Current jobs related to Technical Product Support Specialist - Madison - Aprilaire

  • Technical Support Specialist

    2 weeks ago

    Madison, Wisconsin, United States Therma-Stor Full time

    Job Title: Technical Support SpecialistTherma-Stor is seeking a skilled Technical Support Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction and loyalty to our brand.Responsibilities:Provide technical product support to...

  • Technical Support Specialist

    1 month ago

    Madison, United States Dorman Inc Full time

    Technical Support Specialist Apply now » Date: Aug 23, 2024 Location: Madison, IN, US, 47250 Company: Dorman Products Job Summary At SuperATV we are working to WOW our customers with innovative, race-tested products and world class customer service. Currently, we have a new opportunity to add a highly skilled Technical Support Specialist. This role...

  • Desktop Support Specialist

    1 day ago

    Madison, Wisconsin, United States VIA Technical Full time

    Job Title: Desktop Support SpecialistVIA Technical is seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees.Responsibilities:Manage Service Management ticket queues to ensure effective prioritization and commitment.Ensure the...

  • Desktop Support Specialist

    5 days ago

    Madison, Wisconsin, United States VIA Technical Full time

    Desktop Support SpecialistVIA Technical is seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees.Key Responsibilities:Manage and resolve technical issues related to desktop hardware, software, and operating systems.Provide...

  • Technical Support Specialist

    1 week ago

    Madison, Wisconsin, United States Beacon Hill Full time

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at Beacon Hill Technologies. As a Technical Support Specialist, you will be responsible for providing advanced technical support to our clients, troubleshooting complex issues, and ensuring prompt resolution of technical problems.Key...

  • Technical Support Specialist

    2 days ago

    Madison, Wisconsin, United States SVA Inc Full time

    Job Title: Technical Support SpecialistJob Summary:SVA Inc is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide hands-on support and administration of end-user computer systems, peripherals, and software applications.Key Responsibilities:• Provide technical support and...

  • Technical Support Specialist

    4 weeks ago

    Madison, United States SVA Inc Full time

    ** Technical Support Specialist** **Job Category****:** Internal IT **Requisition Number****:** TECHN001146 Showing 1 location **Job Details** **Description** SVA is looking for an IT Technical Support Specialist to join our Madison, WI team! This is the opportunity you have been looking for to collaborate with an accomplished and diverse team of...

  • Technical Support Specialist

    4 days ago

    Madison, United States SVA Inc Full time

    ** Technical Support Specialist** **Job Category****:** Internal IT **Requisition Number****:** TECHN001146 Showing 1 location **Job Details** **Description** SVA is looking for an IT Technical Support Specialist to join our Madison, WI team! This is the opportunity you have been looking for to collaborate with an accomplished and diverse team of...

  • Technical Support Specialist

    1 week ago

    Madison, Mississippi, United States LogicomUSA Full time

    Job SummaryWe are seeking a highly skilled and motivated Technical Support Specialist to join our team at LogicomUSA. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide timely and effective technical support to customers via phone, email, and...

  • Technical Support Specialist

    5 days ago

    Madison, Wisconsin, United States SVA Inc Full time

    Job Title: Technical Support SpecialistJob Summary:SVA Inc is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide hands-on support and administration of end-user computer systems, peripherals, and software applications.Key Responsibilities:Act as the primary point of contact for all SVA...

  • Technical Support Specialist

    1 month ago

    Madison, Wisconsin, United States Creative Financial Staffing Full time

    Technical Support SpecialistOn-Site | Full-Time | Dynamic CompanyABOUT OUR CLIENTA well-established healthcare technology firm committed to serving a diverse community.This role offers a pathway within a large organization with various career advancement opportunities.A collaborative environment led by a supportive manager who fosters personal and...

  • Technical Support Specialist

    2 weeks ago

    Madison, Wisconsin, United States Dave & Busters Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Dave & Busters. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our games, simulators, and technical equipment.Key ResponsibilitiesPerform routine maintenance and repairs on games, simulators, and technical...

  • Technical Support Specialist

    2 weeks ago

    Madison, Wisconsin, United States Baker Tilly Virchow Krause Full time

    Job Description**Support Specialist (Financial Focus)**We are seeking a highly skilled Support Specialist to join our team at Baker Tilly US, LLP. As a Support Specialist, you will provide high-level technical support to clients for Civic Systems accounting and human resource management software suite.Key Responsibilities:Provide technical support to solve...

  • Technical Support Specialist

    2 weeks ago

    Madison, Wisconsin, United States Beacon Hill Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Beacon Hill Technologies. As a key member of our internal Help Desk team, you will provide advanced technical support for complex issues, manage software deployments, and assist with automation and configuration management across our agency's systems.Key...

  • Technical Customer Support Specialist

    1 month ago

    Madison, Wisconsin, United States TEKsystems Full time

    Job OverviewExciting prospects for career development and progressionKey Responsibilities:The Technical Customer Support Specialist will be tasked with diagnosing and resolving issues related to surgical loupes via telephone communication.This role is crucial in minimizing the need for sales representatives to address problems in the field, as many concerns...

  • Technical Support Specialist

    2 weeks ago

    Madison, Wisconsin, United States Beacon Hill Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Beacon Hill Technologies. As a key member of our internal Help Desk team, you will provide advanced technical support for complex issues, manage software deployments, and assist with automation and configuration management across our agency's systems.Key...

  • Technical Support Specialist

    3 weeks ago

    Madison, Wisconsin, United States Beacon Hill Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Beacon Hill. As a key member of our internal Help Desk team, you will be responsible for providing advanced technical support to our staff, managing software deployments, and assisting with automation and configuration management across our systems.Key...

  • Product Support Specialist

    4 weeks ago

    Madison, Wisconsin, United States Bruker Full time

    About the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Bruker. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers worldwide.Key ResponsibilitiesProvide timely and effective technical support to customers via phone, email, and on-site visits.Conduct...

  • Technical Support Specialist

    2 days ago

    Madison Heights, Michigan, United States Best Buy Full time

    Best Buy - Technical Support SpecialistAs a Technical Support Specialist at Best Buy, you will be the first point of contact for clients and will be responsible for the check-in and check-out experience of client devices. You will ask the right questions, listen to client needs, take detailed notes, and partner with Advanced Repair Agents to fully resolve...

  • Production Support Specialist

    2 weeks ago

    Madison, United States QPS Employment Group Full time

    Position Title: Production Support Specialist Wage: $21-$24/hour Shift: 1st Hours: Monday-Friday 8am-5pm or 7am-4pm QPS Employment Group is hiring a Production Support Specialist for a company in Madison, WI. This is a direct hire role. Production Support Specialist Responsibilities include but are not limited to: - Compile and sort production records...

Technical Product Support Specialist

3 months ago

Madison, United States Aprilaire Full time

Overview:

AprilAire is a growing Madison-based company and an industry leading provider of healthy air solutions. We believe everyone deserves healthy air. You will join a team of professionals who are passionate, customer focused, adaptable, and leading the way for new HVAC technologies and innovative thinking. We are proud to have products in over 7 million homes and look forward to our continued success. Give your career a breath of fresh air today and consider joining our team

As AprilAire grows, so does our Customer Service team We are currently seeking someone who has the ability to learn our products and apply problem solving skills as a Technical Product Support Specialist You will use your problem solving skills and listening skills to their fullest extent by supporting our HVAC clients and our customers as they call in seeking support.

Perks:

  • 1 day a week working from home is available once you've met performance metrics
  • Located near UW-Madison campus downtown with free parking; address--130 S. Ingersoll Madison, Wisconsin 53703
  • Monday-Friday 8:30am-5:15pm (standard shift)
  • Camaraderie with peers and team building activities (potlucks, social events, etc.)
  • 8 weeks dedicated paid training course
  • Once you learn our products, you have an opportunity to expand your career into sales, product management, marketing, engineering, and more (this team has a variety of backgrounds in all disciplines but a shared spirit of customer service, curiosity, and positive spirit) as positions open up within the organization.
  • Note: This position is regularly a feeder to other areas of the business; Engineering, Sales, Product Management, Marketing, etc


Responsibilities:

Your day will include:

  • Delivering excellent customer service, product/technical support and product specification within a fast-paced environment
  • Listening to your customers (which include HVAC professionals and homeowners) and asking questions to get to the root of the problem
  • Steering through product support problems with customers including post-sale troubleshooting, installation guidance, and maintenance resolutions
  • Providing guidance and answering product specifications such as thermostats (including Wi-Fi), ventilation, humidifiers/dehumidifiers, etc
  • Multitasking within an email queue to provide technical support and answer general product questions
  • Completely resolving the customer's problem including clarifying the concern, determining the cause of the concern and then selecting and explaining the best solution
  • Learning, growing, and deepening your understanding of indoor air quality solutions
  • Multitasking while on a call or email by documenting transactions into CRM system


Qualifications:

If the below says Me, consider applying today:

  • Naturally curious; you want to solve a problem and learn more
  • Deep understanding of good customer service
  • Ability to learn technical aspects about a product (we provide training and one on one support)
  • Good typing and computer skills
  • Written and verbal troubleshooting skills
  • Bonus: You have an Associate's or Bachelor's degree in any concentration

A GREAT PLACE TO WORK FOR ALL At AprilAire our employees are our most important resource. That's why we offer comprehensive benefits and unique company perks, and why we create a shared purpose in giving back to our communities.

We care about your health by providing...

  • a comprehensive health insurance plan
  • dental and vision insurance
  • flexible spending account
  • progressive wellness programming for you and your family (including fitness programs and incentives)

We care about your wellbeing by providing...

  • vacation and holiday pay
  • summer hours
  • dress for the day (casual dress code)
  • free coffee and popcorn
  • employee discounts on AprilAire products
  • a fantastic team environment

We care when you need it most by providing...

  • company-sponsored short and long term disability plans
  • parental leave
  • employee assistant program
  • identity theft protection
  • bereavement pay

We care about your financial wellness by providing...

  • 401(k) with company match and generous profit sharing
  • three types of life insurance coverage
  • college savings plan
  • scholarship awards

We care about your growth by providing...

  • tuition reimbursement program
  • learning and development opportunities

We care about our community by...

  • giving back to local charities through fundraising, volunteering, and charitable events
  • sponsoring employees and immediate family members for their participation in charitable events

AprilAire does not accept unsolicited resumes from search firms. Regardless of past practice, all resumes submitted by search firms to any team member at AprilAire without a valid written search agreement in place for that position will be deemed the sole property of AprilAire, and no fee will be paid in the event the candidate is hired by AprilAire as a result of the referral or through other means. Search agreements must be made with a member of the AprilAire Human Resources team to be considered valid.

Applicants have rights under federal and state employment laws:

Equal Employment Opportunity (EEO) En Espaol

Family and Medical Leave Act (FMLA) En Espaol

Wisconsin Family and Medical Leave Act (WFMLA) En Espaol

AprilAire is an E-Verify company