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Guest Service Manager

1 month ago

Anaheim, United States Pacifica Hotels Full time

** Guest Service Manager**

**Job Category****:** Hotel Management and Administration **Requisition Number****:** GUEST03707 Showing 1 location **Job Details**

**Description**

**Residence Inn Anaheim Hills** is actively searching for a **Guest Service Manager** This role is responsible for the smooth and efficient day-to-day front desk operations of the hotel.

**Essential Functions and Responsibilities of the job include but are not limited to:**

* Adhere to Pacificas Pure Stay guidelines to ensure the health, safety and comfort of our team members and guests.

* Utilize Proper Protective Equipment (PPE) as required and in accordance with property specific guidelines

* Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.

* Communicate effectively with guests and fellow team members.

* Proficient at all Guest Service systems and processes.

* Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction.

* Oversee and ensure accountability in all aspects of Guest Service Teams performance. Responsible for all front office activity during scheduled shifts.

* Monitor and adjust room availability status. Monitor and complete filing of registration cards, reservations, correspondence and no-shows and signatures on file.

* Oversee and manage social media accounts.

* Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.

* Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations.

* Provide assistance to the front office team to contribute to the best overall performance of the department and hotel.

* Perform other duties as assigned, requested or deemed necessary by management.

***Management retains the discretion to add or change the duties of the position at any time***

**Health Benefits, Travel Perks & More**

Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position. We also encourage each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Preferred**

Strong English skills, both oral and written.

**2 years:** Minimum of two years hotel experience as Front Desk Agent/Supervisor or progressive front desk responsibility

**Licenses & Certifications**