Hotel Guest Services Agent
6 days ago
Job Summary:
The Hotel Colorado is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As the first point of contact for our guests, you will be responsible for providing exceptional service and ensuring a memorable experience for all visitors.
Key Responsibilities:
- Guest Services: Greet guests and check them into the hotel, providing information on hotel policies, amenities, and services.
- Communication: Respond to guest inquiries and resolve any issues or concerns in a professional and courteous manner.
- Reservation Management: Make and confirm reservations, ensuring room availability and guest information is accurate.
- Front Desk Operations: Maintain a clean and organized front desk area, handling guest requests and providing assistance as needed.
- Knowledge and Skills: Possess a thorough knowledge of the hotel and local area, including attractions and services.
Requirements:
- Customer Service Experience: Previous experience in customer-facing roles, preferably in the hospitality industry.
- Communication Skills: Excellent verbal and written communication skills, with the ability to interact with guests and colleagues in a professional manner.
- Organizational Skills: Ability to multitask and prioritize tasks, maintaining a high level of productivity and accuracy.
What We Offer:
- Competitive Pay: A competitive hourly rate, with opportunities for advancement and professional growth.
- Benefits: Eligibility for medical, dental, and vision benefits, as well as a 401(k) plan and accrued vacation time.
- Perks: Free employee meals, sister property rates, and use of company ski passes.
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