Senior Customer Service Representative
5 days ago
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Receives and processes sales orders and sample orders received by telephone, fax, mail, or electronic services in an efficient and expedient manner
- Prepares and forwards order acknowledgements
- Responds to general inquiries from customers and sales representatives related to orders, products, literature, shipping and delivery, availability, packaging, and ETA's
- Works closely with sales representatives to be proactive in meeting customer needs and keeping them informed of all activities associated with their accounts
- Supports customer relations and assists with problem resolution in a timely and professional manner
- Interacts and works with Technical Service to resolve customer complaints through the CAPA process within specified timeframe
- Recommends alternate products when possible, and refers customers to technical services or sales for assistance when needed
- Proactively monitors and keeps customers and sales advised of shipment dates, production schedules, delivery dates
- Assist shipping with efforts to maintain quality service by maintaining updated shipping and packaging requirements
- Works in coordination with the GCD team and is responsible for picking and billing of orders
- Updates and inputs all customer related information into NAV
- Prepares and runs reports through NAV and performs special projects as requested
Skills & Requirements
Competency:
To perform the job successfully, an individual should demonstrate the following competencies: Design - Demonstrates attention to detail. Problem Solving - Identifies and resolves problems in a timely manner. Interpersonal - Maintains confidentiality. Written Communication - Writes clearly and informatively. Business Acumen - Understands business implications of decisions. Organizational Support - Completes tasks correctly and on time. Adaptability - Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Judgment Planning/Organizing - Uses time efficiently; Professionalism - Reacts well under pressure. Quality - Demonstrates accuracy and thoroughness.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
High School Diploma or Associate Degree with two years related experience and/or training; or equivalent combination of education and experience.
Language Ability:
Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from managers, clients, and customers.
Math Ability:
Ability to calculate figures and amounts such as discounts, interest, commissions, percentages.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables. Ability to interpret a variety of instructions furnished in written, oral, diagram, or table form.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Order Processing software; Word Processing software; Spreadsheet software; Internet software; Project Management software and Contact Management systems.
Certificates and Licenses:
No certifications needed
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This is an office environment and the noise level in the work environment is low to moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; sit; reach with hands and arms and climb or balance. Specific vision abilities required by this job include Close vision, Distance vision and Ability to adjust focus.
Qualifications
-
Customer Service Representative
1 week ago
Denville, United States TRI-K Industries Full timeAbout TRI-KCelebrating our 50th anniversary this year, TRI-K Industries, Inc. has been a leading provider of sustainable specialty ingredients since 1974. Our mission is to inspire consumer brands and enable their success by delivering differentiating technologies, prioritizing product efficacy and sustainability. Motivated by our core values of Empathy,...
-
Customer Service Representative
1 month ago
Denville, United States TRI-K Industries Full timeJob DescriptionJob DescriptionDescription:About TRI-KCelebrating our 50th anniversary this year, TRI-K Industries, Inc. has been a leading provider of sustainable specialty ingredients since 1974. Our mission is to inspire consumer brands and enable their success by delivering differentiating technologies, prioritizing product efficacy and sustainability....
-
Customer Service Representative
2 weeks ago
Denville, United States TRI-K Industries Full timeAbout TRI-KCelebrating our 50th anniversary this year, TRI-K Industries, Inc. has been a leading provider of sustainable specialty ingredients since 1974. Our mission is to inspire consumer brands and enable their success by delivering differentiating technologies, prioritizing product efficacy and sustainability. Motivated by our core values of Empathy,...
-
Customer Service Representative
5 days ago
Denville, New Jersey, United States Scenthound Denville, NJ Full timeAbout the PositionThe Sales and Front Desk Associate is a key role at Scenthound Denville, NJ, focused on selling memberships while providing exceptional service to every customer.Key ResponsibilitiesDrive Membership Sales: Utilize health and wellness education to drive membership sales and increase revenue.Meet Key Performance Indicators: Achieve average...
-
BDC Manager and Representative
4 days ago
Denville, New Jersey, United States Nielsen Nissan of Denville Full timeNielsen Nissan of Denville is seeking a highly motivated and customer-focused individual to join our team as a Business Development Center (BDC) Manager and Representative. This is a fantastic opportunity to work in a dynamic and fast-paced environment, where you will play a key role in driving sales and customer satisfaction.Key Responsibilities:Manage and...
-
Automotive Sales Representative
7 days ago
Denville, New Jersey, United States Nielsen Nissan of Denville Full timeAbout the RoleNielsen Nissan of Denville is seeking a highly motivated and customer-focused Automotive Sales Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving sales growth.Key ResponsibilitiesCustomer Engagement:...
-
Registered Nurse for Medical Records
2 weeks ago
Denville, New Jersey, United States Springpoint Senior Living Full timeAbout Springpoint Senior Living: Springpoint is recognized as a Great Place to Work and has achieved the status of a Certified Age Friendly Employer. With over a century of service, we are a reputable provider of senior living solutions in the Mid-Atlantic region. Our organization encompasses Springpoint Senior Living, which includes nine comprehensive Life...
-
Registered Nurse for Medical Records Management
2 weeks ago
Denville, New Jersey, United States Springpoint Senior Living Full timeAbout Springpoint Senior Living: Springpoint is recognized as a Great Place to Work and has achieved the status of a Certified Age Friendly Employer. With over a century of experience, we are a reputable provider of senior living services in the Mid-Atlantic region. Our organization comprises Springpoint Senior Living, which includes nine comprehensive Life...
-
Registered Nurse for Medical Records Management
2 weeks ago
Denville, New Jersey, United States Springpoint Senior Living Full timeAbout Springpoint Senior Living: Springpoint is recognized as a Great Place to Work and has achieved the status of a Certified Age Friendly Employer. With over a century of service, we are a reputable provider of senior living solutions in the Mid-Atlantic region. Our organization encompasses Springpoint Senior Living, which includes nine comprehensive Life...
-
Registered Nurse for Medical Records
2 weeks ago
Denville, New Jersey, United States Springpoint Senior Living Full timeAbout Springpoint Senior LivingSpringpoint is recognized as a Great Place to Work and has achieved the status of a Certified Age Friendly Employer. With over a century of experience, we are a reputable provider of senior living services in the Mid-Atlantic region.Our OrganizationSpringpoint encompasses Springpoint Senior Living along with nine comprehensive...
-
Certified nursing assistant
1 month ago
Denville, United States Springpoint Senior Living Full timeSpringpoint is certified as a Great Place to Work as well as earning the distinction of being recognized as a Certified Age Friendly Employer and is a well-respected senior living provider serving the Mid-Atlantic region for more than 100 years. It consists of Springpoint Senior Living and its nine full-service Life Plan Communities and 19 affordable housing...
-
Administrative Assistant Customer Service
3 months ago
Denville, United States Landmark Bird Control Full timeJob DescriptionJob DescriptionJob SummaryResponsibilities and Duties-Certified Payroll-Daily office operations: Routing technicians, e-mails, phones, filing, ext...-Drafting and reviewing documents, proposal drafting-Filling daily work schedule, customer service-Communication skills are a must-Mining for new work opportunities (cold...
-
Licensed Practical Nurse
4 weeks ago
Denville, United States Springpoint Senior Living Full timeSpringpoint is certified as a Great Place to Work as well as earning the distinction of being recognized as a Certified Age Friendly Employer and is a well-respected senior living provider serving the Mid-Atlantic region for more than 100 years. It consists of Springpoint Senior Living and its nine full-service Life Plan Communities and 19 affordable housing...
-
Licensed Practical Nurse
2 months ago
Denville, United States Springpoint Senior Living Full timeSpringpoint is certified as a Great Place to Work as well as earning the distinction of being recognized as a Certified Age Friendly Employer and is a well-respected senior living provider serving the Mid-Atlantic region for more than 100 years. It consists of Springpoint Senior Living and its nine full-service Life Plan Communities and 19 affordable housing...
-
Certified Nursing Assistant
2 months ago
Denville, United States Springpoint Senior Living Full timeSpringpoint is certified as a Great Place to Work as well as earning the distinction of being recognized as a Certified Age Friendly Employer and is a well-respected senior living provider serving the Mid-Atlantic region for more than 100 years. It consists of Springpoint Senior Living and its nine full-service Life Plan Communities and 19 affordable housing...
-
Senior Business Development Executive
2 days ago
Denville, New Jersey, United States C-1 Inc Full timeAbout C-1 IncC-1 Inc is a leading provider of advanced communications and data technology solutions for businesses. Our mission is to empower our customers to focus on their core activities by providing them with innovative and reliable technology solutions.Job Title: Senior Business Development ExecutiveWe are seeking a highly motivated and experienced...
-
Physical Therapist
4 weeks ago
Denville, United States Springpoint Senior Living Full timeSpringpoint is certified as a Great Place to Work as well as earning the distinction of being recognized as a Certified Age Friendly Employer and is a well-respected senior living provider serving the Mid-Atlantic region for more than 100 years. It consists of Springpoint Senior Living and its nine full-service Life Plan Communities and 19 affordable housing...
-
Physical Therapist
4 weeks ago
Denville, United States Springpoint Senior Living Full timeSpringpoint is certified as a Great Place to Work as well as earning the distinction of being recognized as a Certified Age Friendly Employer and is a well-respected senior living provider serving the Mid-Atlantic region for more than 100 years. It consists of Springpoint Senior Living and its nine full-service Life Plan Communities and 19 affordable housing...
-
Registered Nurse
2 months ago
Denville, United States Springpoint Senior Living Full timeSpringpoint is certified as a Great Place to Work as well as earning the distinction of being recognized as a Certified Age Friendly Employer and is a well-respected senior living provider serving the Mid-Atlantic region for more than 100 years. It consists of Springpoint Senior Living and its nine full-service Life Plan Communities and 19 affordable housing...
-
Physical Therapist
1 month ago
Denville, United States Springpoint Senior Living Full timeSpringpoint is certified as a Great Place to Work as well as earning the distinction of being recognized as a Certified Age Friendly Employer and is a well-respected senior living provider serving the Mid-Atlantic region for more than 100 years. It consists of Springpoint Senior Living and its nine full-service Life Plan Communities and 19 affordable housing...
