Guest Services Agent

3 weeks ago

Coral Springs, United States Wyndham Hotels & Resorts Full time

** Guest Services Agent**

Location: Coral Springs, FL, US, 33065

Property Name: La Quinta by Wyndham Coral Springs South Req Id: 18408

La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Coral Springs South location in Coral Springs , Florida .

**Job Summary**

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

**Education & Experience**

* College course work in related field helpful.

* Experience in a hotel or a related field preferred.

* High School diploma or equivalent required.

* Computer experience required.

* Customer Services experience preferred.

**Physical Requirements**

* Flexible and long hours sometimes required.

* Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

* Ability to stand during entire shift.

**General Requirements**

* Maintain a warm and friendly demeanor at all times.

* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

* Must be able to multitask and prioritize departmental functions to meet deadlines.

* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

* Attend all hotel required meetings and trainings.

* Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.

* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

* Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.

* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

* Must be able to cross-train in other hotel related areas.

* Must be able to maintain confidentiality of information.

* Must be able to show initiative, including anticipating guest or operational needs.

* Perform other duties as requested by management.

**Fundamental Requirements**

* Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.

* Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).

* Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.

* Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.

* Review Front Office log and Trace File daily.

* Answer inquires from guests regarding restaurants, transportation, entertainment, etc.

* Follow all cash handling and credit policies.

* Be aware of all rates, packages and special promotions as listed in the Red Book.

* Be familiar with all in-house groups.

* Be aware of closed out and restricted dates.

* Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

* Be familiar with hospitality terminology.

* Have knowledge of emergency procedures and assist as needed.

* Handle check-ins and checkouts in a friendly, efficient and courteous manner.

* Use proper two-way radio etiquette at all times when communicating with other employees.

* Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

* Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

* Be able to complete a bucket check, room rate verification report, and housekeeping report.

* Balance and prepare individual paperwork for closing of shift according to hotel standards.

* Maintain and market promotions and guest programs.

* Maintain a clean work area.

* Assist guests with safe deposit boxes.

**COMPANY OVERVIEW:**

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 22 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfoliodistinguished by our leading economy and midscale brandsdelivers just that.

We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham, Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham, Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham, Registry Collection Hotels, Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Alltra, Wyndham Garden, Wyndham Grand and Wyndham Hotels and Resorts.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 9,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

**Job Location:** La Quinta by Wyndham Coral Springs South , 3100 N. University Drive , Coral Springs , Florida 33065

**Employment Status:** Full-time

  • Guest Service Agent

    1 week ago

    Cape Coral, United States Distinctive Beach Rentals Full time

    Description: The Guest Services Agent position at Distinctive Beach Rentals, part of the VTrips family of brands, is responsible for providing exceptional customer service to guests, owners, and vendors. The main function of this role is to ensure that guests have a positive experience during their stay and to assist with any issues or requests they may...

  • Guest Service Agent

    4 weeks ago

    Cape Coral, United States Distinctive Beach Rentals Full time

    Job DescriptionJob DescriptionDescription:The Guest Services Agent position at Distinctive Beach Rentals, part of the VTrips family of brands, is responsible for providing exceptional customer service to guests, owners, and vendors. The main function of this role is to ensure that guests have a positive experience during their stay and to assist with any...

  • Guest Service Agent

    3 weeks ago

    Cape Coral, United States Distinctive Beach Rentals Full time

    Job DescriptionJob DescriptionDescription:The Guest Services Agent position at Distinctive Beach Rentals, part of the VTrips family of brands, is responsible for providing exceptional customer service to guests, owners, and vendors. The main function of this role is to ensure that guests have a positive experience during their stay and to assist with any...

  • Guest Service Agent

    2 months ago

    Colorado Springs, United States Five Senses Hospitality Associates Full time

    We are looking for a Front Desk Agent to join our team and provide excellent customer service to our guests. The successful candidate will be responsible for greeting guests, answering phone calls, taking reservations, and providing information about the hotel and its services. This position requires excellent communication skills, an ability to multi-task,...

  • Front Desk Agent- Seaglass Condominium

    1 month ago

    Bonita Springs, United States Guest Services, Inc. Full time

    GREAT PEOPLE | GREAT BENEFITS | JOIN OUR ALL-STAR TEAM! Front Desk Agent- $25.00/hour Guest Services, Inc. is looking for a full-time Front Desk Agent to join our beautiful luxury community located in Naples, FL. Candidates must be able to work Saturday through Wednesday. Pay: $25.00/hour, schedule entails Saturday to Wednesday 7:30a.m. - 4:00p.m.,...

  • Front Desk Agent- Seaglass Condominium

    3 weeks ago

    Bonita Springs, United States Guest Services, Inc. Full time

    GREAT PEOPLE | GREAT BENEFITS | JOIN OUR ALL-STAR TEAM! Front Desk Agent- $25.00/hour Guest Services, Inc. is looking for a full-time Front Desk Agent to join our beautiful luxury community located in Naples, FL. Candidates must be able to work Saturday through Wednesday. Pay: $25.00/hour, schedule entails Saturday to Wednesday 7:30a.m. - 4:00p.m.,...

  • Guest Service Agent

    1 month ago

    Colorado Springs, United States Drury Hotels Full time

    Guest Service Agent page is loaded **Guest Service Agent** **Guest Service Agent** locationsColorado Springs, CO time typeFull time posted onPosted Today job requisition idR10615 ****Rise. Shine. Work Happy.**** **** **SO MUCH MORE** Property Location: 1170 InterQuest Parkway - Colorado Springs, Colorado 80921Base rate is $14.50/hr with potential for more...

  • Guest Service Agent

    3 weeks ago

    Colorado Springs, United States Drury Hotels Full time

    Guest Service Agent page is loaded **Guest Service Agent** **Guest Service Agent** locationsColorado Springs, CO time typeFull time posted onPosted Today job requisition idR10615 ****Rise. Shine. Work Happy.**** **** **SO MUCH MORE** Property Location: 1170 InterQuest Parkway - Colorado Springs, Colorado 80921Base rate is $14.50/hr with potential for more...

  • Guest Service Agent

    3 weeks ago

    Colorado Springs, United States The Mining Exchange A Wyndham Grand Hotel & Spa Full time

    Guest Service AgentAbout The OpportunityPractice Hospitality is seeking a hospitable and friendly Guest Service Agent to join the team at the Mining Exchange Hotel & Spa.About The HotelMining Exchange Hotel & Sap was built in 1902 as a stock exchange for local mining companies, The Mining Exchange Hotel & Spa offers a one-of-a-kind experience in the heart of...

  • Guest Service Agent

    2 months ago

    Colorado Springs, United States The Mining Exchange Full time

    Guest Service AgentAbout The OpportunityPractice Hospitality is seeking a hospitable and friendly Guest Service Agent to join the team at the Mining Exchange Hotel & Spa.About The HotelMining Exchange Hotel & Sap was built in 1902 as a stock exchange for local mining companies, The Mining Exchange Hotel & Spa offers a one-of-a-kind experience in the heart of...

  • Guest Service Agent

    1 month ago

    Coral Gables, United States THesis Hotel Miami Full time

    Overview Opportunity:  Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register...

  • Guest Service Agent

    3 weeks ago

    Coral Gables, United States HHM Hotels Full time

    Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their...

  • Guest Service Agent

    1 month ago

    Coral Gables, United States HHM Hotels Full time

    Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their...

  • Ace Guest Service Agent

    2 weeks ago

    Palm Springs, United States Ace Hotel Palm Springs Llc Full time

    ***: Greet and register guests, provide prompt, courteous service and service recovery, and close out guest room accounts upon completion of stay. **ESSENTIAL JOB FUNCTIONS**: 1.Complete registration process in accordance with Ace Hotel’s check in standards: Agent is to courteously greet guest, confirm length of stay and room type, obtain contact...

  • Guest Service Agent

    2 months ago

    Colorado Springs, Colorado, United States The Mining Exchange Full time

    Guest Service AgentAbout The OpportunityPractice Hospitality is seeking a hospitable and friendly Guest Service Agent to join the team at the Mining Exchange Hotel & Spa.About The HotelMining Exchange Hotel & Sap was built in 1902 as a stock exchange for local mining companies, The Mining Exchange Hotel & Spa offers a one-of-a-kind experience in the heart of...

  • Guest Service Agent

    7 days ago

    Colorado Springs, Colorado, United States The Mining Exchange A Wyndham Grand Hotel & Spa Full time

    Guest Service AgentAbout The OpportunityPractice Hospitality is seeking a hospitable and friendly Guest Service Agent to join the team at the Mining Exchange Hotel & Spa.About The HotelMining Exchange Hotel & Sap was built in 1902 as a stock exchange for local mining companies, The Mining Exchange Hotel & Spa offers a one-of-a-kind experience in the heart of...

  • Guest Service Agent

    3 weeks ago

    Colorado Springs, Colorado, United States The Mining Exchange A Wyndham Grand Hotel & Spa Full time

    Guest Service AgentAbout The OpportunityPractice Hospitality is seeking a hospitable and friendly Guest Service Agent to join the team at the Mining Exchange Hotel & Spa.About The HotelMining Exchange Hotel & Sap was built in 1902 as a stock exchange for local mining companies, The Mining Exchange Hotel & Spa offers a one-of-a-kind experience in the heart of...

  • Guest Services Agent

    1 month ago

    Colorado Springs, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent** Location: Colorado Springs, CO, US Property Name: La Quinta by Wyndham Colorado Springs - South-Airport Req Id: 13492 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Colorado Springs - South-Airport location in Colorado Springs, Colorado. **Job Summary** The Guest Service...

  • Guest Services Agent

    3 weeks ago

    Colorado Springs, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent** Location: Colorado Springs, CO, US Property Name: La Quinta by Wyndham Colorado Springs - South-Airport Req Id: 13492 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Colorado Springs - South-Airport location in Colorado Springs, Colorado. **Job Summary** The Guest Service...

  • Guest Service Agent

    2 weeks ago

    Saratoga Springs, United States Del Monte Hotel Management LLC Full time

    You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home....