Customer Service Representative

2 months ago

Denville, United States TRI-K Industries Full time

About TRI-K


Celebrating our 50th anniversary this year, TRI-K Industries, Inc. has been a leading provider of sustainable specialty ingredients since 1974. Our mission is to inspire consumer brands and enable their success by delivering differentiating technologies, prioritizing product efficacy and sustainability. Motivated by our core values of Empathy, Curiosity, and Excellence, our customers and partners get the attention, agility, and innovation they need to be successful in the marketplace. We specialize in proteins, including amino acids and natural peptides, modern preservatives, and multi-active, multi-functional ingredient solutions. Our in-house development team continually pioneers new materials, differentiating our customers’ brands. We strive to amplify consumers’ voices within our organization, ensuring we bring relevant offerings and innovations to the market.




Role Purpose: Process incoming customer orders/sample orders, prepare freight quotes, address inquiries, follow up on shipments and orders, follow up on prepayments and assist with problem resolution. Supports Sales, Accounting, and other departments in achieving superior customer satisfaction for maximum growth.


Position Reports to: Customer Experience Manager


Positions Reporting to this Position: none


Role Objectives:

  • Receives and processes sales orders and sample orders received by telephone or electronic services in an efficient and expedient manner
  • Prepares, forwards, and retains order acknowledgements
  • Enters and maintains customer information and “special pricing” database
  • Route orders via customer’s preferred method, direct routing, indirect routing, portal entry etc.
  • Invoice shipments and send shipping documents to the customer in a timely manner.
  • Process credit card payments
  • Responds to general inquiries from management, customers, and sales representatives related to orders, products, literature, shipping and delivery, pricing, availability, packaging, and ETA’s
  • Works closely with sales representatives to be proactive in meeting customer needs and keeping them informed of all activities associated with their accounts
  • Collaborates closely with Supply Chain, Manufacturing and Accounting to ensure seamless execution of on time order fulfillment
  • Adheres to departmental service level agreements and responds to customers within 24 hours
  • Recommends additional sales to meet minimum orders or identifies opportunities to offer alternate sizes when applicable.
  • Proactively monitors and keeps customers and sales advised of shipment dates, production schedules, delivery dates
  • Assists shipping with efforts to maintain quality service by maintaining updated shipping and packaging requirements
  • Prepares and runs KPI reports and performs special projects as requested
  • Supports team members and serves as back up to absorb workload of other team members when they are out
  • Researches and responds to customer complaints in accordance with our CAPA policy and procedures.
  • Assists in quarterly and annual audits
  • Writes and maintains SOP’s pertaining to specific job duties


Requirements:

To perform the job successfully, an individual should demonstrate the following competencies:

  • Demonstrates attention to detail
  • Identifies and resolves problems in a timely manner
  • Maintains confidentiality
  • Writes clearly and informatively
  • Understands business implications of decisions
  • Completes tasks correctly and on time
  • Shows adaptability by changing approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Shows judgment and planning ability by using time efficiently
  • Reacts well under pressure
  • Demonstrates accuracy and thoroughness
  • Maintains a pleasant, professional demeanor when dealing with customers


Qualifications:

  • High School Diploma or equivalent; Associate’s Degree preferred
  • Two years related experience or relevant training
  • Bilingual in Spanish and English a plus
  • Ability to calculate figures and amounts such as discounts, interest, commissions, percentages.
  • Microsoft Office (Excel, Work, Power Point, and Teams) and working knowledge of Navision, SAP or equivalent MRP systems a plus.


We offer a competitive compensation package including:


• Medical

• Dental

• 401 (K)

• Vision

• Paid Time Off

• Life Insurance

• In addition to other programs and plans



TRI-K Industries is an equal opportunity employer and we celebrate and value diversity in our workforce. Hiring decisions are based on qualifications, merit, and business needs.

  • Customer Service Representative

    4 weeks ago

    Denville, New Jersey, United States TRI-K Industries Full time

    Job Title: Customer Service RepresentativeAt TRI-K Industries, we are seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, processing orders, and resolving customer inquiries in a timely and professional...

  • Customer Service Representative

    2 weeks ago

    Denville, New Jersey, United States TRI-K Industries Full time

    Job Title: Customer Service RepresentativeAt TRI-K Industries, we are seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, processing orders, and resolving customer inquiries in a timely and professional...

  • Customer Service Representative

    4 weeks ago

    Denville, New Jersey, United States TRI-K Industries Full time

    About TRI-K IndustriesWe are a leading provider of sustainable specialty ingredients, celebrating our 50th anniversary this year. Our mission is to inspire consumer brands and enable their success by delivering differentiating technologies, prioritizing product efficacy and sustainability. We specialize in proteins, including amino acids and natural...

  • Customer Service Representative

    2 weeks ago

    Denville, New Jersey, United States TRI-K Industries Full time

    About TRI-K IndustriesCelebrating our 50th anniversary this year, TRI-K Industries, Inc. has been a leading provider of sustainable specialty ingredients since 1974. Our mission is to inspire consumer brands and enable their success by delivering differentiating technologies, prioritizing product efficacy and sustainability. Motivated by our core values of...

  • Senior Customer Service Representative

    2 weeks ago

    Denville, New Jersey, United States TRI-K Industries Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Senior Customer Service Representative to join our team at TRI-K Industries. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.Key ResponsibilitiesProcess incoming...

  • Senior Customer Service Representative

    2 weeks ago

    Denville, New Jersey, United States TRI-K Industries Full time

    Job Summary:As a Senior Customer Service Representative at TRI-K Industries, you will be responsible for providing exceptional customer service and support to our clients. Your primary focus will be on processing incoming customer orders and sample orders, preparing quotes, addressing inquiries, and providing follow-ups to ensure customer satisfaction.Key...

  • Senior Customer Service Representative

    1 month ago

    Denville, New Jersey, United States TRI-K Industries Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Senior Customer Service Representative to join our team at TRI-K Industries. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.Key ResponsibilitiesProcess incoming...

  • Customer Service Representative

    3 weeks ago

    Denville, New Jersey, United States TRI-K Industries Full time

    About TRI-K IndustriesWe are a leading provider of sustainable specialty ingredients, celebrating our 50th anniversary this year. Our mission is to inspire consumer brands and enable their success by delivering differentiating technologies, prioritizing product efficacy and sustainability.Role PurposeThis role is responsible for processing incoming customer...

  • Senior Customer Service Representative

    5 months ago

    Denville, United States CareerBuilder Full time

    Summary: Processes incoming customer orders/sample orders, prepares quotes, addresses inquiries, provides follow-ups, and assists with problem resolution. Supports field sales representatives in achieving superior customer satisfaction for maximum growth and execution of Global Customer Delight. Essential Duties and Responsibilities include the following....

  • Customer Service Representative

    4 weeks ago

    Denville, United States TRI-K Industries Full time

    About TRI-K Celebrating our 50th anniversary this year, TRI-K Industries, Inc. has been a leading provider of sustainable specialty ingredients since 1974. Our mission is to inspire consumer brands and enable their success by delivering differentiating technologies, prioritizing product efficacy and sustainability. Motivated by our core values of Empathy,...

  • Customer Service Representative

    2 months ago

    Denville, United States TRI-K Industries Full time

    About TRI-KCelebrating our 50th anniversary this year, TRI-K Industries, Inc. has been a leading provider of sustainable specialty ingredients since 1974. Our mission is to inspire consumer brands and enable their success by delivering differentiating technologies, prioritizing product efficacy and sustainability. Motivated by our core values of Empathy,...

  • Customer Service Representative

    2 months ago

    Denville, New Jersey, United States Scenthound Full time

    About the Position:The Sales & Front Desk Associate is a key role at Scenthound, focused on selling memberships while providing exceptional service to every customer.Key Responsibilities:Drive membership sales through health and wellness educationDrive key performance indicators - average ticket price and rebook ratio - through memberships, services,...

  • Customer Service Representative

    2 weeks ago

    Denville, New Jersey, United States TD Bank Full time

    TD Bank **Job Summary** As a Teller at TD Bank, you will be responsible for conducting needs-based conversations with customers to offer financial solutions. Your primary duties will include processing transactions, servicing customer accounts, and adhering to safe deposit box procedures. **Key Responsibilities** • Conduct needs-based conversations...

  • Sales and Service Representative

    3 hours ago

    Denville, New Jersey, United States Gap Inc. Full time

    About this role: As a Sales Associate at Gap, you'll handle customer interactions and potential issues with professionalism. You will also seek out and engage with customers to drive sales and service using suggestive selling techniques. Your responsibilities will include supporting sales floor, fitting room, cash wrap, and back-of-house operations, as...

  • BDC Manager and Representative

    4 weeks ago

    Denville, New Jersey, United States Nielsen Nissan of Denville Full time

    Job Opportunity at Nielsen Nissan of DenvilleWe are seeking a highly motivated and customer-focused individual to join our team as a BDC Manager and Representative. This role is ideal for someone who is passionate about delivering exceptional customer service and sales experience.What We Offer:A competitive base salary plus commissionFREE COLLEGE OPPORTUNITY...

  • Wireless Sales Representative

    2 weeks ago

    Denville, New Jersey, United States Alliance Mobile Full time

    Unlock Your Potential with Alliance MobileAs a Wireless Retail Sales Representative at Alliance Mobile, you'll be at the forefront of delivering exceptional customer experiences and driving sales growth. Our dynamic and rapidly expanding team is committed to fostering a supportive and driven work environment that empowers professional and personal...

  • Technical Service Associate

    1 month ago

    Denville, United States TRI-K Industries Full time

    About TRI-K Celebrating our 50th anniversary this year, TRI-K Industries, Inc. has been a leading provider of sustainable specialty ingredients since 1974. Our mission is to inspire consumer brands and enable their success by delivering differentiating technologies, prioritizing product efficacy and sustainability. Motivated by our core values of Empathy,...

  • Social Services Coordinator

    2 weeks ago

    Denville, New Jersey, United States Springpoint Living Full time

    Springpoint Living is seeking a skilled Social Worker to join our team at The Oaks at Denville. As a key member of our Social Services department, you will play a vital role in providing medically related social services to our residents. Your primary responsibility will be to assess the social and emotional needs of each resident, performing documentation...

  • Retail Sales Representative

    1 month ago

    Denville, New Jersey, United States Bridgestone Americas Full time

    Job OverviewBridgestone Americas is seeking a dynamic and sales-focused Retail Salesperson to join our team. As a key member of our retail operations, you will be responsible for providing exceptional customer service, promoting our products and services, and driving sales growth. Key ResponsibilitiesDeliver outstanding customer service, ensuring customer...

  • Technical Service Associate

    3 weeks ago

    Denville, New Jersey, United States TRI-K Industries Full time

    Job Title: Technical Service AssociateWe are seeking a highly skilled Technical Service Associate to join our team at TRI-K Industries. As a Technical Service Associate, you will play a critical role in providing exceptional customer service and technical support to our clients.Key Responsibilities:Respond to customer inquiries and provide timely and...