Experience Approximately 2 years of experience in a customer service role Knowledge, Skills and Abilities Must possess outstanding customer service skills. Compassionate, courteous, and helpful phone manner. Must be able to maintain a tactful demeanor while handling a continuous stream of high volume phone inquiries Excellent communication skills (both verbal and written). Demonstrated organizational skills; capable of working independently and as a team member. Licenses and Certifications Working Conditions/Physical Demands Standard office work; Role will require long period of time in a sitting position Weill Cornell Medicine is a comprehensive academic medical center that is committed to excellence in patient care, scientific discovery, and the education of future physicians and scientists in New York City and around the world. Our doctors and scientists - faculty from Weill Cornell Medical College, Weill Cornell Graduate School of Medical Sciences, and the Weill Cornell Physician Organization - are engaged in world-class clinical care and cutting-edge research that connect patients to the latest treatment innovations and prevention strategies. Located in the heart of the Upper East Side's scientific corridor, Weill Cornell Medicine's powerful network of collaborators extends to its parent university Cornell University; to Qatar, where an international campus offers a U.S. medical degree; and to programs in Tanzania, Haiti, Brazil, Austria and Turkey. Our medical practices serve communities throughout New York City, and our faculty provide comprehensive care at NewYork-Presbyterian Hospital/Weill Cornell Medical Center, NewYork-Presbyterian/Lower Manhattan Hospital, NewYork-Presbyterian Hospital/Brooklyn Methodist Hospital, NewYork-Presbyterian Hospital/Westchester Behavioral Health Center, and NewYork-Presbyterian/Queens. At Weill Cornell Medicine, we work together to treat each individual, not just their conditions or illnesses, as we strive to deliver the finest possible care for our patients - the center of everything we do. Weill Cornell Medicine is an Equal Employment Opportunity Employer. Weill Cornell Medicine provides equal employment opportunities to all qualified applicants without regard to protected status, including race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.
