Care Coordinator
4 days ago
Job Summary:
The Intake Coordinator is a key member of our team, responsible for ensuring seamless patient registration and initial chart builds. This role requires strong communication and organizational skills, with a focus on delivering exceptional customer service.
Responsibilities:- Verify patient registration forms are complete and coordinate with Regional Administrators as needed.
- Provide education to patients and referral sources about our services and benefits.
- Create new patient accounts and data enter pertinent medical history and contacts.
- Gather information and documents from patients, HIE feeds, or other EMR systems.
- Build relationships by providing friendly, timely responses about the patient registration process and set expectations for next steps.
- Process incoming requests for records from patients, caregivers, payors, or other healthcare professionals.
- Process provider requests for records, such as previous PCP, specialist, lab & diagnostic results, hospital or LTC records.
- Ensure medical records are organized, accurate, and complete.
- Communicate with other departments regarding the status of referrals.
- Maintain confidentiality of patient and proprietary information, ensuring compliance with our medical records policy and HIPAA regulations.
- High School Diploma/GED or equivalent; Associate degree or some college preferred.
- Minimum two (2) years of experience collecting referral information in the healthcare market.
- Medical Assistant certification preferred, but not required.
- Experience working with all payer types, including Medicare, Medicaid, and commercial insurance companies.
- Strong verbal and written communication skills.
Abode Care Partners is a leading provider of integrated medical services, caring for individuals from post-hospitalization to home in various settings. We bring quality medical care to seniors, people with complex conditions, special needs, and individuals with intellectual and/or developmental disabilities, increasing quality of life and safeguarding dignity.
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