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Customer Care Coordinator

2 months ago

Louisville, United States Coleman Worldwide Moving Full time

The Customer Care Coordinator will book and coordinate either military or consumer shipments, act as liaison to customer, providing support and communication with customer about expected move and arrival times and dates, collect and relay shipment information and documentation for customers, and distribute information to appropriate facilities, and provide problem resolution as necessary.

Essential Functions:

  • Monitor email for new shipment offerings
  • Collect pre-move surveys as well as weights and preapprovals and update company software and the carrier
  • Track shipments' estimated time of arrival and delivery information and update company software and the carrier and monitor clearing email to clear shipments as they arrive
  • Main point of contact for moves, both internally and externally
  • Monitor quality scores and verify accuracy
  • Secure customer payment, including verify method of payment, credit card annotation
  • Confirm any and all information provided from the customer and ensure the agent has the accurate information
  • Liaison between the agents and customers to determine the agreeable time to for crews to pack, pickup, or deliver the customers' shipment
  • Proactively communicate information to the customer from operations regarding their move, including pickup and delivery information
  • Proactively coordinate with customers and claims to rectify any damages that may occur
  • Communicate any problems not rectified locally with the supervisor to ensure customer satisfaction
  • Other duties as assigned

Knowledge, Skills and Abilities:

  • Efficient data entry ability,
  • Knowledge of, or ability to learn, company software
  • Problem-solving skills to ensure accurate records
  • Ability to handle stressful situations and conversations
  • Knowledge of Microsoft Office Suite

Required Education and Experience:

  • High school diploma or its equivalent
  • Good telephone communication skills required
  • Previous customer service experience required
  • Previous data entry experience required

Working Conditions:

  • Indoors
  • Office Environment
  • Sitting for long periods of time

Coleman Worldwide Moving Benefits for Employees (not applicable for seasonal employees if not stated):

  • 40 hours of VACATION PAY after 1-year employment
  • Array of voluntary health benefits including but not limited to (Health, Dental, Vision, 401k, and more)
  • 6 paid holidays after 90 days for Full Time employees (Seasonal Included)
  • Referral Bonus Programs

Coleman Worldwide Moving (and affiliated companies) (collectively "CWM") is an equal opportunity and affirmative action employer. Policy prohibits discrimination or harassment on the basis of race, color, religion, national origin, ancestry, sex, age, marital status, familial status, pregnancy, genetic information, sexual orientation, disability, veteran status or other protected status. CWM will continue to support and promote equal employment opportunity, human dignity, and cultural diversity. This policy applies to all personnel matters such as compensation, benefits, transfers, Company sponsored training, education, and social and recreational programs. This commitment is made by CWM in accordance with federal, state, and/or local laws and regulations

Only applications submitted within three months of the review period will be considered for employment. Please submit another application for further review after the review period elapses.

Take part in a company that has been successful for over 100 years and is still growing - join the Coleman Team today