Technical Support Specialist
1 week ago
We are seeking a highly skilled and motivated Technical Support Specialist to join our team at LogicomUSA. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Provide timely and effective technical support to customers via phone, email, and chat.
- Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
- Document and track customer interactions and issues using our ticketing system.
- Collaborate with internal teams to resolve complex technical issues and improve overall customer experience.
- Meet or exceed customer satisfaction and quality assurance targets.
Requirements:
- High school diploma or equivalent required; degree in computer science or related field preferred.
- 1+ year of experience in a technical support role, preferably in a contact center environment.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks simultaneously.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
How to Apply:
Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you
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