Service Desk Leader

7 days ago

Pasadena, United States Paul Mitchell Schools Full time

Paul Mitchell The School Pasadena is seeking a qualified Service Desk Leader to join our family With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most qualified staff team members who always put our Future Professionals first. Not only do we offer an education second to none, we also make time for personal and communal growth through opportunities such as FUNraising monthly team trainings, student clubs and activities, fashion shows, photo shoots and much more.

Service Desk Leader Role

The Service Desk Coordinator is professional and has sales and service experience and basic guest service communication skills. He or she must have basic computer software and telephone skills. The objective of a Service Desk Leader is to create an extraordinary experience for service guests, prospective Future Professionals, and all other school guests. He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom.

What We Are Looking For

The ideal candidate will have successful previous sales experience, as well as experience with guest service. He or she must be self-motivated to set, meet, and exceed goals, as well as inspire and inspect. This position requires experience in positive and effective communication, customer service resolution, teamwork, and beauty product sales.

Skills/Competencies Required:

  • Experience in guest service
  • Excellent organization, coaching, and communication skills
  • Skills in supervision, teamwork, documentation, and return on investment
  • Solid work history with verifiable references
  • Passion for the beauty industry
  • Honesty and professionalism
  • Previous cash management and balancing cash drawers
  • Experience in handling high volume phone calls preferred

Paul Mitchell The School Pasadena is an equal opportunity employer.

NOTICE OF NON-DISCRIMINATION

[SCHOOL NAME] ("School") does not discriminate on the basis of protected class status, including sex and prohibits sex discrimination in any education program or activity that it operates as required by Title IX and its regulations, including in admission and employment.

Inquiries about Title IX may be referred to the School's Title IX Coordinator, the U.S. Department of Civil Rights, or both. The School's Title IX Coordinator is:

[INSERT NAME, Office Address, Email Address,and Telephone]

The School's Protected Class Non-Discrimination Policy and Grievance Procedures can be located here [INSERT LINK TO POLICY AND PROCEDURES].

To Report information about conduct that may constitute sex discrimination or make a complaint of sex discrimination under Title IX, please contact the Title IX Coordinator through one of the above methods (telephone, email, or in person at their office).

Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act
The School's Campus Crime and Security Report (also known as the Annual Security Report), includes information like the three previous years of crime statistics; certain safety and security policies; and how the School provides timely warnings about Clery crimes that pose an immediate threat to students and employees. It is available at [INSERT LINK]. A paper copy is available upon request.

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