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Team Leader

1 month ago

Pasadena, United States SMS Holdings Full time
Job Description

Job Summary:Team Leaders provide an exemplary model of customer service, hospitality, and operational procedures while leading and managing the team in clean and safe services.

Essential Functions:

Front Line Leadership:responsible to manage shift duties of the clean and safe ambassadors while ensuring compliance to all Block by Block standards, procedures, and policies.

Observe and Report:while on patrol be watchful for ambassador performance, overall cleanliness of the district, and unwanted behaviors or criminal activity. Dispatch Clean or Safety Ambassadors via two-way radios to areas of need. Must be able to articulate an accurate description of persons, vehicles, and other similar identifiers.

Hospitality and Customer Service:While on patrol will go out of the way to actively acknowledge pedestrians with a friendly greeting or identify visitors in order to provide directions, information, city information or recommendations.

Reporting:must be able to provide written reports of broken infrastructure, graffiti on private property, and provide a basic daily report of accomplishments and tasks completed. Must be able to provide direction and counsel to team members and report concerns to Operations Manager.•

We are proud to offer the following benefits:

  • Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
  • Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
  • Other: 401K Retirement Savings Plan,


Requirements

Professionalism:Must maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures and overall Block by Block standards of expected professionalism.

Physical Abilities:•Must have the physical capacity to walk continuously during an eight hour shift, with normal breaks (two fifteen minutes, and one thirty minute meal break).

•Must be able to work outdoors in all conditions with provided inclement weather gear.

Communication:Must be able to speak, read, and write the English language in order to create basic reports.

Education Requirements:High School Diploma or College Preferred