Guest Services Agent

4 months ago

Palm Springs, United States Days Inn by Wyndham Palm Springs Full time

Compensation Type:
Hourly

Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

Days Inn by Wyndham Palm Springs, CA

Overview:

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:
  • Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
  • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
  • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
  • Review Front Office log and Trace File daily.
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
Qualifications:
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

Salary Range: $18.00/hr.

  • Guest Services Supervisor

    2 days ago

    Palm Springs, California, United States Remington Full time

    Key ResponsibilitiesAs a Front Office Manager at Remington, your key responsibilities will include:Anticipating Guest Needs: Anticipate and respond to guest needs promptly and professionally, maintaining positive guest relations at all times.Staff Management: Ensure proper staffing levels, interview, hire, supervise, train, and schedule front desk agents,...

  • Guest Service Agent

    8 months ago

    West Palm Beach, United States Hilton Hotels & Resorts Full time

    As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Guest Service, Agent, Guest, Service, Hospitality, Retail

  • Guest Service Agent

    7 months ago

    Palm Desert, United States Embassy Suites Palm Desert Full time

    Overview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...

  • Guest Services Rep Part

    3 months ago

    Palm Springs, United States Extended Stay Full time

    Extended Stay - 1400 E. Tahquitz Canyon Way [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following...

  • Guest Service Agent

    1 month ago

    West Palm Beach, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0B4OP [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Resort Guest Services Agent

    3 days ago

    Harbor Springs, United States The Highlands at Harbor Springs Full time

    Job SummaryWe are looking for a detail-oriented and organized individual to work as a Front Desk Agent at The Highlands at Harbor Springs. As a key member of our front office team, you will be responsible for registering guests, processing payments, and providing excellent customer service.

  • Guest Service Ambassador

    2 days ago

    Palm Desert, California, United States Embassy Suites Palm Desert Full time

    Embassy Suites Palm Desert: Guest Service AgentSalary: $35,000 - $45,000 per yearAbout the JobWe are seeking a highly motivated and customer-focused Guest Service Agent to join our team at Embassy Suites Palm Desert. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, handling front desk operations, and ensuring...

  • Guest Service Agent

    5 months ago

    West Palm Beach, United States Hilton Full time

    A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Here are some perks you can enjoy when joining our team •Access to your pay when you need it through DailyPay •Career growth & development •The...

  • Guest Services Agent

    3 months ago

    West Palm Beach, United States Amrit Ocean Resort & Residences Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Service Agent

    4 months ago

    White Sulphur Springs, United States The Greenbrier Hotel Full time

    Job Description Position: Guest Service Agent Department: Front Desk Primary Responsibilities: • Maintain a warm, friendly and professional demeanor at all times • Professional speech and ability to communicate effectively and pleasantly • Check guests in and out according to hotel standards • Setting up and settling guest accounts according to...

  • Guest Service Agent

    7 months ago

    White Sulphur Springs, United States The Greenbrier Hotel Full time

    Job Description Position: Guest Service Agent Department: Front Desk Primary Responsibilities: • Maintain a warm, friendly and professional demeanor at all times • Professional speech and ability to communicate effectively and pleasantly • Check guests in and out according to hotel standards • Setting up and settling guest accounts according to...

  • Guest Experience Coordinator

    2 weeks ago

    Palm Springs, California, United States Common Thread Hotels Full time

    Are you a customer service superstar looking for a new challenge? Do you have experience working in the hotel industry and a passion for delivering exceptional service? We are seeking a Hotel Front Desk Agent to join our team at Common Thread Hotels.Job OverviewIn this role, you will be responsible for managing all aspects of guest accommodation, from...

  • Guest Service Associate

    3 months ago

    Springs, United States Marriott Vacations Worldwide Full time

    Hourly Rate: $19.45 Are you looking for a place where meaningful moments are made together? At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and...

  • Destination Services Agent

    3 days ago

    Springs, United States Marriott Vacations Worldwide Full time

    We are seeking a Destination Services Agent to join our team at Marriott Vacations Worldwide. In this role, you will provide exceptional service to our owners/guests by assisting with guest check-in, reviewing property amenities and services, and ensuring a smooth and enjoyable stay. You will also interact with colleagues and guests professionally,...

  • Guest Services Agent

    2 months ago

    Palm Springs, United States Azul Hospitality Full time

    Job DetailsJob Location Hyatt Palm Springs - Palm Springs, CA Position Type Full-Time/Part-Time Education Level High School Salary Range $18.00 - $19.00 Hourly Travel Percentage None Job Shift Any Job Category Hospitality - Hotel DescriptionPOSITION PURPOSE Perform in a pleasant, professional, and efficient manner, a combination of duties related mainly to...

  • Guest Services Representative

    1 month ago

    West Palm Beach, United States Palm Beach Zoo Full time

    Description We are committed to saving wildlife in wild places. Our mission is to help create connections between our guests and animals to inspire awe and action on behalf of wildlife. Every employee at Palm Beach Zoo contributes to our wildlife-saving mission. We work with local conservation partners in Florida as well as assist with international programs...

  • Guest Experience Specialist

    3 days ago

    Palm Springs, California, United States Springboard Hospitality Full time

    Job Description:"> As a Front Desk Agent at Royal Sun Palm Springs, you will play a critical role in delivering exceptional guest experiences and ensuring seamless check-ins and check-outs. Key responsibilities include:Responsibilities:"> • Register guests, confirm reservations, and verify information"> • Process payments, handle cash and credit...

  • Guest Service Agent

    2 months ago

    Blue Springs, United States Drury Hotels Company, LLC Full time

    Starting wage $16.50- $17.50 per hour Property Location: 20300 E. 42nd Street South - Blue Springs, Missouri 64015 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU...

  • Boutique Hotel Front Desk Agent

    5 months ago

    Palm Springs, United States Common Thread Hotels Full time

    Description We are looking for a Boutique Hotel Front Desk Agent Server to serve as our guests' first point of contact and manage all aspects of their accommodation. Boutique Hotel Server responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. We offer a full service food and beverage...

  • Guest Services Ambassador

    4 months ago

    Palm Springs, United States Margaritaville Resort Palm Springs Full time

    Property Description: Margaritaville Resort Palm Springs offers an exciting opportunity for job applicants looking to be a part of a vibrant and fun-loving hospitality team. Located in the iconic Palm Springs, California, our resort brings the laid-back Margaritaville lifestyle to life, offering a unique and unforgettable experience for our guests. As a team...