Customer Service Representative II

3 days ago


New Ulm, United States Patterson Company LLC Full time

Patterson is a partner that cares about your success. This role is ideal for talented individuals who thrive in a people-first, always advancing, and results-driven culture. We value the diverse talents and experiences our employees bring to Patterson and believe they build a stronger and successful organization. Job Summary This position requires working in Great Falls, MT, with regular office hours. As a Customer Service Representative II, you will assist internal and external customers and sales representatives with order entry with professionalism, skill, and expediency. Key Responsibilities: Process and ensure accuracy of customer transactions in our order entry system. Maintain accurate customer and territory records. Generate reports and monitor scheduled shipment dates to ensure timely delivery. Maintain regulatory guidelines and adhere to Company, State, and Federal policies. Gain understanding of and adhere to Accounts Receivables policies and practices. Verify price and terms in accordance with standard procedures and customer profitability profiles. Multitask and work within multiple computer systems and communication platforms. Stay up-to-date on company products, policies, and procedures. Customer Support: Develop strong working relationships across the business and with customers and manufacturing partners. Provide impeccable customer service and sales support. Communicate pertinent information received from customers to the outside sales representative or management. Identify customer requirements and expectations to recommend specific products and/or solutions. Additional Functions: May perform additional duties as assigned. Qualifications: High School Degree or equivalent. Exceptional customer service and organizational skills. Accuracy and strong attention to detail. Effective verbal, written, and interpersonal communication skills. General computer proficiency, including knowledge of MS Office. What We Offer: Competitive benefits and unique incentive programs. Full Medical, Dental, and Vision benefits. 401(k) Match Retirement Savings Plan. Employee Stock Purchase Plan (ESPP). Paid Time Off (PTO). Holiday Pay & Floating Holidays. Volunteer Time Off (VTO). Educational Assistance Program (Tuition Reimbursement). Full Paid Parental and Adoption Leave. LifeWorks (Employee Assistance Program). Patterson Perks Program. EEO Statement: Patterson promotes a culture that embodies and celebrates diversity and inclusivity.



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