Customer Service Representative

4 weeks ago


New York, New York, United States Demo - Maximus Full time
About Maximus

Maximus is a global organization that partners with national, state, and local governments to provide critical health and human services. With decades of experience designing, developing and delivering innovative programs and comprehensive solutions, Maximus is driven by a mission to strengthen communities and improve the lives of the people we serve.

About New York Medicaid Choice

New York Medicaid Choice (NYMC) has served the State of New York and New York residents since 1998 by providing education, outreach and enrollment services to help residents with Medicaid select and enroll in a health plan of their choice.

About the Position

We're seeking a Customer Service Representative II to join our team in Cattaraugus and Allegany Counties. As a key member of our outreach team, you will provide face-to-face, telephonic, and possibly virtual enrollment and outreach services to New York Medicaid recipients. This is a position with growth opportunity in a supportive work environment.

Key Responsibilities
  • Conduct one-on-one and group outreach presentations to recipients and community members.
  • Present program education and enrollment options to recipients.
  • Maintain positive relationships with county staff, state agencies, community groups and recipients.
  • Complete direct data entry into designated internal automated systems in accordance with project policies and procedures.
  • Conduct outreach including phone calls, home visits and community presentations in the field in accordance with project policy and procedures.
Requirements
  • High School diploma or equivalent with 6 months - 2 years of experience.
  • Prior work experience in customer service, data entry and/or processing.
  • Proficiency in Microsoft Office applications as Excel, Power Point, and Word.
What We Offer

We offer a supportive work environment, opportunities for growth and development, and a competitive compensation package. If you're passionate about helping others and have a strong customer service background, we encourage you to apply for this exciting opportunity.



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