Customer Service Coordinator

3 days ago


Louisville, Kentucky, United States Cunningham Door Full time
Job Title: Customer Service Coordinator

Cunningham Door and Window, a leading door company in Louisville, is seeking a Customer Service Coordinator to join our team. As a key member of our operations team, you will be responsible for ensuring smooth office functioning and providing top-notch customer service.

Key Responsibilities:

  • Greet visitors and customers in a professional and friendly manner.
  • Handle basic customer service inquiries and resolve issues or escalate them to the appropriate personnel.
  • Keep records of visitor and client interactions.
  • Collaborate with other administrative staff to ensure smooth office operations.
  • Assist walk-in customers with inquiries and orders for parts over the counter.
  • Receive incoming orders and ensure accurate processing and shipment of outgoing orders; ensure timely delivery.
  • Schedule all service requests from customers and confirm appointments.
  • Coordinate with technicians to map and confirm schedules for the next day and prepare tickets.
  • Assist field technicians during the day as needed, providing logistical support and coordination.
  • Conduct follow-up calls to customers to ensure satisfaction and address any concerns.
  • Assist with filing and administrative tasks as needed to support office operations.
  • Answer phones - this position is first in line to answer phones during standard business hours of 8:00-5:00

Requirements:

  • At least one year experience in customer service role
  • Excellent interpersonal and communication skills to greet visitors and customers professionally and handle customer inquiries effectively.
  • Ability to resolve issues promptly and escalate complex matters appropriately.
  • Attention to detail and organizational skills to maintain accurate records.
  • Ability to work collaboratively with administrative staff.
  • Experience in handling incoming orders, processing shipments, and ensuring timely delivery.
  • Proficiency in scheduling appointments and managing service requests from customers.
  • Skilled in Microsoft Office Suite, Teams, and Outlook Email

Benefits:

  • Competitive salary
  • Medical, dental, and vision insurance with multiple plan options
  • Short- and Long-Term Disability
  • Employer-paid Life Insurance with buy-up options
  • Accident Care
  • Hospital Indemnity
  • 401(k) with Employer Match
  • Generous Paid Time Off (PTO)
  • Paid Holidays
  • Team Member Recognition & Reward Programs

Core Values:

  • Teamwork we operate as a team and succeed together.
  • Grit we have the courage, strength, and character to persevere.
  • Sincerity we are transparent and trustworthy.
  • Development we strive for continuous improvement, both professionally and personally

We are an (EOE) Equal Opportunity Employer.



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