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Director of Business Operations, Employee Experience

2 months ago


San Jose, United States Adobe Full time

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

The Challenge

The Director of Business Operations, Employee & Workplace Experience (EWE) will partner with the VP of Employee & Workplace Experience and her leadership team to develop, manage and implement key initiatives, operating mechanisms and processes, and lead and scale strategic operations within a complex global HR Operations organization. The biggest impact will come from a leader who possesses strong business and operating intuition, is a motivational agent of change, and has extraordinary program management intuition and skill. The ideal candidate will “roll up” their sleeves to dig into details to assess business needs, identify gaps in strategic operations, and turn problems into prioritized, well-executed programs to drive value. Your prior operating and leadership experience in global, cross-functional and collaborative environments will ensure your success in this dynamic, high-impact position. This position will primarily be focused on partnering with senior leaders across the business.

What you’ll do

  • Build and manage the operational cadence for running the Employee & Workplace Experience business, drive accountability, and continuous process improvement; ensure and set standard methodologies.
  • Work with the cross-Employee Experience (EX) Business Operations team to establish and drive initiatives across several time horizons (i.e. weekly, quarterly, annually & multi-year/strategic-planning).
  • Business performance: drive cadence for prep and reviews for quarterly progress towards achievements, including quarterly communication updates, to multiple levels within the organization.
  • Serve as thought partner, informing and influencing points of view of key senior partners.
  • Drive and provide programmatic support, accountability and ownership for key initiatives within EWE and with key partners across the EX organization.
  • Partner with EX Communications to ensure clear and consistent roll-outs of programs and processes.
  • Build effective, trusting business relationships across the organization to support Adobe’s strategic business direction in alignment with Adobe's Core Values.
  • Partner with Centers of Excellence and functional partners to drive initiatives including alignment of resources to the top priorities in service to the stated vision and strategy.

What you need to succeed

  • 10+ years of shown experience in strategic operational roles, partnering directly with senior leaders.
  • BA or BS degree in a related field; HR experience is a plus.
  • Excellent communication skills, written, verbal and through tools like PowerPoint.
  • Extraordinary ability to program manage across complex operations.
  • Critical thinking skills and able to take sizable problems and break them into small meaningful pieces as well as being able to apply data to derive insights from metrics.
  • Comfort with ambiguity, a can-do attitude and attention to operational details.
  • Ability to develop relationships and partnerships (internal and external) at all levels of the organization, exhibit strong leadership and influencing skills, and design, implement, and lead change management initiatives.
  • Ability to learn, grow and take on expanded duties as business needs evolve.
  • Excellent meeting design and facilitation skills.
  • Superb judgment and integrity, including excellent decision-making skills and a sense of urgency.
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