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Come join the team of the best dealership in town, HYUNDAI OF AUBURN We are currently seeking hard-working and self motivated individuals who are interested in cultivating relationships with our new and existing customers as a Business Development Center (BDC) Rep. At Hyundai of Auburn, we pride ourselves on having a family-oriented culture and we love to promote from within, so the sky is the limit If this seems like the opportunity you have been waiting for, please keep readingBENEFITSMedical, dental, and vision insuranceLong and short-term disability and life insuranceMatching 401(k) plan & profit sharingPaid vacation & holidaysEmployee purchase program (Discounts of products and services) Employee events and recognitions such as service awards, holiday parties, food truck Fridays, etc.A friendly, professional work environmentOpportunities to advance within the companyPay: Hourly Rate PLUS Commissions and BonusesThe Hyundai of Auburn BDC is responsible for expanding our company's customer base while developing and maintaining relationships with our current customers. The BDC acts as a liaison between the marketing, sales and service teams by cultivating strong relationships with customers, from first contact to closing of the deal and follow-up. ResponsibilitiesAnswer customer calls and establish follows-up with appointmentsRespond quickly to internet, phone and live chat inquiries using email, scripts and templatesContact customers based on current marketing incentives to generate dealership trafficFollow up with leads that are not ready to make an appointment or no-showsProvide customers with initial information and direct them to the appropriate dealership resourcesUtilize CRM tracking system dailyOther duties as assignedQualificationsPrior customer service experience required; automotive BDC experience preferredAvailable to work flexible hours and some SaturdaysExcellent teammate with collaborative attitude and eagerness to improveMultitasking and time-management skills, with the ability to prioritize tasksPrompt and courteous demeanorPositive and hardworking personalityStrong computer skillsValid driver's license and clean driving recordWilling to submit to pre-employment drug screen and background checkWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
