Customer Service Specialist

4 weeks ago


Frisco, Texas, United States Rafael Parker - State Farm Agent Full time

Role Description: We are seeking a highly organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As a Customer Service Specialist with our agency, your attention to detail, dedication to client relations, and sales-mindedness equip you for this versatile position.

Responsibilities:

  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications:

  • Dedicated to customer service.
  • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
  • Able to obtain Property and Casualty License.
  • Able to obtain a Life/Health License.
  • Able to achieve mutually agreed upon marketing goals.
  • Interested in marketing products and services based on customer needs.

About Our Agency:

  • We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, and Renters Insurance.
  • Additional languages spoken: Spanish.


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