Guest Services Representative
2 weeks ago
Position Overview:
The Front Desk Agent plays a crucial role in providing a warm welcome and exceptional service to guests throughout their stay. This position involves registering guests, managing reservations, and performing concierge duties, all while ensuring a seamless guest experience.
Key Responsibilities:
- Welcome and register guests with a friendly demeanor, ensuring a positive first impression.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Manage the check-in and check-out processes efficiently and courteously.
- Maintain knowledge of hotel rates, packages, and special promotions to assist guests effectively.
- Operate the telephone switchboard and respond to requests for information, mail, and messages promptly.
- Collaborate with team members across departments to enhance guest satisfaction.
- Ensure compliance with hotel policies and procedures to promote safe and efficient operations.
- Assist in maintaining a clean and organized work environment.
Qualifications:
- High School diploma or equivalent; relevant college coursework is a plus.
- Prior experience in hospitality or a related field is preferred.
- Strong interpersonal skills with a commitment to delivering outstanding customer service.
- Ability to multitask, pay attention to detail, and solve problems effectively.
- Proficient in basic arithmetic and comfortable handling financial transactions.
- Familiarity with Microsoft Office Suite is advantageous.
- Willingness to work flexible hours, including evenings, weekends, and holidays.
About the Property:
Springhill Suites Anaheim Resort/Convention Center offers a unique blend of style, comfort, and convenience, located just a short distance from major attractions. Our spacious suites are designed to provide a homelike atmosphere, featuring modern amenities to ensure a comfortable stay.
Company Overview:
As a leader in hotel management, we pride ourselves on our commitment to exceptional service and operational excellence. Our diverse portfolio spans numerous locations, and we are dedicated to creating memorable experiences for our guests.
Benefits:
- Competitive compensation package with benefits including medical, dental, and vision coverage.
- Paid time off and employee assistance programs.
- 401k retirement plan options available.
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