Account Manager
2 weeks ago
Essential Duties and Responsibilities:
- Prepare and present sales proposals, establish rapport, and maintain relationships with potential and existing customers and their sales team.
- Present new and existing products to potential and existing customers to provide solutions to their current and future needs.
- Function as the main point of contact for client inquiries, concerns, and requests.
- Understand client needs and objectives, and proactively identify opportunities to add value.
- Identify and pursue sales opportunities within existing accounts.
- Find and grow new accounts.
- Negotiate contracts, pricing, and terms to ensure mutually beneficial agreements.
- Prepare regular reports on account performance, sales activities, and forecasts.
- Analyze sales data to identify trends, opportunities, and potential risks.
- Use insights to make data-driven decisions and optimize sales strategies.
- Coordinate and perform installation of various displays at customer locations.
- Accountable for furnishing samples as required to new and existing customers.
- Conduct installation clinics & product knowledge seminars as required.
- Develop and schedule realistic weekly action plans for sales calls and territory travel.
- Maintain and grow an elevated level of product and vendor knowledge.
- Practice Consultative Selling activities.
- Attend and drive attendance for product shows to establish and maintain effective relationships with existing and prospective customers.
- Inspect, file, and follow up on claims.
- Bachelor's degree in business administration, marketing, or related field preferred.
- Proven experience in sales or account management, preferably in a B2B environment.
- Effective communication, negotiation, and interpersonal skills.
- Ability to understand client needs and develop tailored solutions.
- Excellent organizational and time management skills.
- Proficiency in CRM software and Microsoft Office Suite.
- Results-driven with a focus on achieving sales targets and delivering customer satisfaction.
- Requires a valid driver’s license and a clean MVR.
- Proficient in PC and IPAD skills
- Knowledge of concepts, practices, and procedures within the floorcovering industry
- Ability to utilize marketing and/or sales promotion techniques.
- Ability to effectively manage time and prioritize responsibilities.
- Ability to persuade, motivate and influence others, while creating meaningful relationships.
- Proficient in delivering engaging presentations, utilizing tools to enhance understanding.
- Be initiative-taking with ability to work with minimal supervision.
- This position may require occasional travel to meet with clients or attend industry events.
- Flexible working hours may be necessary to accommodate client needs and time zone differences.
- May require heavy lifting up to 45 pounds.
- May require communicating with fabrication and millwork shops.
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