Guest Service Agent
6 months ago
The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.
Job Description
DUTIES AND RESPONSIBILITIES:
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
- Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
- Responsible to maintain the security of cash, credit card transactions, and guest information.
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
- Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
- Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.
- Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
- Issue, control and release guest safe-deposit boxes.
- Comply with federal, state and local laws regarding health, safety, and alcohol services.
- Perform other duties as assigned.
- High School diploma or equivalent required.
- One year of previous hotel experience, or retail customer service preferred.
- Previous background from the extended stay industry preferred.
- Ability to speak, read, and write fluent English; other languages beneficial.
- Professional verbal and written communication skills.
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
- Problem solving, reasoning, motivating, organizational and training abilities preferred.
- Experience with Microsoft Office and Opera systems preferred.
- Will be required to obtain a ServSafe certification.
- May be required to obtain a TIPS certification.
- Valid driver's license required.
- Frequently standing up, bending, climbing, kneeling, and moving about the facility.
- Carrying, lifting or pulling items weighing up to 50 pounds.
- Frequently handling objects and equipment.
- Standing for extended periods of time.
- Will be required to work mornings, evening, weekends, and holidays.
Pay Range
Pay Range $18.00 -$ 19.00/ hr Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Hospital Indemnity
- Critical Illness Insurance
- Accident Insurance
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
-
Guest Service Agent
3 weeks ago
Anaheim, California, United States Sonesta International Hotels Full timeJob SummaryThe Guest Service Agent is responsible for delivering exceptional results that contribute to the overall success of the hotel. This role serves as the first point of contact for guests and represents the brand at all times. The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to work...
-
Guest Service Agent
6 months ago
Anaheim, United States Holiday Inn & Suites Anaheim Full timeOverview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...
-
Guest Service Agent-4
2 months ago
Anaheim, United States Sonesta International Hotels Full timeJob Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems...
-
Guest Services Rep Part
2 months ago
Anaheim, United States Extended Stay Full timeExtended Stay - 1742 S. Clementine St [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company...
-
Guest Service Representative
2 months ago
Anaheim, United States Schulte Companies Full timeSchulte Companies - 1601 S Anaheim Blvd [Front Desk Agent / Concierge] As a Guest Service Representative at Schulte Companies, you'll: Greet guests and provide exceptional customer service; Handle guest inquiries and complaints; Process reservations and check-ins; Assist with luggage and transportation; Maintain cleanliness and organization of lobby and...
-
Front Desk Agent
2 weeks ago
Anaheim, United States Aimbridge Hospitality Full timeAimbridge Hospitality - Sheraton Park Hotel At Anaheim [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...
-
Front Desk Agent
4 weeks ago
Anaheim, United States Aimbridge Hospitality Full timeAimbridge Hospitality - Residence Inn at Anaheim Resort CC [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service...
-
Front Desk Agent
1 week ago
Anaheim, United States Marriott Full timeMarriott Hotels - JobID: 554D02314DD49A20DD59DF1DFF590BED [Guest Service / Concierge] As a Front Desk Agent at Marriott Hotels, you'll: Greet guests and check them in efficiently; Answer phone calls and assist with reservations; Provide exceptional customer service and address any guest concerns; Maintain a clean and organized front desk area; Process...
-
Front Desk Agent
1 week ago
Anaheim, United States Marriott Hotels & Resorts Full timeOur jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests th Front Desk, Agent, Part-Time, Guest Experience, Hotel, Administrative
-
Hotel Front Desk Agent
3 weeks ago
Anaheim, California, United States Nara Hotels, Inc. Full timeJob SummaryWe are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Nara Hotels, Inc. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, managing reservations, and ensuring a seamless stay experience.Key ResponsibilitiesRegister guests, manage reservations,...
-
Guest Services Representative
4 weeks ago
Anaheim, California, United States Extended Stay Full timeAs a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. Your duties will include assisting guests at all times, responding to their requests, and providing reasonable accommodations. You will also be responsible for processing reservations, registration, and departures, as well as...
-
Guest Services Representative
3 weeks ago
Anaheim, California, United States Extended Stay Full timeAs a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. Your duties will include:Key Responsibilities:Assisting guests at all times and responding to their requests in a timely and professional manner.Providing reasonable accommodations to guests and processing reservations,...
-
Guest Services Associate
4 weeks ago
Anaheim, California, United States Wyndham Destinations Full timeTransforming Vacations into Unforgettable ExperiencesAt Wyndham Destinations, we're passionate about putting the world on vacation. As a Guest Services Associate, you'll play a vital role in delivering exceptional experiences for our guests. Your warm welcome, excellent service, and contagious smile will make a lasting impression on our visitors from around...
-
Front Desk Agent
5 months ago
Anaheim, United States Lodging Dynamics Full timeLocation:Element Anaheim Resort & Convention CenterAbout Lodging Dynamics: Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics Hospitality Group operates hotels across many states and among several brands, including Marriott and Hilton. Our work centers around...
-
Guest Service Team Member
1 month ago
Anaheim, United States Wingstop Full timeWingstop - 1217 S. Euclid St - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...
-
Guest Service Team Member
2 months ago
Anaheim, United States Wingstop Full timeWingstop - 5631 E La Palma Ave Ste B - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...
-
Front Desk Agent/Must Work 2 Night Audit Shifts
2 months ago
Anaheim, United States Aimbridge Hospitality Full timeAimbridge Hospitality - SpringHill Suites Anaheim [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and...
-
Guest Service Team Member
1 month ago
Anaheim, California, United States Wingstop Full timeDeliver World Class Service at WingstopAs a Guest Service Team Member at Wingstop, you will be the face and voice of our brand, providing authentic, positive, and genuine experiences for our guests. Your responsibilities will include:Key Responsibilities:Act as the primary point of contact for guests, greeting them and answering their questionsTake and...
-
Guest Service Associate I
4 weeks ago
Anaheim, California, United States Wyndham Destinations Full timeWe're Looking for a Hospitality Superstar!At Wyndham Destinations, we're passionate about delivering exceptional vacation experiences for our guests. As a Guest Service Associate, you'll play a vital role in making our guests' vacations unforgettable. Your warm welcome, excellent service, and contagious smile will set the tone for an amazing stay.Key...
-
Guest Service Associate I
4 weeks ago
Anaheim, California, United States Travel + Leisure Full timeDeliver Exceptional Guest ExperiencesAs a Guest Service Associate at Travel + Leisure Co., you will play a vital role in creating unforgettable vacation memories for our guests. Your warm welcome, excellent service, and contagious smile will make a lasting impression on our visitors from around the world. You will be responsible for guiding guests through...