IT Desktop Support Specialist

1 day ago


Austin, United States NXP Semiconductors N.V. Full time

We are looking for an experienced IT Desktop Support Specialist to join our team and provide dedicated on-site support. The ideal candidate will be responsible for PC lifecycle management, user support, and collaboration with other IT team members to address more complex issues. This role requires a strong background in managing Windows-based systems and excellent customer service skills. The candidate should be highly organized, technically proficient, and comfortable working exclusively on-site.

This role is not for: Network, Cybersecurity, Software Development, Phone Help Desk engineers/associates or anyone without On-Site IT Desktop Support experience.

Key Responsibilities

  • Perform all technical activities related to PC lifecycle management, including imaging, configuration, delivery, refresh, and retirement of PCs.
  • Troubleshoot and resolve hardware and software issues for PC users, providing corrective actions to ensure seamless operation.
  • Collaborate with other IT team members to escalate and resolve issues beyond immediate expertise.
  • Maintain a positive and customer-focused approach while addressing user issues, concerns, and questions.
  • Assist with on-site administrative tasks such as running inventory checks, managing stock levels, ordering devices, and following proper disposal procedures.
Required Experience & Skills
  • Minimum of 3 years of experience as an IT Desktop Support Specialist.
  • Advanced knowledge of Microsoft Office 365.
  • Desired experience with macOS and Linux environments.
  • Advanced expertise in:
    • Imaging, upgrading, troubleshooting, and repairing Windows-based computers.
    • Windows operating systems and related applications.
    • Authentication services and IT management systems (e.g., ServiceNow).
  • General knowledge of:
    • Datacenters and telecommunication infrastructure.
    • Fixed telephony systems.
    • Network infrastructure and basic networking concepts.
Additional Information

This position is 100% on-site and not remote or hybrid.
  • The role focuses on in-person support and does not involve remote help desk or phone-based customer service.
Key Attributes
  • Strong problem-solving and diagnostic skills.
  • Excellent communication and interpersonal skills.
  • Ability to manage tasks efficiently and maintain high standards of customer satisfaction.
  • Detail-oriented with strong organizational skills to manage asset tracking and inventory management.


This role is a great fit for IT professionals who enjoy working hands-on in a collaborative and dynamic environment, providing valuable support and enhancing the user experience on-site.

This role is not for: Network, Cybersecurity, Software Development, Phone Help Desk engineers/associates.

More information about NXP in the United States...

NXP is an Equal Opportunity/Affirmative Action Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, NXP will provide reasonable accommodations for otherwise qualified disabled individuals.

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