It Support Specialist

1 month ago

austin, United States Zinda Law Group, PLLC Full time

Zinda Law Group is looking for an entry to mid-level IT Support Specialist to work alongside our IT/Administration team. This is an excellent opportunity for someone who is looking to grow their IT career and is hardworking, driven, and a great problem solver. This position will be located onsite in our Northwest Austin office and is not eligible for remote work.


As an IT Support Specialist, you will play a key role in supporting and executing the firm’s technological vision. You will be responsible for overseeing and managing IT-related operations and infrastructure. This role includes managing projects, integrating new technologies, troubleshooting, and identifying the most efficient tools and programs to enhance our firm's productivity and efficiency. If you're hard-working, dedicated, and eager to contribute to the success of a growing law firm, Zinda Law Group is a great place to be.


Job Responsibilities:

  • Design and deploy new IT systems and services, ensuring they meet the firm’s needs and objectives.
  • Continuously monitor and evaluate the performance of information technology systems to determine cost-effectiveness and productivity levels; make informed recommendations to improve IT infrastructure.
  • Assist in defining the IT infrastructure strategy, architecture, and processes, aligning them with the firm's goals.
  • Partner with key stakeholders to analyze business requirements and develop tailored IT solutions.
  • Evaluate and assess vendors, and develop testing strategies for new hardware and software to ensure they meet our quality standards and needs.
  • Provide expertise in troubleshooting hardware and software issues related to internal IT systems.
  • Install and maintain desktop/laptop computers, printers, phones, and mobile devices.
  • Provide technical assistance to employees for technology-related issues.
  • Maintain and troubleshoot computer, internet, and technology services.
  • Report, track, document, and resolve help desk requests, escalating when necessary.
  • Install and upgrade hardware/software, perform backups, and configure systems.
  • Onboard/offboard employees, including IT equipment setup and training for new hires.
  • Document and manage hardware inventory, including re-assignment and retirement of equipment.
  • Support remote office locations and handle after-hours/on-call rotational support.
  • Assist with office setup, including IT equipment and furniture as needed.
  • Ensure help desk requests are resolved within specified service level agreements (SLAs).


Qualifications:

  • Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field (or equivalent experience).
  • 1+ years in an IT Support or Help Desk role preferred, with experience using helpdesk ticketing platforms.
  • Strong understanding of basic computer hardware, including PCs, laptops, mobile devices, printers, and copiers.
  • Experience with desktop operating systems (Windows and Mac), Office365 Suite, Exchange Online, and Teams.
  • Outstanding problem-solving skills with the ability to troubleshoot hardware and software issues efficiently.
  • Excellent written and oral communication skills with a focus on rapport-building and active listening.
  • Strong attention to detail in documenting processes, help desk tickets, and hardware inventory.
  • Ability to lift and move equipment up to 50 lbs.
  • Exceptional interpersonal skills, with a professional approach to helping non-technical staff and building rapport.
  • Willingness to provide after-hours/on-call support, assist with office setup, and adapt to various technology-related needs.
  • Good understanding of the organization’s goals and objectives to align IT support with business needs.
  • A+ Certification helpful. Experience with Active Directory and virtual desktop services (e.g., Citrix) is a plus.
  • Strong critical thinking and decision-making skills, with the ability to analyze complex problems and develop effective solutions.
  • Exceptional project management skills, with the ability to prioritize tasks and manage time effectively.
  • Solid understanding of IT infrastructure and operations best practices, ensuring all IT activities are aligned with industry standards.


Compensation & Benefits:

  • Salary commensurate with experience
  • Paid time off (20 days) and 9 paid holidays
  • Medical, vision & dental insurance (100% of Base medical plan covered by the firm)
  • Simple IRA with up to 3% company match
  • Opportunities for ongoing training and mentoring by our outstanding team
  • Opportunities to advance and grow within the firm


Our core principles are:

  • Excellence Always
  • Only the Best
  • Failure is Not an Option
  • We Outwork Our Opponents
  • We All Take Out the Trash
  • Run the Firm Like a Business

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